Mirna Tovar

Leasing and completing recertification's for One hundred and fifteen units with Tax credit and ,HUD (RAD) Urban futures programs. Updating Yardi Voyager on daily basis as well as Uploading recertification's into Wright Source and, Updating HACLA on Vacancies for prospect referrals.

• Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
• Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
• Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
• Worked with property managers to maintain market readiness and facilitate smooth transitions.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
• Established key relationships with potential leasers and renters.
• Collected, completed, and processed lease applications.

• Completed annual rent calculations using housing database software.
• Communicated effectively with owners, residents, and on-site associates.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Conducted regular inspections of both interior and exterior of properties for damage.

• Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Coordinated with janitorial and engineering staff on maintenance and upkeep.
• Coordinated with legal counsel to resolve tenant disputes.
• Maintained sufficient number of units market-ready for lease.
• Developed and implemented marketing strategies to increase occupancy rates.
• Kept properties in compliance with local, state and federal regulations.
• Collected and maintained careful records of rental payments and payment dates.
• Communicated effectively with owners, residents, and on-site associates.
• Conducted regular inspections of both interior and exterior of properties for damage.
• Implemented and enforced policies and procedures to maintain properties to highest standards.
• Monitored and tracked payments and expenses, providing timely and accurate financial reports.
• Delivered emergency 24-hour on-call service for tenants on building issues.
• Maximized rental income while minimizing expenses through effective planning and control.
• Completed annual rent calculations using housing database software. Completed Annual recertification's for Tax credit program, Uploading Urban futures Annually reports, Submitting HACLA quarterly reports and rents , Inputting Tax credit rents also updating waiting list into Boston Post.

• Handled the leasing for a Family building with forty five Tax Credit units working hand on hand with the City of Vernon to be able to complete the lease up.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Followed up on delinquent tenants and coordinated collection procedures. Handling Evictions
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.