Miroslaba Lopez
Los Angeles,CA
Overview
9
9
years of professional experience
2
2
Languages
Summary
Customer service-oriented, self motivated and detail oriented with an extensive experience of resolving conflicts with customers. Proficient in any type of software and Microsoft Office.
Keep operations organized and efficient to strengthen team performance and maximize efficiency. Bringing 6+ years of warehouse experience along with strengths in stock management and multitasking.
Diligent and reliable Hand Packer successfully at handling high-volume, physically-challenging work, standing for long periods and moving with ease. Excellent physical stamina, teamwork capabilities and communication skills. Dedicated to surpassing production goals and maximizing customer satisfaction every day.
Work History
Stock Room Associate
Forever21
Los Angeles, CA
08.2017 - 08.2018
- Successfully managed all online returns using forever 21 software. Also followed up with customers regarding their refund.
- Responded to corporate emails regarding any customer complaints with urgency and 100% accuracy to find a solution.
- Documented daily tasks and achievements to track progress.
- Received and unpacked merchandise shipments, verifying labels and quantities against packing slips.
- Sorted, tagged, and organized apparel in stockroom to support efficient replenishment.
- Replenished sales floor with folded, hung, and size-run merchandise based on store priorities.
- Maintained clean, organized backroom areas to improve product accessibility and workflow.
- Processed incoming inventory using handheld scanning tools and store receiving procedures.
- Conducted stock checks and assisted with cycle counts to support inventory accuracy.
- Collaborated with sales team to locate requested merchandise and resolve out-of-stock needs.
- Followed loss prevention and safety procedures while handling merchandise and stockroom equipment.
- Demonstrated flexibility in adapting to changing store needs or priorities, willingly taking on additional responsibilities as needed to support overall operations.
- Operated efficiently under pressure during busy seasons, prioritizing tasks effectively while maintaining a strong commitment to detail-oriented work.
- Stocked merchandise, clearly labeled items, and arranged according to size or color.
- Contributed to a positive working environment through strong collaboration with team members and proactive problem-solving when challenges arose.
- Shelved new and returned inventory according to proper storage procedures.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
E-Commerce Lead
Forever21
Los Angeles, CA
09.2019 - 04.2020
- Worked effectively in fast-paced environments.
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Shipping and Receiving Clerk
Agent Nateur
Los Angeles, CA
10.2020 - 06.2021
- Coordinated receiving workflows to maintain organized stock and timely product availability.
- Managed inbound and outbound shipments, verifying accuracy against purchase orders and packing slips.
- Inspected merchandise for damage, discrepancies, and labeling errors before shelving.
- Processed shipping documents, carrier labels, and tracking updates with precision.
- Trained team members on receiving standards, packing requirements, and safety practices.
- Organized warehouse inventory using established storage locations and replenishment procedures.
- Used pallet jacks and dollies to load and unload goods from trucks and containers.
- Completed basic mathematical calculations to check weights and dimensions of shipments.
Shipping Manager
Agent Nateur
Los Angeles, CA
08.2021 - Current
- Coordinated carrier relationships, negotiated service issues, and resolved shipment exceptions quickly.
- Implemented process improvements to reduce packing errors and improve shipping consistency.
- Oversaw inventory movement between warehouse, 3PL, and fulfillment partners to maintain stock accuracy.
- Directed shipping workflows to ensure accurate order fulfillment across domestic and international channels.
- Pulled, verified, and packaged items for shipment.
- Analyzed shipping operations to identify inefficiencies and strengthen fulfillment performance.
- Trained warehouse staff on fulfillment procedures, packing standards, and carrier requirements.
- Managed shipping documentation, labels, customs paperwork, and compliance requirements for outbound orders.
- Monitored tracking exceptions, investigated delays, and communicated status updates to internal teams.
Education
High School Diploma -
James A. Garfield High School
Los Angeles, CA06.2010
Skills
- Inventory management
- Order fulfillment
- Stock replenishment
- Shipping preparation
- Barcode inventory
- Data Entry
- Quality assurance
- Office suite
- Microsoft Word
- Information Management
- Team training
- Client relations
- Bilingual proficiency
- Team training
LANGUAGES
English – Full professional proficiency
Spanish - Full professional proficiency
AWARDS
Forever 21 -Employee of the month April 2019
Timeline
Shipping Manager
Agent Nateur
08.2021 - Current
Shipping and Receiving Clerk
Agent Nateur
10.2020 - 06.2021
E-Commerce Lead
Forever21
09.2019 - 04.2020
Stock Room Associate
Forever21
08.2017 - 08.2018
High School Diploma -
James A. Garfield High School