Mirra MacLaren

-Operations/HR

• Worked in matrix management environment with oversight of employee schedules, operations, sales, finance, human resources, safety and compliance.
• Devised processes to boost long-term business success and increase profit levels.
• Reviewed operations reports to understand numbers and trends.
• Successfully lead and managed multiple time sensitive projects.
• In charge of all recruiting using applicant tracking systems and hr protocols.
• Streamlined hr efficiencies, coordinated new hire orientations and provided onboarding and training for all new employees.
• Maintained payroll information by calculating, collecting and entering data.
• Developed systems to track and log work issues.
• Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
• Facilitated interdepartmental workflows and communications.
• Identified procedure or process changes required to improve performance and productivity.

-Inventory Management

• Addressed internal supply problems head-on and developed creative solutions to prevent delays and missed targets.
• Recorded adjustments, pallet audits and tracked discrepancies.
• Verified contents of inventory loads against Bills of Lading.
• Worked with store employees to develop engaging and aesthetically appealing merchandise displays that drove store traffic using planograms and creative knowledge.
• Conducted monthly/quarterly/annual inventory audits to ensure accuracy and manage shrink.
• Worked directly with Loss Prevention to implement procedures into store.
• Completed scheduled inventory counts and supply audits to track shrinkage and inform purchasing decisions.
• Reviewed and analyzed forecast data to determine and address inventory needs.

- Management

• Implemented strategies that drove results withing the local community. Small business strategies differ to corporate strategies.
• Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
• Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
• Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

-Operations

• Devised processes to boost long-term business success and increase profit levels.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Worked directly with owner to devise a social media presence, local outreach, creating and hosting events, and eCommerce.
• Partnered with vendors and suppliers to align with forecasted trends.
• Generated specific candidate pool for career opportunities through strategic placement of advertisements, evaluation of applicant credentials, and conducting initial interviews and pre-screening assessments.
• Oversaw full cycle recruiting for all employees.
• In charge of training and development of new employees.

-Administrative/Management

• Right hand to Store Manager and District Manager
• Assisted with all administrative duties such as taking conference calls, revising reports, screening applicants, keeping all systems organized and in place.
• Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
• Helped with planning schedules and delegating assignments to meet coverage and service demands.
• Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
• Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
• Maintained payroll information by calculating, collecting and entering data.
• Processed payrolls on regular basis for all staff.
• Verified timekeeping records and handled any discrepancies with employees.

-Sales Lead

• Coached employees in successful selling methods and encouraged cross-selling for additional products and services.
• Trained and developed new sales team associates in products, selling techniques and company procedures.
• Participated in inventory control and loss-prevention programs to reduce shortage.
• Prepared merchandise for sales floor by pricing or tagging.
• Mentored new team members on POS system operation, customer service strategies and sales goals.
• Responsible for opening and or closing the store.
• Engaged with customers to effectively build rapport and lasting relationships.
• Helped customers complete purchases, locate items and join reward programs.

-Visual Merchandising Manager

• Created interior displays to promote products in alignment with corporate sales objectives.
• Created look and feel of visual merchandising publications to better target specific audiences.
• Communicated visual merchandising information and standards via in-store training and regular meetings.
• Improved field teams' sales by coaching on merchandising techniques.
• Created visual marketing and styled window displays.
• Organized store merchandise racks by size, style and color.
• Completed stock orders and managed inventory levels.
• Developed merchandising strategy to efficiently move overstock.
• Enhanced overall store appearance by applying careful consideration to product and display locations.