Mirna Michelle Alonso
Monterey,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
3
3
years of professional experience
Work History
Hotel Front Desk Agent
Spindrift inn
Monterey, California
08.2023 - Current
- Assigned rooms to guests based on availability and preferences.
- Processed payments for room charges, incidentals, taxes and other fees.
- Handled customer complaints professionally and courteously.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Updated computer system with guest information including contact details, payment methods and any special requests.
- Followed up with customers after their stay to ensure satisfaction levels were met.
- Prepared necessary paperwork for new guests prior to their arrival.
- Monitored security cameras in the lobby area.
- Verified identification documents of each guest before check-in.
- Answered phone calls promptly while maintaining a professional attitude.
- Collaborated with staff to meet incoming guest needs, smooth check-in processes and maximize satisfaction.
Floor Associate
TJ Maxx, TJX Companies
Chico, CA
03.2023 - 08.2024
- Assisted customers with locating merchandise in the store.
- Stocked shelves with merchandise according to company guidelines.
- Organized displays to attract customers and promote sales.
- Ensured that aisles were neat, clean, and free from hazards at all times.
Guest Advocate
Target
Monterey, California
06.2021 - 08.2022
- Greeted customers and provided assistance to ensure a positive shopping experience.
- Assisted with returns, exchanges, and refunds in accordance with company policy.
- Maintained an organized workspace while stocking merchandise.
- Performed cashier duties such as processing payments, returns, and exchanges accurately.
- Processed online orders using point-of-sale systems.
- Resolved customer complaints in a professional manner.
- Demonstrated strong communication skills when interacting with customers and coworkers.
Education
High School Diploma -
Seaside High School
Seaside, CA06-2022
Some College (No Degree) -
California State University - Chico
Chico, CASkills
- Team Collaboration
- Interpersonal Skills
- Active Listening
- Office Organization
- Customer Service
- Records Management
- Professional Appearance
- Spanish translation
- Problem-Solving
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Japanese
Limited
Timeline
Hotel Front Desk Agent
Spindrift inn
08.2023 - Current
Floor Associate
TJ Maxx, TJX Companies
03.2023 - 08.2024
Guest Advocate
Target
06.2021 - 08.2022
High School Diploma -
Seaside High School
Some College (No Degree) -
California State University - Chico
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