Miroslava A. Flores
Laredo
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
2014
2014
years of post-secondary education
Work History
Internship
America Transportation
Laredo
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Utilized various software and tools to streamline processes and optimize performance.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Updated and maintained databases with current information.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
Customer Service Representative
Convergys
Laredo
- Assisted customers with inquiries and resolved concerns via phone and chat.
- Provided accurate product information to enhance customer satisfaction and retention.
- Documented customer interactions using CRM software for future reference.
- Handled customer complaints with empathy and professionalism to ensure positive experiences.
- Maintained up-to-date knowledge of company products and services to support customers effectively.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Conducted regular follow-up calls with customers after resolving their issues.
Teller
International Bank Of Commerce
- Learned more of customer service, sales and phone handling.
- Processed customer transactions efficiently and accurately.
- Promoted bank products and services to enhance customer experience.
- Collaborated with team members to ensure smooth branch operations.
- Managed cash drawer and balanced funds daily.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Explained account information to customers in detail as needed.
- Identified fraudulent activity or suspicious behavior immediately reported it to management.
- Maintained compliance with financial regulations and internal policies.
- Handled customer complaints professionally and resolved issues promptly.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
Manager
Planet Dental & Orthodontics
- Managed daily operations of dental and orthodontic services.
- Coordinated patient appointments and maintained schedules for providers.
- Supervised staff performance and ensured compliance with protocols.
- Trained new employees on office procedures and software systems.
- Facilitated communication between patients and healthcare professionals.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Created monthly reports for senior management summarizing operational performance metrics.
- Greeted patients warmly and ensured a positive first impression.
- Coordinated insurance verifications and explained coverage options to patients.
- Answered incoming calls, scheduled appointments, and confirmed patient visits.
- Verified patient's eligibility for benefits under various insurance plans.
- Ensured that all HIPAA regulations were followed while handling confidential patient information.
Detention Officer
Core Civic Cooperation
- Monitored inmate behavior to maintain safety and security within facilities.
- Documented incidents and wrote reports for management review.
- Escorted inmates from one area of the detention center to another safely and securely.
- Followed daily routine schedule and took head counts of all inmates in assigned cell block.
- Maintained records of incident reports and daily logs to document inmate activity.
- Enforced facility rules to ensure compliance among detainees.
- Collaborated with law enforcement and emergency responders during incidents.
- Conducted searches of cells for contraband items such as drugs, weapons or other prohibited materials.
Education
High School Diploma -
Harmony Science Academy
Laredo, TXSkills
- Microsoft Office
- Excell
- Fax
- Scanner
- Printer
- Telephone
- PC Desktop/ Laptop
- Customer service
- Database management
- Appointment scheduling
- Sales support
- Conflict resolution
- Team collaboration
- Effective communication
- Relationship building
- Administrative support
- Multitasking Abilities
- Computer skills
- Leadership
References
- Kenia Mayela Garcia, Business Owner, 4658 Mines Road, Laredo, TX, 78041, (956)726-1026
- Veronica Gonzalez, Accounting Manager, 4658 Mines Road, Laredo, TX, 78041, (956)726-1028
- Troy Bryant, VP Planet Dental Orthodontics, 1400 Guadalupe, Laredo, TX, 78046, (956)242-4247
- Darcie Torres, Area Manager, 1400 Guadalupe St., Laredo, TX, 78040, (956)617-0086
- Raul Salazar, Team Leader, 2451 Monarch Drive, Laredo, TX, 78045, (956)236-2907
- Adan Esquivel, Shift Supervisor, 9998 S. Highway 83, Laredo, TX, 78046, (956)729-4000
Timeline
Internship
America Transportation
Customer Service Representative
Convergys
Teller
International Bank Of Commerce
Manager
Planet Dental & Orthodontics
Detention Officer
Core Civic Cooperation
High School Diploma -
Harmony Science Academy