Mirna Lopez
153 Massachusetts Avenue , Bayshore,NY
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Reliable employee seeking Job Title position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Customer-savvy Job Title accustomed to demanding work with little downtime. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills.
Overview
9
9
years of professional experience
Work History
Hostess
Jakes 58
04.2022 - 12.2022
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Food Runner
JAKE'S 58
09.2021 - 03.2022
- Maintained speed of service for food orders while minimizing errors and complaints.
- Delivered correct food items to tables according to order documentation.
Cleaning Supervisor
Jack 58
12.2020 - 08.2021
- Established routine inspections to monitor standards of cleanliness and developed and implemented improvement methods to meet evolving business needs.
- Maintained adequate supplies of cleaning materials and equipment and placed orders to conserve stock levels.
- Produced accurate and well planned health and safety risk assessments documenting safe work of cleaning staff.
- Trained staff on expected standards and quality of general cleaning, health and safety requirements and equipment operation.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Kept building entryway glass clean and polished for professional presentation.
Housekeeping Supervisor
Jack 58
08.2018 - 03.2019
- Communicated repair needs to maintenance staff.
- Worked with front desk to respond promptly to all guest requests.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Increased employee performance through effective supervision and training.
Housekeeping Attendant
Jack 58
01.2018 - 07.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Slid beds, sofas and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Cashier
Tacobell
01.2015 - 02.2018
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
EVS Supervisor
Facility
12.2022 - Current
- Trained and mentored all new personnel to maximize quality of service and performance.
- Communicated repair needs to maintenance staff.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Education
SECURITY -
SAFETY SCHOOL
NURSE ASSISTANT -
BOCES
Brentwood, NYSkills
- Active Listening and Communication
- To-Go Order Preparation
- Menu Memorization
- Seating Assignment Preparation
- Guest Greeting and Seating
- Reservation Management
- Check Payment Processing
- Shift Management
- Guest Observations
- Guest Supervision
- Conflict and Complaint Resolution
- Good Communication Skills
- Cash and Transaction Handling
- Customer Loyalty
- Guest Satisfaction
- Table Setting Arrangements
- Guest Inquiries
- Guest Experience Management
- Team Player
- Table Assignment Management
- Warm and Welcoming
- Dining Reservations
- Cash Register Operations
- Table Bussing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
EVS Supervisor
Facility
12.2022 - Current
Hostess
Jakes 58
04.2022 - 12.2022
Food Runner
JAKE'S 58
09.2021 - 03.2022
Cleaning Supervisor
Jack 58
12.2020 - 08.2021
Housekeeping Supervisor
Jack 58
08.2018 - 03.2019
Housekeeping Attendant
Jack 58
01.2018 - 07.2018
Cashier
Tacobell
01.2015 - 02.2018
SECURITY -
SAFETY SCHOOL
NURSE ASSISTANT -
BOCES
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