MIRNA MEDRANO
Nampa,ID
Summary
Accomplished and energetic Receptionist with a solid history of achievement in reception. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include pulling insurance, multitasking,and answering phones. Flexible hard worker ready to learn and contribute to team success.
Cordial Patient Access Representative with extensive track record of successfully handling busy medical office tasks to serve diverse populations. Career-minded and organized professional skillful in maintaining patient accounts, arranging immediate medical care and verifying insurance claims. Familiar with medical and clinical terminology coupled with proficiency in MS Office.
Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
6
6
years of professional experience
Work History
Patient Access Supervisor
Terry Reilly Health Services
Melba , ID
2024.01 - Current
- Developed, implemented, and maintained processes related to patient registration, insurance verification, pre-registration activities.
- Conducted training sessions for new hires and existing staff members on proper registration techniques.
- Assisted with resolving any issues that arose during the registration process.
- Managed workflow within the department to ensure timely completion of tasks.
- Monitored employee performance and provided feedback on areas of improvement.
- Responsible for supervising and leading staff in the patient access department to ensure excellent customer service and accurate registration.
- Analyzed data from various sources in order to identify trends or patterns in patient access services.
- Provided guidance to team members when needed to help them complete their duties efficiently.
- Ensured all policies and procedures related to patient access were followed.
- Addressed customer complaints promptly and professionally.
- Maintained a safe environment by enforcing safety regulations at all times.
- Communicated financial obligations to patients and collected fees at time of service.
- Processed patient responsibility estimate determined by insurance at pre-registration.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Verified demographics and insurance information to register patients in computer system.
- Applied HIPAA privacy and security regulations while handling patient information.
Patient Account Specialist
Terry Reilly Health Services
Melba , ID
2018.11 - Current
- Processed incoming payments from patients and insurance companies.
- Prepared reports for management summarizing current status of customer accounts.
- Researched discrepancies in accounts to ensure accurate payments.
- Performed data entry of patient demographics, insurance information, and account balances into computer system.
- Negotiated payment arrangements with delinquent customers as needed.
- Assisted with the preparation of financial statements for patients.
- Assisted in training new employees on patient accounting procedures.
- Maintained detailed records of all patient interactions including phone calls, emails.
- Reconciled daily cash transactions and prepared daily bank deposits.
- Verified insurance coverage for services rendered prior to submitting claims for payment.
- Communicated with customers regarding payment plans and past due accounts.
- Reviewed flagged items daily and resolved issues.
- Organized and maintained office supplies to promote team productivity.
- Applied organizational policies and complied with regulations for patient privacy.
Receptionist
America's Best Contacts & Eyeglasses
Nampa , ID
- Operating phones, scheduling appointments, filing patients charts, organizing, checking in patients, pulling insurance, faxing, translating, taking messages, forward calls, using computers, mail, Hear and resolve complaints from customers or the public.
Care giver
Grace Assisted Living
Nampa , ID
- Administer prescribed oral medications, under the written direction of physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Check patients' pulse, temperature, and respiration
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Plan, purchase, prepare, or serve meals to patients or other family members, according to prescribed diets
- Change dressings
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager.
Education
GED -
CWI Nampa Campus
Skills
- Customer and Personal Service
- Speaking
- Active Listening
- English Language
- Coordination
- Computers and Electronics
- Writing
- Monitoring
- Time Management
- Active Learning
- Telecommunications Systems Analysis
- Bilingual
- HIPAA Compliance
- Appointment Scheduling
- Registration and Admissions
- Customer Service
- Insurance Billing
- Patient Registration
- Fee Collection
- Team Collaboration
- Payment Processing
- Phone and Email Etiquette
- Relationship Building
- Team Leadership
- Healthcare knowledge
- Insurance Verification
- Effective problem solving
- Strong leadership
Languages
Spanish
Professional
Timeline
Patient Access Supervisor
Terry Reilly Health Services
2024.01 - Current
Patient Account Specialist
Terry Reilly Health Services
2018.11 - Current
Receptionist
America's Best Contacts & Eyeglasses
Care giver
Grace Assisted Living
GED -
CWI Nampa Campus
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