MIRNA MORAN

Training and Development:

• Curriculum Development: Designed and implemented comprehensive training programs for new and existing employees, covering safety protocols, operational procedures, customer service standards, and equipment usage.
• Instructor: Delivered engaging and informative training sessions, utilizing a variety of instructional methods (e.g., lectures, demonstrations, hands-on exercises, simulations) to ensure effective knowledge transfer.
• Performance Assessments: Conducted regular assessments to evaluate employee understanding and skill acquisition, providing targeted feedback and coaching to support improvement.
• Training Material Development: Created and updated training materials, including manuals, presentations, and job aids, to ensure consistency and accuracy.

Operational Support:

• Process Optimization: Collaborated with operations teams to identify opportunities for process improvement and developed training initiatives to support efficiency and productivity.
• Problem-Solving: Provided on-the-job support and troubleshooting assistance to employees, resolving issues and ensuring smooth operations.
• Administrative Tasks: Managed administrative responsibilities such as data entry, badge requests, timecard management, and report generation.

Recruiting and Onboarding:

• Talent Acquisition: Sourced and recruited qualified Owner/Operators through various channels, including job boards, social media, and networking.
• Candidate Screening: Conducted thorough candidate screening and assessments to evaluate qualifications and fit with company culture.
• Onboarding Process: Managed the entire onboarding process, ensuring smooth transition for new hires by providing necessary documentation, orientation, and support.
• Compliance Adherence: Ensured compliance with DOT regulations and company policies regarding drug screenings, background checks, and paperwork requirements.

Team Leadership:

• Mentorship: Provided guidance and mentorship to Onboarding Advisors, fostering their professional development and knowledge.
• Process Improvement: Contributed to the development and implementation of new processes and strategies to enhance the onboarding experience and efficiency.
• Problem Resolution: Resolved complex issues and provided support to Onboarding Advisors, ensuring a positive experience for new hires.

Client Relationship Management:

• Built and maintained strong relationships with clients, understanding their needs and providing exceptional service.
• Proactively identified opportunities to upsell and cross-sell services, contributing to revenue growth.
• Resolved client inquiries and complaints in a timely and professional manner, ensuring high levels of satisfaction.

Financial Management:

• Prepared and analyzed financial reports, including income statements, balance sheets, and cash flow statements.
• Advised clients on financial strategies and best practices.
• Ensured compliance with accounting regulations and tax requirements.

Administrative Support:

• Provided administrative support, including scheduling appointments, managing client records, and preparing invoices.

Production and Quality Assurance:

• Led and supervised a team of bindery workers, ensuring efficient and accurate production.
• Monitored quality control processes, identifying and addressing defects to maintain high standards.
• Troubleshot equipment malfunctions and implemented corrective actions.

Technical Expertise:

• Demonstrated proficiency in operating various bindery machines and equipment.
• Trained and mentored team members on proper techniques and safety procedures.
• Followed work instructions and specifications to ensure accurate product assembly.

Operational Efficiency:

• Analyzed operational data to identify opportunities for improvement and implemented strategies to enhance efficiency and productivity.
• Collaborated with cross-functional teams to optimize processes and workflows.
• Developed and implemented new initiatives to improve customer satisfaction and service levels.

Project Management:

• Successfully managed various projects, including facility expansions, site allocations, and technology implementations.
• Coordinated with stakeholders and vendors to ensure projects were completed on time and within budget.
• Developed project plans, timelines, and resource allocations.

Team Leadership:

• Provided leadership and mentorship to team members, fostering a positive and collaborative work environment.
• Motivated and empowered team members to achieve their goals and exceed expectations.

Team Management:

• Supervised and led a team of Workforce Analysts, providing guidance, coaching, and support.
• Developed and implemented performance metrics and evaluation processes.
• Motivated and empowered team members to achieve their goals and contribute to the team's success.

Operational Efficiency:

• Developed and implemented strategies to optimize workforce scheduling and resource allocation.
• Analyzed operational data to identify trends and opportunities for improvement.
• Provided recommendations to improve efficiency and productivity.

Client Relationship Management:

• Built and maintained strong relationships with internal clients, understanding their needs and providing effective solutions.
• Collaborated with clients to develop workforce plans that aligned with their business objectives.

Operational Oversight:

• Monitored daily operations to ensure adherence to performance standards and service level agreements.
• Identified and resolved operational issues to maintain smooth and efficient operations.
• Provided support to frontline staff to address customer inquiries and resolve problems.

Team Management:

• Coordinated staff schedules, including shift trades, vacations, and overtime.
• Managed union contract negotiations and grievance procedures.
• Provided leadership and guidance to team members, fostering a positive and productive work environment.

Data Analysis and Reporting:

• Collected and analyzed data to monitor performance and identify trends.
• Prepared and submitted regular reports to senior management.
• Provided recommendations based on data analysis to improve operational efficiency.

Manpower Planning Executive (2004-6mth Secondment)

Strategic Planning:

• Developed and implemented manpower plans to ensure adequate staffing levels and efficient resource allocation.
• Analyzed workforce data to identify trends and forecast future needs.
• Developed strategies to address staffing shortages or surpluses.

Operational Optimization:

• Coordinated overtime and leave of absence to support operational needs while staying within budget.
• Managed holiday bids and shift bids to ensure fair and equitable distribution.
• Provided recommendations for recruitment, scheduling, and training to optimize workforce utilization.

Customer Service:

• Provided excellent customer service by answering customer inquiries, providing information, and resolving issues.
• Handled reservations and ticketing processes accurately and efficiently.
• Up-sold additional products and services to enhance customer experience and revenue.

Operational Management:

• Oversee all aspects of store operations, including staff management, inventory control, sales performance, and customer service.
• Ensured compliance with health and safety regulations.
• Maintained a clean and inviting store environment.

Financial Management:

• Developed and managed store budgets.
• Monitored sales performance and implemented strategies to increase revenue.
• Controlled costs and expenses to maximize profitability.

Team Leadership:

• Recruited, trained, and developed a high-performing team.
• Motivated and inspired team members to achieve their goals.
• Provided coaching and mentorship to support employee development.