Mirna Pacheco
Largo,FL
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Fluent in English, Croatian, and German.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Manager/Sales Associate
Zoom Room Dog Training
Saint Petersburg, FL
02.2023 - Current
- Enhanced sales and customer service
- Managing the staff and payroll, mentoring and training new employees on company policies and procedures, assigning, prioritizing, and delegating tasks and responsibility to departmental employees.
- Overseeing multiple projects simultaneously and ensuring tasks were efficiently completed, developing personal growth opportunities.
- Managing up to twenty employees, teaching private and group dog training classes at all levels.
- Training employees how to perform duties and safety.
- Interacted with clients in various communication channels such as in-person meetings, email correspondence, and phone conversations.
- Provided safety instructions to customers prior to classes and during.
- Completed paperwork related to staff training and classes.
- Greeted clients, answered questions, and directed them to their seats.
- Stocked the store with items such as new products, beverages, and entertainment.
- Adhered to company policies regarding security measures and protocol at all times.
- Took orders from customers accurately and in a timely manner.
- Delivered coffee and beverages orders promptly and courteously.
Manager of Operations
Learning Pawsibilities
Phoenix, AZ
07.2013 - 10.2022
- Elevated skills in both sales and customer service
- Utilized strong analytical and problem-solving skills to address operational issues. Conducted regular staff meetings to foster effective communication and performance.
- Managed a team of up to twenty employees
- Taught private and group dog training classes at various levels, operated playgroups, and instructed dog day school
- Trained and coached staff on performing job duties with a focus on safety measures
- Interacting with clients in person, via email, and phone.
Lead Barista
Coffee Shop
Phoenix , AZ
01.2009 - 06.2013
- Answered customers' questions about products, prices, and credit terms.
- Ensured compliance with safety regulations at all times.
- Resolved customer issues in an efficient manner while ensuring customer satisfaction..
- Greeted customers, took orders and answered questions about menu items.
- Followed all safety regulations when handling hot beverages or machinery.
- Assisted in preparing food items such as sandwiches and pastries for customers.
- Organized inventory shelves and ensured that products were properly labeled with accurate prices.
- Restocked supplies such as cups, lids, straws, syrups and other beverage ingredients.
- Monitored expiration dates on products to ensure freshness of product served to customers.
- Provided excellent customer service by addressing customer complaints promptly and professionally.
- Operated cash register to process payments from customers.
- Trained new staff members on operating espresso machines, frothing milk, making specialty drinks and following proper safety procedures.
- Prepared hot and cold coffee drinks according to customer specifications.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
Pet Sitter/Lead Dog Trainer
Dogs On The Run
San Diego, CA
10.2005 - 08.2009
- Worked collaboratively with other members of the team in order to provide excellent customer service.
- Maintained detailed records of each visit, including tasks completed, medications administered, food and water intake.
- Discussed behavioral issues with clients in order to develop strategies for resolving them effectively.
Bartender
Scorpio
Hania, Greece
01.1999 - 04.2005
- Planned and coordinated special events to boost customer numbers and profits.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Prepared alcoholic and non-alcoholic beverages according to recipe standards.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system.
- Checked identification cards for proof of age prior to serving alcohol beverages.
- Assisted in setting up the bar for service shift.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Resolved customer complaints in a professional manner.
- Followed safety protocols while handling sharp tools or dangerous chemicals.
- Adhered to state regulations regarding serving alcohol responsibly.
- Kept track of all orders made by customers and communicated them promptly to kitchen staff.
- Greeted customers and provided excellent customer service.
Education
Associate degree - Veterinary Science
Anthem College
Phoenix, AZ07.2013
Diploma - Animal Behaviour
Animal Behaviour College
San Diego, CA11.2006
Skills
- Time management
- Customer service
- Educating
- Self-starter
- Communications
- Management
- Word
- Microsoft Excel
- Sales
- Marketing
- Inventory
- Cashier
- Writing Skills
- Retail Sales
- Caregiving
- Alzheimer's Care
- Food Preparation
- Medication Administration
- Twelve years of working as a business owner managing 5-20 people and daily operations
- Fifteen years of experience in hospitality, customer service and retail
- Highly skilled in educating clients regarding best wellness plans, preventive care and pet health requirements
- Strong interpersonal, communication, customer service, and time management skills
- Ability to tackle emergencies and handle pressure situations well
- Self-starter with great initiative, working with minimal supervision and direction
- Strong attention to detail
- Business Development
- Business Administration
- Staff Development
- Team Leadership
- Complex Problem-Solving
- Verbal and written communication
- Customer Relationship Management (CRM)
- Staff Training and Development
- Sales management
- Cross-Functional Teamwork
- Customer Service
- First Aid
- Emergency Response
- Regulatory Compliance
- Emergency Care
- Passenger Assistance
- Cultural Awareness
- Training and coaching
- Company policy adherence
- Brand Promotion
- Issue Resolution
- Conflict Mediation
- Public Speaking
- Food and Beverage Service
- Administrative tasks
- Cleanliness and sanitation
- Adult AED and CPR
- Strong Work Ethic
- Emergency Procedures
- Safety Procedures
- Sales expertise
- Food and beverage preparation
- Team Oversight
- Public interaction
Languages
- English, Fluent
- German, Fluent
- Croatian, Fluent
References
References available upon request
Certification
CPR
Languages
English
Native/ Bilingual
Croatian
Native/ Bilingual
German
Professional
Greek
Professional
Timeline
Manager/Sales Associate
Zoom Room Dog Training
02.2023 - Current
Manager of Operations
Learning Pawsibilities
07.2013 - 10.2022
Lead Barista
Coffee Shop
01.2009 - 06.2013
Pet Sitter/Lead Dog Trainer
Dogs On The Run
10.2005 - 08.2009
Bartender
Scorpio
01.1999 - 04.2005
Associate degree - Veterinary Science
Anthem College
Diploma - Animal Behaviour
Animal Behaviour College
CPR
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