Mirna Ramirez

• Responded promptly to client inquiries via phone calls or emails.
• Assisted clients with corporate relocation services.
• Reviewed property details to meet environmental regulations.
• Collaborated with mortgage brokers and lenders to secure financing options for buyers.
• Worked closely with escrow officers to ensure timely closings of sales transactions.
• Checked work completed by loan officers, attorneys or other professionals to verify proper performance.
• Managed multiple tasks simultaneously while maintaining a high level of accuracy.
• Reviewed sales strategies and marketing plans to optimize strategies and enhance results.
• Cold called clients to obtain exclusives.
• Maintained an up-to-date knowledge of local real estate market conditions.

Key Achievements:

Telecommunications and Sales Professional
Experienced leader in the telecommunications industry, specializing in installations, sales, and billing for telephone and internet services. As Head of the Installation and Telephone Sales Department at Hondutel, Honduras, I managed installation processes, optimized sales strategies, and ensured accurate broadband service billing.

Ability to guide teams, set goals, and make strategic decisions.

Expertise in recruitment, employee relations, benefits administration, and compliance.

Strong understanding of budgeting, cost control, and financial reporting.

Skilled in streamlining operations and improving efficiency.

Excellent verbal and written communication, as well as negotiation skills.

Experience in onboarding, coaching, and talent developme Ability to analyze challenges and implement effective solutions.

• Customer & Client Relations – Strong focus on customer service and relationship-building.
• Regulatory Compliance & Policies – Knowledge of labor laws, company policies, and best HR practices.
• Project & Time Management – Skilled in multitasking, prioritizing tasks, and meeting deadlines efficiently.

Proven ability to drive business growth, streamline operations, and enhance customer satisfaction through strategic planning and staff development. Skilled in full-cycle recruiting, hiring, and talent retention, ensuring high-performing teams that align with company culture and operational goals. Adept at financial management, cost control, vendor negotiations, and compliance with health and safety regulations. Passionate about creating high-quality dining experiences, improving operational efficiency, and fostering a positive workplace environment.

• Compiled current budget data from estimated revenues, expenses and prior budgets.
• Managed financial forms, permanent records, and employee files.
• Managed payroll processing, ensuring accurate calculation, compliance, and timely disbursement.
• Maintained accurate records of all transactions utilizing QuickBooks software.
• Checked postings and documents for correctness, accuracy and proper coding.
• Coordinated audit activities by providing requested information or documents in a timely manner.
• Assisted in the management of inventory by tracking and reporting stock levels.