Miroko Yasu
Le Mars,IA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
2
2
years of professional experience
Work History
Tax Associate
H and R Block
Le Mars, IA
12.2021 - 04.2024
- Prepared federal, state, and local tax returns for individuals, businesses, trusts, estates, non-profit organizations and partnerships.
- Researched complex tax issues in order to provide accurate advice and guidance.
- Assisted clients with the preparation of financial documents related to taxes.
- Identified potential areas of risk associated with client's taxation activities.
- Ensured compliance with applicable laws and regulations regarding taxation matters.
- Analyzed financial data such as income statements and balance sheets to determine how it affects a client's taxes.
- Advised clients on strategies for minimizing their tax liability within legal parameters.
- Provided technical assistance to other professionals in the organization as needed.
- Evaluated existing procedures for accuracy and identified opportunities for improvement.
- Developed plans to implement changes necessary to ensure compliance with relevant laws and regulations.
- Maintained up-to-date knowledge of all current developments in taxation law, regulation, policy or practice.
- Collaborated with colleagues across the organization on special projects relating to taxation matters.
- Attended continuing education courses related to taxation topics.
- Responded promptly to inquiries from both internal and external customers regarding taxation issues.
- Performed detailed reviews of client accounts prior to filing taxes in order to identify any discrepancies or errors.
- Prepared written summaries of findings for review by senior management personnel.
- Resolved customer complaints related to their tax filings in an efficient manner.
- Prepared tax return documents for clients.
- Met with clients to gather information and discuss line item tax return components.
- Conducted research and compiled backup documentation.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Supplied detailed tax documentation needed to submit accurate corporate and individual returns.
- Advised clients to comply with IRS regulations and meet state and federal tax obligations.
- Reviewed income statements and documentation of expenditures to determine forms needed to prepare tax returns.
- Used tax form instructions and tables to complete tax forms.
- Computed taxes owed or overpaid for clients.
Sales Associate
Walmart
Le Mars, IA
07.2023 - 01.2024
- Greeted customers and provided exceptional customer service.
- Assisted customers with product selection, sizing and styling.
- Provided accurate information about products, prices and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Organized stockroom shelves according to size, color or style.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Demonstrated product features and benefits for customers' needs.
- Scheduled shifts for fellow associates during peak traffic times.
- Suggested ideas for improving store operations and increasing profits.
- Ensured compliance with all safety regulations while handling hazardous materials.
- Maintained cleanliness of store environment including floors, windows, displays.
- Helped customers find specific products, answered questions and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Worked with fellow sales team members to achieve group targets.
- Developed trusting relationships with customers by making personal connections.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Assessed customer needs to provide assistance and information on product features.
- Received and displayed product shipments on store retail shelves upon delivery.
- Used technology resources to assist customers in locating and selecting items.
- Trained new team members in cash register operation, stock procedures and customer services.
- Greeted customers to determine wants or needs.
- Cleaned shelves, counters and tables to maintain organized store.
- Answered store and merchandise questions and led customers to wanted items.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Organized store by returning merchandise to proper areas and restocked displays.
- Recommended merchandise to customers based on needs and preferences.
- Described merchandise and explained use, operation and care.
Education
High School Diploma -
Saramen Chuuk Academy
FSM05-2000
Bachelor of Science - Communications
University of Guam
Mangilao, GUSkills
- Clerical Support
- Friendly, Positive Attitude
- Dependable and Responsible
- Relationship Building
- Task Prioritization
- Conflict Resolution
- Microsoft Office
- Training & Development
- [Type] Software Proficiency
- Communication
- Teamwork and Collaboration
Affiliations
- A mother of 4 who is dedicated to providing for her family while working both at home in the office.
Languages
English
Professional
Japanese
Professional
Chuukese
Professional
Timeline
Sales Associate
Walmart
07.2023 - 01.2024
Tax Associate
H and R Block
12.2021 - 04.2024
High School Diploma -
Saramen Chuuk Academy
Bachelor of Science - Communications
University of Guam