MIRNA SANCHEZ
C.H. Robinson
Norwalk,CA
1
Language
14
years of professional experience
Experienced with customs documentation, regulatory compliance, and shipment coordination that ensures smooth operations. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in data entry, communication, and problem-solving, with reliable and flexible a reliable and flexible approach.
Work History
Entry Writer
9 Months- Prepared detailed customs entries for import shipments, ensuring compliance with regulations.
- Managed high-volume workload efficiently, prioritizing tasks to meet tight deadlines while maintaining accuracy in all customs entries.
- Coordinated with freight forwarders and government agencies to resolve clearance issues promptly.
- Monitored changes in trade regulations, adapting procedures to maintain compliance across operations.
- Monitored shipment statuses proactively through various tracking tools available online, keeping clients informed about any potential delays or disruptions affecting their cargo.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
Administrative Assistant
1 Year 11 Months- Coordinated with CPAs to schedule client appointments, prepared documents such as retainers and engagement letters, compiled files and scanned documents, processed client billing and payments.
- Worked with the company database of over 7,000 client profiles to assist CPAs and clients with updating data, managing appointments and assisting with their financial, tax, IRS and FTB needs.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customs Broker
10 Years 5 Months- Managed customs clearance processes, ensuring compliance with regulatory requirements and minimizing delays.
- Collaborated with carriers, warehouse operators, and freight forwarders to expedite shipments and resolve issues.
- Maintained organized electronic files for all customers, facilitating easy retrieval of information when required for audits and other reviews.
- Increased client satisfaction by providing timely and accurate shipment updates and documentation assistance.
- Followed SOPs with all customer account actions and data management to keep consistent service levels.
- Ensured accurate invoicing of services rendered by verifying fees associated with each entry before submission to the customer and the accounting department.
Education
Bachelor of Science - Business Administration, Management and Operations Supply Chain Management
Languages
Spanish
Timeline
Entry Writer
C.H. Robinson
09.2025 - 06.2026Read More
Administrative Assistant
Philip L. Liberatore, CPA
03.2023 - 02.2025Read More
Customs Broker
Expeditors International
10.2012 - 03.2023Read More
California State University, Long Beach
Bachelor of Science from Business Administration, Management and Operations Supply Chain Management
Read More