Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Miroslav Pavelkić

Belgrade

Summary

Detail-oriented, organized, and meticulous IT professional with strong experience supporting Linux and Windows environments. Works efficiently under pressure to meet tight deadlines while maintaining high-quality standards. Enthusiastic team player with excellent communication skills, eager to contribute to team success and take on leadership responsibilities.

Overview

8
8
years of professional experience

Work History

Software Update and Compliance Engineer

NCR Voyix Corporation
05.2023 - Current
  • Use in-house tools to deploy software updates across customer virtualization platforms, managing production and development environments with thorough QA and troubleshooting before production rollout.
  • Regularly review security logs, perform vulnerability scans, and respond to alerts to maintain platform security aligned with PCI compliance standards.
  • Conduct PCI compliance tasks including log analysis, password age checks, vulnerability assessments, and quarterly audits.
  • Take ownership of problems by identifying and resolving update failures, escalating complex issues to the SDS support team when needed, and driving resolutions to completion.
  • Develop and maintain Bash scripts to automate patch deployment and system fixes, improving operational efficiency.
  • Maintain comprehensive technical documentation on software updates, patching procedures, and PCI compliance activities to support internal teams and audits.
  • Train team members and new hires on update processes, PCI compliance tasks, and troubleshooting methods to build team expertise.
  • Collaborate closely with the SDS Support Team to keep patching and PCI documentation up to date and provide effective customer support.
  • Raise and document product defects and enhancement requests based on update and compliance findings.
  • Own and report software update success metrics to key stakeholders, facilitating informed decision-making.

Instalation Specialist

NCR Voyix Corporation
01.2020 - 05.2023
  • Hardware / software support for several projects which includes installation of new
    equipment and post - install care period for Walmart stores (SCO FET project, POS refresh, PC
    and TC refresh, BossaNova etc.).
  • Software troubleshooting via remote connections (SSH or FitNet), applying and
    troubleshooting failed patches, checking / editing configuration files, reading log files, editing
    files (.xml, .mst), applying fixes and restarting services, working with registry and etc.
  • Network support for POS and NON POS equipment. Tracing MAC, changing interface
    configurations, cable testing, etc. (SSH via Putty)
  • Escalation management with Service Requests (SRs made in Oracle application) created during
    Self-Checkout installation and, if needed, during Post Install hyper care (SNOW / NEOS).
  • Assisted in establishing and carrying out organizational goals, policies and procedure to newly
    hired agents in RCC team.

Installation Associate

NCR Voyix Corporation
11.2017 - 12.2019
  • Point of contact and software / hardware support for several projects regarding installation and
    refresh of equipment at Walmart stores for technicians (SCO, POS Refresh, TC and PC Refresh,
    Zebra Printers Refresh...).
  • Support tasks over phone calls, e-mail or tickets and service requests from clients and field
    engineers. Remotely resolving issues with a remote resolution opportunity, dispatch or redirect
    to appropriate team (SNOW / NEOS).
  • Use tools to remotely access customer equipment (FitNet, SSH via Citrix) to perform support
    tasks, resolve issues, apply configuration.
  • Follow solutions outlined in the knowledge database; Verify resolution of problem with the
    customer and record information into the database.

Education

Master of Science - Mechanical Engineering

Faculty of Mechanical Engineering
Belgrade, Serbia
01-2017

Bachelor of Science - Mechanical Engineering

Faculty of Mechanical Engineering
Belgrade, Serbia
01-2013

Skills

  • Operating Systems: Linux & Windows support and maintenance
  • Software Deployment: Remote software update deployment; automated patch/update delivery (Linux & Windows)
  • Scripting & Automation: Bash scripting, Python (reading and understanding)
  • Virtualization Technologies
  • Compliance & Security: PCI-DSS compliance awareness, security scanning (eg, Rapid7)
  • Infrastructure Monitoring: Nagios, CheckMK
  • Web Servers & Databases: Apache, CouchDB
  • Storage & File Systems: Resilient and redundant file systems (ZFS, DRBD, btrfs, LVM, RAID, CEPH, clustering solutions)
  • Networking & Core Technologies: Routing, Switching, DNS, DHCP, Firewalls
  • Directory Services: Active Directory
  • Ticketing Systems: ServiceNow (SNOW), Zendesk, NEOS, Oracle
  • Team & Communication: Leadership, workload planning, task delegation, recruitment support, training, customer communication, conflict resolution
  • Soft Skills: Troubleshooting, problem-solving, technical documentation, collaboration, adaptability

Languages

English
Advanced (C1)
Serbian
Bilingual or Proficient (C2)

Timeline

Software Update and Compliance Engineer

NCR Voyix Corporation
05.2023 - Current

Instalation Specialist

NCR Voyix Corporation
01.2020 - 05.2023

Installation Associate

NCR Voyix Corporation
11.2017 - 12.2019

Master of Science - Mechanical Engineering

Faculty of Mechanical Engineering

Bachelor of Science - Mechanical Engineering

Faculty of Mechanical Engineering

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