Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Languages
Timeline
Generic

Mirna Lezama Gomez

Brighton

Summary

Results-driven banking professional prepared for this role. Adept at managing customer interactions and banking transactions seamlessly. Known for fostering team collaboration and adapting to dynamic environments. Expertise in cash management and customer service.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Universal Associate

Colorado Credit Union
04.2024 - Current
  • Open accounts in professional way
  • Daily computer work , skills, fax and emails
  • Call backs for fast solution on inquiry from members
  • Fast problem solver
  • Multi tasking
  • Spanish fluent
  • Team player help when needed
  • Composed, typed and mailed statements and correspondence related to discrepancies and outstanding unpaid debts.
  • Resolved customer issues efficiently while maintaining a professional attitude at all times.
  • Balanced daily cash deposits and vault inventory
  • Assisted customers with selecting items and completing purchases in a timely manner.

Learning Ambassador

Amazon
08.2022 - 04.2023
  • Delivered lectures to promote student engagement for work environment
  • Assisted in designing lesson plans that incorporated innovative teaching methods
  • Provided individual guidance to students on course selection, career planning, and academic progress
  • Maintained an up-to-date database of relevant work training modules
  • Evaluated New hires and rehire performance through assessments such as quizzes and visual performances
  • Monitored student behavior during class sessions and provided constructive feedback when needed

Dental Assistant/ Receptionist

Open and Affordable Dental
08.2021 - 07.2022
  • Offered gentle support and delivered compassionate care during dental procedures
  • Took digital X-rays and intraoral photographs
  • Answered phone calls promptly and responded to inquiries regarding appointment scheduling or billing issues with accuracy
  • Monitored patient progress and reported changes to the dentist
  • Assisted dentists in providing quality dental care to patients, including taking and developing x-rays, charting teeth, preparing materials, and cleaning instruments
  • Managed patient records in accordance with HIPAA regulations while maintaining confidentiality of all information

Shift Lead Manager

Walgreens
11.2020 - 06.2021
  • Recruited and trained employees, fostering customer service mission and objectives
  • Interacted with customers to quickly handle escalated queries and complaints
  • Demonstrated ability to develop and implement customer service policies and procedures
  • Maintained up-to-date knowledge of company products, services, pricing structures, promotions
  • Analyzed customer feedback and identified areas of improvement

Education

GED -

Capital Region Boces
New York, NY
08.2018

Skills

  • Reading comprehension
  • Learning and Development
  • Dental Terminology Knowledge
  • Dental equipment
  • Positive reinforcement strategies
  • Appointment scheduling
  • Call and email handling
  • Group learning
  • Postoperative Care Coordination
  • Deposit and withdrawal management
  • Safety Compliance Monitoring
  • Phone inquiries
  • Time management
  • Problem solving
  • Team collaboration
  • Adaptability and flexibility
  • Innovation and creativity
  • Goal-oriented mindset

Certification

  • First Aid Certification
  • CPR Certification

Personal Information

Authorized To Work: US for any employer

Languages

Spanish
Native or Bilingual

Timeline

Universal Associate

Colorado Credit Union
04.2024 - Current

Learning Ambassador

Amazon
08.2022 - 04.2023

Dental Assistant/ Receptionist

Open and Affordable Dental
08.2021 - 07.2022

Shift Lead Manager

Walgreens
11.2020 - 06.2021

GED -

Capital Region Boces

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