MIRNA MOUSSA
Dearborn
Summary
Detail-oriented and motivated administrative professional with over two years of experience in court operations, records management, clerical support, and customer service. Skilled in data entry, case management, Microsoft Office Suite, and handling confidential information with accuracy and professionalism. Experienced in processing legal documents, collecting fees, preparing reports and correspondence, issuing warrants, and assisting the public with court-related inquiries. Recognized for strong organizational, multitasking, and communication skills, with a proven ability to work efficiently in fast-paced environments while maintaining a high level of accuracy and professionalism.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Summer Camp Manager
ZeeTheCook
01.2019 - 08.2025
- Lead and supervise culinary camp sessions, ensuring a safe, engaging, and educational experience for children
- Guided team counselors and campers through hands-on cooking and baking activities, teaching kitchen safety, teamwork, and healthy eating habits
- Facilitated communication between campers, parents and guardians, counselors, and other staff members to ensure a positive experience for all involved parties
- Conducted regular inspections of facilities used by the summer camp program ensuring they meet safety standards
- Maintained accurate records of camper attendance, health forms, incident reports
- Planned weekly menus for meals served at the summer campsite according to dietary restrictions or preferences identified by participants
- Assisted in developing innovative strategies to enhance the overall quality of summer camp programming
- Built relationships with community leaders in order to promote awareness about the benefits of attending summer campsites run by our organization
- Created and managed an effective budget for summer camp operations, including staffing, supplies, and equipment
- Organized and led group activities for customers, such as exercise routines, athletic events and arts and crafts
- Resolved customer complaints regarding worker performance and services rendered
- Trained workers in company procedures or policy
- September 2022 - March 2025
Lifeguard
The city of Dearborn
01.2022 - 02.2023
- Monitored pool to identify individuals in distress or other emergency situations
- Paid close attention to weak swimmers and high-risk patrons
- Performed safety equipment checks and reported malfunctions and damage to supervisor
- Enforced safety policies and rules to guests to prevent accidents
- Added pool chemicals and completed chemical logs, reporting concerns to supervisor
- Administered lifesaving techniques and first aid during emergencies and immediately called for additional assistance when necessary
- Communicated effectively with fellow employees and patrons
- Attended regularly scheduled staff meetings and trainings
- Cleaned and maintained pool deck and locker rooms when not guarding
- Recognized swimmers in need of assistance, immediately acting to provide aid
- Developed strong working relationships with other employees and general public
- Remained calm and poised during periods of stress or when dealing with difficult people
- Documented incidents and injuries and submitted report to supervisor at end of shift
Deputy Court Clerk
19 District Court
10.2022 - 03.2025
- Knowledgeable of courtroom protocol including addressing the judge properly
- Competent in answering questions regarding court procedures and policies
- Familiarity with judicial processes including filing, docketing, scheduling, and calendaring procedures
- Possessed strong organizational skills for organizing case files in an orderly manner
- Demonstrated ability to maintain confidentiality of sensitive information and documents
- Able to work independently as well as collaboratively with a team
- Skilled at collecting payments for fines or fees due on behalf of the court system
- Answered phone calls and emails to provide information about court procedures
- Trained other workers or coordinated work, as necessary
- Responded to requests for information from public, other municipalities, state officials, and state and federal legislative offices
- Performed record checks on past and current licensees, as required by investigations
Assistant Manager
Scooters Cofee
08.2025 - 03.2026
- Led training sessions to enhance team performance and service quality.
- Implemented customer feedback initiatives to enhance overall satisfaction and loyalty.
- Analyzed sales data to inform strategic decisions and boost revenue growth.
- Oversaw daily operations, ensuring adherence to company policies and operational protocols.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
Education
Criminal Justice and Psychology
Wayne State University
MI05.2027
High School Diploma - undefined
Dearborn High School
Dearborn, Michigan05.2023
Skills
- Swimming Lessons
- Parks and Recreation Policies
- CPR Proficiency
- Document Organization
- Case File Preparation
- Court Appearances
- Paperwork management
- Legal terminology
- Filing systems expertise
- Court processes
- Data entry
- Office management
- Payment collection
- Civil and criminal law expertise
- Customer service
- Multitasking
- Problem-solving
- Time management
- Money handling
- Professionalism
Certification
- CPR certified
- Lifeguard certified
- Waterpark certified
- Criminal law and justice certificate
Accomplishments
National Academy of Law & Justice – Washington, D.C.
Selected as one of 36 high school students nationwide to attend the National Academy of Law & Justice, an intensive leadership and career-development program focused on the legal system, criminal justice, and public service. Successfully completed the academy and received an achievement award in recognition of participation and performance.
LANGUAGES
Arabic Fluent
Timeline
Assistant Manager
Scooters Cofee
08.2025 - 03.2026
Deputy Court Clerk
19 District Court
10.2022 - 03.2025
Lifeguard
The city of Dearborn
01.2022 - 02.2023
Summer Camp Manager
ZeeTheCook
01.2019 - 08.2025
High School Diploma - undefined
Dearborn High School
Criminal Justice and Psychology
Wayne State University