Mirofora Constantino

• Directed daily operations of a new plastic surgery clinic, streamlined operational workflows to enhance patient care efficiency and service delivery.
• Oversaw financial performance including payables and receivables, budgeting, and payroll.
• Formulated and implemented policies and procedures related to the daily operations of the office to reduce operational costs and improve efficiency.
• Organized team meetings to keep staff members up to date with organizational developments.
• Organized and presented educational events and patient seminars to enhance public awareness, increased practice visibility and referrals and improve patient understanding of procedures offerings.
• Designed and implemented surgery sales strategies leading to a threefold increase in procedure bookings and overall patient revenue within 12 months.
• Created comprehensive surgery programs and bundles with integrated pre- and post-op skin care maintenance and wound management clinical support products, comprehensive financing counseling using Care Credit to enhance the patient experience.
• Supervised staff hiring, onboarding, evaluations, and performance reviews; implemented protocols to improve staff development and satisfaction.
• Prepared day-long employee development presentation with training manual
• Coordinated regulatory compliance for HIPPA, clinical laser equipment, and implemented staff emergency protocols.
• Planned and created marketing initiatives, digital and print content creation, publishing physician biographies, and adoption of vendor promotions. Increased e-mail patient subscriber list for e-blasts.
• Managed clinical vendor contracts, negotiated pricing, and maintained inventory and facility upkeep.
• Evaluated overall performance by gathering, analyzing, and interpreting data and metrics from management analytics systems (Modernizing Medicine Analytics, MailChimp, QuickBooks, Trizetto) to identify areas for improvement.
• Demonstrated and supported continuous improvement and growth mindset.
• Demonstrated expertise in patient care coordination, including managing patient records and coordinating surgeries with physicians, hospitals, and surgery centers.
• Coordinated activities such as referrals, authorizations, admissions, discharges, transfers.
• Served as the primary liaison between patients, families, physicians, anesthesiologist, clinical and medical staff, outside service providers such as billing, insurance and attorneys for optimal communication regarding surgeries, payables, receivables, resolution of patient billing, medical billing meetings, insurance appeals, medical equipment orders or other pertinent issues.

Top Skills Utilized: Operations Management, Problem Solving, Financial and Accounting Oversight, Revenue Generation and Growth, Workflow Optimization, Customer Service Management, Staff Development, Strategic Marketing, Business Leadership, Relationship Building

• Developed and executed targeted marketing campaigns to enhance patient engagement, acquisition and conversions.
• Collaborated with medical staff to refine service offerings based on patient feedback.
• Oversaw content creation for website and digital platforms to ensure consistent messaging.
• Produced SEO-driven content for web pages, ad copy, and referral materials for specific procedures.
• Developed communication scripts and led staff training to align patient interactions with marketing goals.

Top Skills Utilized: Digital Marketing, SEO Content Development, Patient Communication, Branding.

• Conducted in-depth patient consultations with physicians, developed individualized care plans based on assessments, guided pre- and post-operative patient care, and provided surgical and medical aesthetic education to patients.
• Managed patient scheduling, pre-operative and post-operative care processes for improved patient experience and optimal surgical outcomes.
• Managed all aspects of daily clinical and administrative operations.
• Streamlined operational processes, optimized provider schedules, and increased practice efficiency.
• Created and implemented growth strategy (practice expansion, increased service offerings, services bundling and branding (as leading educator in the field).
• Conducted data analysis (Nextech EMR) for monitoring key performance indicators, (sales, patient conversions, web traffic conversions, physician referrals).
• Created performance benchmarks, productivity goals, and progress tracking systems.

Top Skills Utilized: Patient Coordination & Physician Liaison, Daily Operations Management, Business Leadership, Workflow Optimization, Revenue Generation and Growth, Customer Service Management, Staff Development, Strategic Marketing, KPI Sales Tracking, Interpersonal Skills, Relationship Building, Data Analysis.

• Oversight of the building of a fully functional medical spa within the surgical practice.
• Implementation of new workflows and staff hiring, training and development.
• Led operational workflows to enhance service delivery and client satisfaction in a medical spa environment.
• Managed staff training programs to improve service techniques and delivery and product knowledge among team members.
• Led marketing efforts for online digital content creation of website, (300+ blogs), promotional materials, press releases, patient education events and seminars at north shore venues to increase business visibility patient engagement and retention.
• Managed all aspects of event planning (up to 600 participants), from venue contracts to public presentation delivery with physician panel for Q & A and follow-up marketing.

Top Skills Utilized: Medical Spa Operations, Event Planning, Creative Marketing, Patient Education, Brand Strategy