Summary
Overview
Work History
Education
Skills
Languages
Timeline
Receptionist

Mirna Rodriguez

Los Angeles,CA

Summary

Experienced sales professional with 11 years in customer service and 2 years in office operations. Known for a strong commitment to work ethics and continuous improvement. Aims to enhance customer service delivery and foster positive client relationships.

Overview

15
15
years of professional experience

Work History

Receptionist

Ford Of Montebello
07.2022 - 10.2024
  • Managed multi-line phone system, ensuring timely and professional communication with clients and visitors.
  • Developed efficient filing system, improving document retrieval speed and organization.
  • Assisted in onboarding new staff, providing training on office procedures and protocols.
  • Maintained a clean and welcoming reception area to create positive first impressions for guests.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Handled sensitive information with discretion while maintaining strict confidentiality standards.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Converted all directed files into system for enhanced accessibility of customer information

Sales Representative

Metro by T-Mobile
02.2011 - 06.2022
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Answered questions and informed customers of current sales and promotions.

Sales Representative

Metro by T-Mobile
04.2010 - 01.2011
  • Contacted new and existing customers to outline benefits of products.
  • Fostered relationships with customers to expand customer base and retain business.
  • Improved overall customer purchasing experiences to promote steady revenue.
  • Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts and procedures.
  • Educated customers about product or service offerings meeting individual needs.
  • Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.
  • Reviewed customer account information to determine current issues and potential solutions.

Education

High School Diploma -

James A. Garfield Senior High School
Los Angeles, CA
06.2008

Skills

  • Sales closing
  • Relationship selling
  • Customer needs assessment
  • Highly dependable
  • Effective communication
  • Social engagement
  • Organization skills
  • Telephone skills
  • File management
  • Mail handling
  • Service-oriented mindset
  • Security awareness

Languages

English
Professional
Spanish
Professional

Timeline

Receptionist

Ford Of Montebello
07.2022 - 10.2024

Sales Representative

Metro by T-Mobile
02.2011 - 06.2022

Sales Representative

Metro by T-Mobile
04.2010 - 01.2011

High School Diploma -

James A. Garfield Senior High School

Similar Profiles

CREATE PROFILE