Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mirna Ruiz

Port Arthur,United States

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Billing Specialist / Manager

Prime Occupational Medicine
03.2021 - 01.2023
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Provided excellent customer service, developing and maintaining client relationships.
  • Complied with HIPAA privacy and security regulations to protect patients' medical records and information.
  • Reviewed and applied services rendered and completed to reconcile CPT codes. CPT ON superbills on NP charts.
  • Reviewed outgoing bills for eligibility and accurateness.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
  • Initiated plans to improve customer relations, quality standards, and service efficiency.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.

Manager

Airport Inn Nederland
08.2011 - 12.2020
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
  • Monitored customer accounts to identify and rectify billing issues.
  • Researched and resolved billing discrepancies to enable accurate billing.
  • Processed and verified invoices to secure accuracy of billing information.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.

Timekeeper

Brock Group
07.2006 - 12.2010
  • Verified timekeeping records and handled any discrepancies with employees.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Maintained accuracy in transferring correct data from payroll spreadsheets into system.
  • Managed payroll data entry and processing for over 160 employees to comply with predetermined company guidelines
  • Researched and resolved time discrepancies.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.

Education

High School Diploma -

Thomas Jefferson High School Port Arthur, TX
Port Arthur Tx

Skills

  • Audit Procedures
  • Billing Systems and Software
  • Monthly Reconciliations
  • Accounts Payable and Accounts Receivable
  • Customer Contact
  • Customer Engagement
  • Microsoft Office
  • Paylocity Timekeeping
  • Office Supplies and Inventory
  • Biweekly Payroll Management
  • Verbal and Writing Communication
  • Critical Thinking
  • Electronic Filing System
  • Administrative Support

Certification

Business Account Specialist

Languages

Spanish
Native or Bilingual

Timeline

Billing Specialist / Manager

Prime Occupational Medicine
03.2021 - 01.2023

Manager

Airport Inn Nederland
08.2011 - 12.2020

Timekeeper

Brock Group
07.2006 - 12.2010

High School Diploma -

Thomas Jefferson High School Port Arthur, TX

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Mirna Ruiz