Mironda Shepard
Alexandria,VA
Summary
Business Operations professional with 20+ years of experience in project and contract management across non-profit and private industries. Demonstrated experience in project management from concept to completion, ensuring ontime, on-budget, and on-target delivery. Reputation for consistent goal attainment, high-quality deliverables, and excellent client and stakeholder relationships. Well-versed in corporate operational customs and office management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
24
24
years of professional experience
Work History
Business Operations Associate
Resonance
Washington, DC
08.2021 - Current
- Execute accounts payable reconciliations and error corrections to prepare invoices and payment requests for audit and submittal
- Update the monthly cross-project forecast to ensure fiscal year revenue target accuracy
- Review contracts to ensure they are error-free and compliant with Resonance policies and mandates and correctly reflect agreement type (fixed fee, time-and-materials, cost-plus, etc.)
- Prepare consultant rate and justification memos in compliance with Resonance policy and market tools such as ERI (Economic Research Institute)
- Develop budget and time trackers for new projects in support of the Operations Manager while incorporating Resonance policies and procedures
- Create, publish, and maintain the Resonance Impact Advisory practice operations handbook
- Create consulting skills training and learning elements (e.g., business writing, communications etiquette, company tech stack, etc.) for new Resonance employees as a member of the onboarding team that improved client and internal communications
- Audit project files and folders to ensure compliance with Resonance's knowledge management protocols and policies
- Serve as a member of the Diversity, Equity, Inclusion, and Accessibility (DEIA) committee and organize and facilitate interventions and other activities to engender an inclusive, equitable, and belonging across the enterprise.
Project Assistant (Temporary)
Randstad (Resonance)
Washington, DC
09.2020 - 08.2021
- Processed consultant invoices, confirming accuracy before submitting them to accounting
- Updated projections for eight projects to aid the company's annual revenue
- Worked with project teams to set up project contracts for billing and SharePoint files
- Tracked budget spending based on invoices for each project and updated forecasting documents monthly to reflect project projections based on budget tracking
- Microsoft Teams Airtable Lever Microsoft Office SharePoint Adobe Sign Smartsheet Salesforce HubSpot Provided Operations support to larger projects and rewarded with five million dollars
- Worked across project teams to update and maintain all project files following Resonance KM policy and file structure
- Supported project teams in developing more efficient/streamlined processes for the above activities.
Project Assistant
National Association of State Directors of Special Education
Alexandria, VA
09.2000 - 09.2019
- Served as a corporate event planner and coordinated and managed all events, including venue selection, travel and accommodations, logistics, and post-event financial reconciliation
- Managed the contracts review process to ensure all agreements/contracts were error-free, compliant with the contractual guidelines, and that all appropriate signatures were obtained
- Collaborated with special and general educators to develop a publication promoting authentic stakeholder engagement - Leading by Convening: A Blueprint for Authentic Engagement
- Activated the publication into online learning and helped to manage use and distribution
- Co-created infographics to assist and enable education and services for special needs students of military-deployed families
- The infographics are available as a resource on MCEC's website
- Co-created a guide for the Mindjet program that illustrated how to build a mind map and promote organizational collaboration
- Served as technical support for the State Advisory Panel (SAP) and State Interagency Coordinating Council's (SICCS) advisory panel
- Hosted quarterly webinars for the Office of Special Education Programs.
Education
Bachelor of Science, Psychology/ Minor, Management Studies -
UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE
05.2014
Skills
- Microsoft Teams
- Airtable
- Lever
- Microsoft Office SharePoint
- Adobe Sign
- Smartsheet
- Salesforce
- HubSpot
- Budget Forecasting
- Process Improvement
- Client Account Management
Contracts And Project Management Illustrative Examples
- Walton Family Foundation, $5M grant to develop a Harvest strategy for Indonesian fisheries, Project Coordinator, Set up and managed non-profit budget; managed execution of subgrantee agreements.
- Ber-IKAN, ~$22M prime contract to help improve sustainability and equitable management of fisheries in Indonesia, Project Coordinator, Conducted reconciliations for advances to field office.
- Oxfam, $65K to develop a results-based financing model for solid waste management in Jordan, Project Coordinator, Coordinated with finance to invoice project for completed deliverables.
- IDH Sustainable Trade Initiative, $58K to promote women's safety in the teas sector in Assam, India, Project Coordinator, Managed project consultant billable hours and invoice processing
Accomplishments
- Developed relationships with [Number] new clients and typically exceeded sales goals by [Number]%.
Timeline
Business Operations Associate
Resonance
08.2021 - Current
Project Assistant (Temporary)
Randstad (Resonance)
09.2020 - 08.2021
Project Assistant
National Association of State Directors of Special Education
09.2000 - 09.2019
Bachelor of Science, Psychology/ Minor, Management Studies -
UNIVERSITY OF MARYLAND, UNIVERSITY COLLEGE
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