Mirnalini Subramani
Herndon,VA
Summary
Results‑oriented IT Business Analyst with experience bridging business needs and technology across e‑commerce and IT services. Proven ability to analyze high‑volume operational data using SQL, Excel, and Jira to identify root causes, reduce repeat issues by 15–20%, improve SLA adherence to 95%+, and shorten resolution times. Skilled in Agile delivery, requirements gathering, user story creation, and cross‑functional collaboration with product, engineering, and operations teams. Strong foundation in QA, UAT coordination, and backend validation from prior work at Cognizant. Known for analytical thinking, process optimization, and clear stakeholder communication. Seeking an IT Business Analyst role in the U.S. to drive scalable, data‑informed solutions.
Overview
5
5
years of professional experience
Work History
Business Analyst (Vcm Senior Associate)
Amazon Development Centre India Pvt. Ltd
Chennai, India
01.2018 - 06.2021
• Operated as a Business Analyst supporting Tier-1 vendor accounts at Amazon.
• Analyzed high-volume operational data using SQL, Excel, and Jira, identifying root causes of issues.
• Drove process improvements that enhanced SLA adherence to 95%+ and reduced resolution time by up to 15%.
• Collaborated with cross-functional teams in Agile frameworks, contributing to sprint planning and backlog refinement.
Programmer Analyst
Cognizant Technologies Solutions
09.2016 - 12.2017
• Developed a strong foundation in requirements validation and quality assurance at Cognizant.
• Ensured application alignment with business needs through test case design and backend data validation using SQL.
• Coordinated User Acceptance Testing (UAT) and tracked defects using Jira and Quality Center.
• Collaborated with stakeholders to identify requirement gaps and improve process transparency.
Education
Bachelor of Engineering - Instrumentation & Control Engineering
Anna University
Chennai, India05-2016
Skills
- Test Case Design & Execution
- Defect Management (JIRA / Quality Center)
- SQL / Database Testing
- IT Business Analysis
- Vendor Management
- SLA & KPI Compliance
- Process Improvement
- IT Business Analysis
Accomplishments
- Multiple-time Best Performer Award recipient for outstanding performance in productivity.
- Named High Achiever during Prime Selling Weeks and contributing to record-breaking team performance.
Timeline
Business Analyst (Vcm Senior Associate)
Amazon Development Centre India Pvt. Ltd
01.2018 - 06.2021
Programmer Analyst
Cognizant Technologies Solutions
09.2016 - 12.2017
Bachelor of Engineering - Instrumentation & Control Engineering
Anna University