Miros Nunez
Santa Ana,CA
Summary
Organized and dedicated individual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
21
21
years of professional experience
Work History
Merchant Services Representative
US Alliance Group
05.2022 - 02.2024
- Ensured timely handling of disputes by coordinating resolutions between issuing banks, cardholders, and merchants.
- Maintained up-to-date knowledge of industry trends and best practices to provide informed advice to clients.
- Collaborated closely with cross-functional teams to optimize service offerings and maximize client success.
- Enhanced customer satisfaction by promptly addressing and resolving merchant inquiries and concerns.
- Served as a liaison between technical support departments and merchants during system updates or troubleshooting incidents.
Sr Loan Processor
American Advisors Group
12.2018 - 03.2022
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process
- Handled any conditions sent from underwriting departments
- Prepared file for final clear-to-close by branch management
- Reviewed financial statements and contacted institutions and customers to clarify details
- Communicated with originator and applicant concerning progress of loan file
- Checked daily reports each morning to identify priorities or issues for escalation to supervisor
- Set up and completed loan submission packages
- Maintained compliance with privacy and security requirements, as well as federal statutes covering FHA loans
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories
- Verified credit histories, personal references and employment backgrounds for each applicant
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations
- Produced and submitted completed loan packages to title and escrow professionals
Customer Service Representative
Home Acceptance Corporation
10.2012 - 11.2018
- Answered average of 100+ calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Investigated and resolved customer inquiries and complaints quickly
- Recommended products to customers, thoroughly explaining details
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
- Trained new personnel regarding company operations, policies and services
- Cross-trained and backed up other customer service managers
Accounting Clerk
Lobel Financial
01.2007 - 09.2012
- Generate check by phones
- Bookkeeping of daily, weekly and monthly payments
- Calculate, track and report of monthly unpaid invoices
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable
- Input high volume of monthly invoices with consistent accuracy
- Monitored status of accounts receivable and payable to facilitate prompt processing
- Reported financial data and updated financial records in ledgers and journals
Administrative Assistant
Econo Furniture
05.2005 - 12.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
- Monitored supervisor's work calendar and scheduled appointments, meetings and travel
- Arranged rapid office equipment repair and maintenance with vendors
Administrative Assistant
Appa Fine Foods
03.2004 - 11.2006
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Scheduled office meetings and client appointments for staff teams
- Executed record filing system to improve document organization and management
- Offered office-wide software support and training, troubleshooting issues and optimizing usage
- Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events
- Handled client correspondence and tracked records to foster office efficiency
Host/Cashier
Tacos Cancun
01.2003 - 02.2004
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels
- Worked flexible schedule and extra shifts to meet business needs
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
- Collected and authorized payments of guests
- Worked closely with shift manager to solve problems and handle customer concerns
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals
- Completed inventory counts and ordered merchandise
- Performed cash, card and check transactions to complete customer purchases
Education
Business Administration
Orange Coast College
Costa Mesa, CA2018
Skills
- Customer Service
- Time Management
- Attention to Detail
- Problem-solving abilities
- Teamwork and Collaboration
- Excellent Communication
- Organizational Skills
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Merchant Services Representative
US Alliance Group
05.2022 - 02.2024
Sr Loan Processor
American Advisors Group
12.2018 - 03.2022
Customer Service Representative
Home Acceptance Corporation
10.2012 - 11.2018
Accounting Clerk
Lobel Financial
01.2007 - 09.2012
Administrative Assistant
Econo Furniture
05.2005 - 12.2006
Administrative Assistant
Appa Fine Foods
03.2004 - 11.2006
Host/Cashier
Tacos Cancun
01.2003 - 02.2004
Business Administration
Orange Coast College