Summary
Overview
Work History
Skills
Timeline
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Mirna Huerta

Sacramento,California

Summary

Dynamic and results-driven hard working professional with a proven track record at previous employments. I'm a high performing employee with an up beat positive attitude. I'm a team player but can also work fine independently. Very ambitious, friendly, energetic, and always willing to learn and succeed in everything I do.

Overview

16
16
years of professional experience

Work History

Noon Duty Aide

Hazel Strauch Elementary School, TRUSD
10.2017 - Current
  • Aide in the implementation of emergency procedures during drills or actual events, prioritizing student safety at all times.
  • Improve student safety by closely monitoring playground activities and intervening in potential conflicts and emergencies.
  • Collaborate with teachers and staff to identify students needing additional support or intervention.
  • Streamline communication between team members using walkie-talkies for quick response times during emergencies and any other need.
  • Provide exemplary service to students, staff, and visitors.
  • Assist students in cafeteria during breakfast and lunch time.
  • Monitor children's activities to verify safety and wellbeing.
  • Provide support and guidance to children in conflict resolution.
  • Use positive reinforcement techniques to promote patience and other good behaviors in children.

Night Stocking Crew

Michael's Arts & Crafts Store
10.2017 - 12.2018
  • Collaborated with team members on large-scale resets or rearrangements, supporting store goals for merchandising updates or seasonal changes.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Maintained effective team member communication.
  • Stocked designated items on shelves, end caps and displays.
  • Demonstrated versatility in managing various departments, adapting quickly to new product locations and layouts.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Sales Associate

American Kiosk Management (Proactiv)
08.2011 - 12.2016

• Provided positive first impressions to welcome existing, new, and potential customers.


• Built relationships with customers to encourage repeat business.


• Managed returns, exchanges and refunds in accordance with store policy.


• Handled cash, card, and all other transactions effectively.


• Managed shipments, inventory, and organized racks and shelves as well kept clean to maintain store visual appeal, engage customers, and promote specific merchandise. Also, rotated stock and restocked shelves to maintain product availability and store appearance.


• Worked through the holidays which included holiday retail sales and maintained calm demeanor and professionally managed issues in busy, high-stress situations.


• Solved customer challenges and boosted customer satisfaction levels by offering relevant products and services and also helped increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.


• Kept a positive work environment and collaborated with team members to improve overall store performance, sharing best practices to achieve monthly sales targets and offering support as needed.


• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.


• Achieved monthly sales targets consistently by making goals for myself, implementing effective sales strategies, and maintaining a high level of product knowledge.


• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer satisfaction.


• Contributed in visual merchandising by creating eye-catching and attractive displays that showcased products that stimulated customer interest and enticed shoppers to make purchases.


• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.


• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.


• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.


• Resolved customer complaints with patience and understanding, restoring customer confidence.


• Contributed to a positive shopping environment by maintaining organized and welcoming store appearance.

Sales Associate

Champs Sports Store
05.2011 - 05.2013

• Provided positive first impressions to welcome existing, new, and potential customers.



• Built relationships with customers to encourage repeat business.



• Managed returns, exchanges and refunds in accordance with store policy.



• Handled cash, card, and all other transactions effectively.



• Managed shipments, inventory, and organized racks and shelves as well kept clean to maintain store visual appeal, engage customers, and promote specific merchandise. Also, rotated stock and restocked shelves to maintain product availability and store appearance.



• Worked through the holidays which included holiday retail sales and maintained calm demeanor and professionally managed issues in busy, high-stress situations.



• Solved customer challenges and boosted customer satisfaction levels by offering relevant products and services and also helped increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.



• Kept a positive work environment and collaborated with team members to improve overall store performance, sharing best practices to achieve monthly sales targets and offering support as needed.



• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.



• Achieved monthly sales targets consistently by making goals for myself, implementing effective sales strategies, and maintaining a high level of product knowledge.



• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer satisfaction.



• Contributed in visual merchandising by creating eye-catching and attractive displays that showcased products that stimulated customer interest and enticed shoppers to make purchases.



• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.



• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.



• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.



• Resolved customer complaints with patience and understanding, restoring customer confidence.



• Contributed to a positive shopping environment by maintaining organized and welcoming store appearance.

Sales Associate

Forever Beauty Mark
01.2009 - 02.2011

• Provided positive first impressions to welcome existing, new, and potential customers.



• Built relationships with customers to encourage repeat business.



• Managed returns, exchanges and refunds in accordance with store policy.



• Handled cash, card, and all other transactions effectively.



• Managed shipments, inventory, and organized racks and shelves as well kept clean to maintain store visual appeal, engage customers, and promote specific merchandise. Also, rotated stock and restocked shelves to maintain product availability and store appearance.



• Worked through the holidays which included holiday retail sales and maintained calm demeanor and professionally managed issues in busy, high-stress situations.



• Solved customer challenges and boosted customer satisfaction levels by offering relevant products and services and also helped increase sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.



• Kept a positive work environment and collaborated with team members to improve overall store performance, sharing best practices to achieve monthly sales targets and offering support as needed.



• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.



• Achieved monthly sales targets consistently by making goals for myself, implementing effective sales strategies, and maintaining a high level of product knowledge.



• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer satisfaction.



• Contributed in visual merchandising by creating eye-catching and attractive displays that showcased products that stimulated customer interest and enticed shoppers to make purchases.



• Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.



• Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.



• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.



• Resolved customer complaints with patience and understanding, restoring customer confidence.



• Contributed to a positive shopping environment by maintaining organized and welcoming store appearance.

Skills

  • Reliability and punctuality
  • Stress Tolerance
  • Facility Maintenance
  • Friendly and Respectful
  • Teamwork and Collaboration
  • Caring and Responsible
  • Problem-solving abilities
  • Organizational Skills
  • Creative Thinking
  • Active Listening
  • Adaptability and Flexibility
  • Professionalism
  • Always striving to be the best

Timeline

Noon Duty Aide

Hazel Strauch Elementary School, TRUSD
10.2017 - Current

Night Stocking Crew

Michael's Arts & Crafts Store
10.2017 - 12.2018

Sales Associate

American Kiosk Management (Proactiv)
08.2011 - 12.2016

Sales Associate

Champs Sports Store
05.2011 - 05.2013

Sales Associate

Forever Beauty Mark
01.2009 - 02.2011
Mirna Huerta