MIRNA Lomas
Intuit
Hale Center,TX
24
years of professional experience
Experienced with preparing and filing tax returns for diverse clientele, ensuring accuracy and compliance. Utilizes bilingual communication skills to effectively engage with clients and explain complex tax regulations. Track record of maintaining high standards in client service and adapting to changing tax laws.
Work History
Seasonal Bilingual Tax Preparer
6 Years 4 Months- Prepared individual tax returns using Intuit software.
- Collaborated with team members to streamline tax preparation processes.
- Maintained updated knowledge of tax laws and changes impacting filings.
- Identified potential errors in submitted forms, ensuring compliance before submission.
- Supported clients through the electronic filing process for timely submissions.
- Maintained high levels of confidentiality when dealing with sensitive client information, fostering trust and loyalty among clients.
- Analyzed financial records to verify accuracy of tax returns.
- Provided exceptional customer service during peak tax season by remaining calm under pressure and addressing client concerns promptly and professionally.
- Increased client satisfaction by providing accurate and timely tax preparation services.
- Assessed client tax situations to determine best filing options.
- Built strong rapport with clients through clear communication and regular updates on the status of their tax filings.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
Salon Owner/Operator
11 Years 10 Months- Managed daily salon operations, ensuring exceptional customer service and satisfaction.
- Trained and mentored salon staff on advanced styling techniques and customer interaction.
- Developed marketing strategies to attract new clients and enhance brand visibility.
- Oversaw inventory management, ensuring optimal product availability and cost efficiency.
- Consistently maintained a clean, organized, and welcoming environment for clients and staff members alike.
- Ensured compliance with state regulations regarding licensing, sanitation procedures, and workplace safety guidelines.
Hair Salon Owner/ Operator
10 Years 11 Months- Managed daily operations, ensuring high-quality service delivery and customer satisfaction.
- Oversaw inventory management, optimizing product selection based on client preferences and trends.
- Established strong relationships with suppliers to ensure timely delivery of high-quality products.
- Maintained a clean, safe, and welcoming salon environment for clients and staff members.
- Developed a loyal clientele with exceptional communication skills and attention to detail.
- Increased salon revenue through effective marketing strategies and promotional campaigns.
Seasonal Bilingual Tax Preparer
4 Months- Prepared individual and small business tax returns using Intuit software.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Maintained compliance by adhering to current tax laws and regulations.
- Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions.
Customer Service Representative
8 Months- Delivered exceptional bilingual support, resolving customer inquiries efficiently across multiple channels.
- Navigated complex customer issues, providing tailored solutions and enhancing overall satisfaction.
Education
No Degree - Business
Certificate of Technical Studies - Cosmetology
High School Diploma
Skills
Critical thinking capacity
Professionalism and integrity
Continuous learning attitude
Tax software mastery
Client confidentiality
Conflict resolution techniques
Fluent bilingual communication
Bookkeeping experience
Tax-related research
Client communication
Timeline
Seasonal Bilingual Tax Preparer
Intuit
01.2020 - 05.2026Read More
Salon Owner/Operator
America's Hair Design Salon
07.2013 - 05.2025Read More
Seasonal Bilingual Tax Preparer
HR Block
12.2012 - 04.2013Read More
Customer Service Representative
Cingular Wireless, AT&T
09.2004 - 05.2005Read More
Hair Salon Owner/ Operator
Reflections
08.2002 - 07.2013Read More
Wayland Baptist University
No Degree from Business
Read More
Vogue
Certificate of Technical Studies from Cosmetology
Read More
Hale Center High School
High School Diploma
Read More