Mirriam Cameron
Brooklyn,NY
Summary
Highly motivated professional demonstrates ability to develop and implement successful plans of action to address individual needs. Possesses strong problem-solving skills to reduce barriers. Committed to helping individuals and families.
Overview
17
17
years of professional experience
Work History
Service Assurance Agent
FedEx Express
08.2020 - Current
- Proficiently handled commercial customers' inquiries, demonstrating candent negotiation skills to collect delinquent balances both on inbound and outbound calls
- Multitasks between multiple tools and systems and applies information and knowledge to bring resolution to the customers' situations
- Accurately entered, updated, and maintained diverse data into databases and systems
- Conducted regular data quality checks, swiftly identifying and correcting errors for data integrity
- Precisely inputted vast amounts of information into databases with meticulous attention to detail
- Interacted with customers to determine their needs, made recommendations for add-on services and improved the bottom line
- Collaborated with cross-functional teams to gather and ensure completeness and accuracy of data
- Supported data analysis and report generation for informed decision-making processes
- Some knowledge of landlord tenant law, Shelter Plus Care voucher system, Section 8, and any other programs as deemed necessary
- Enhanced customer satisfaction by promptly addressing and resolving service issues.
- Streamlined communication channels for efficient information flow between departments, resulting in improved service delivery.
- Collaborated with team members to identify root causes of recurring problems, implementing measures to prevent future occurrences.
- Effectively managed high-stress situations by remaining calm and composed while working to resolve customer issues quickly.
Truck Control Agent
FedEX
04.2017 - 08.2020
- Tracks inbound and outbound trucks to ensure all are accounted for
- Provides trailer or route assignments in systems including arrivals/departures and delay codes when applicable
- Inputs information pertaining to offload progress and container assignments, audits, and les inbound and outbound paperwork, as required
- Performs yard checks for proper vehicle inventory and staging location(s).
- Monitors tdr's, as required, and ensures proper handling of specialty products
- Verified seals on inbound trucks, as required, and ensures that all
- Departing trucks with freight have seals that match bills of lading/tdr
- Notify appropriate personnel of any potential surface vehicles or delays
- Coordinates with appropriate personnel to satisfy line haul requirements
- Completes shift turnover as required, issues keys, enter timecards, vtr's and issues supplies to drivers where necessary
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Brokerage Custom Representative III
UPS
03.2019 - 07.2020
- Entered and maintained data, ensuring accuracy and completeness of records
- Veriedservice provider invoices, prepared requests for payment, and facilitated communication with IOM NY accounting
- Collaborated with project managers and product teams to maintain and enhance the quality of native language content
- Prepared and forwarded freight to designated locations, with interface with international and domestic carriers, overseas oces, and importers
- Coordinated freight delivery and resolved nance and accounting reconciliation exchange issues
- Filed entries to customs via GBS-CM and scanned entries into SDIS system
- Reviewed and assessed documents for accuracy and veried country of origin/export, IOR, terms of sale, and value to ensure compliance with federal regulations
- Followed up on documentation discrepancies, troubleshooting and communicating effectively with customers and foreign origins
- Safeguarded data integrity and condentiality by adhering to established protocols and security measures
- Supported procurement activities, conducted inventories, ordered supplies, and handled equipment requests
- Assisted in ight management by aiding with arrivals, connections, and hotel support for individuals in transit, ensuring their needs were met.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
Customer Service & Data Entry
TNT USA INC
05.2013 - 04.2017
- Verify compliance with regulatory and legal requirements for export processes
- Negotiate and arrange delivery of goods for international air destinations
- Verify data integrity by comparing entries with source documents and updated information regularly
- Reduced errors in data entry through diligent attention to detail and routine quality checks.
- Provide excellent customer service to address concerns and develop solutions
- Reviews new lings to ensure compliance with minimum ling requirements and organizational policies and accurately inputs lings into case management system
- Provided end-to-end support to customers and communities, ensuring a positive experience aligned with the Company's service delivery strategy
- Confidently handled diverse customer inquiries encompassing billing, technical troubleshooting, sales opportunities, and proactive addressing of customer needs
- Demonstrated a favorable image of the organization through effective use of soft skills, problem-solving abilities, and professional communications across various platforms such as SMS, eChat, email, and phone
- Utilized strong computer navigation and typing skills to navigate systems and provide accurate information to customers
- Collaborated with team members to streamline processes and enhance the overall customer experience
- Provided routine clerical support for functional groups, maintaining accurate records and les following established procedures
- Prepared periodic reports on accounts receivable and past due status, resolving customer queries and problems effectively
- Provided routine clerical support for functional groups, maintaining accurate records and les following established procedures.
Home Health Aide
Village Care Plus
02.2007 - 05.2010
- Monitored client's well-being, safety, and comfort in accordance with physician direction
- Assessed vital signs and medications and reported any health or behavioral changes
- Provided mental and emotional support to promote overall well-being
- Planned and prepared meals according to established nutritional plans
- Assisted with activities of daily living, including dressing, grooming, and feeding
- Documented progress and answered questions related to health system coordination and patient rights.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Administered medications as prescribed, ensuring proper dosage and timely administration for optimal health outcomes.
Education
Master of in Public Healthcare Administration - Public Health Administration
Ashford University
San Diego, CA01.2020
Bachelor Degree of Science - Biology
Medgar Ever College
Brooklyn, NY06.2013
High School Diploma -
Thomas Jefferson Hischool
Brooklyn, NY08.2005
Skills
- Excellent communication Skill
- Computer proficiency
- Strong management and Organization Skill
- Comfortable working in a fast-paced environment
- Customer Service Experience
- Escalation Management
- Attention to detail
- Incident Management
- Adaptability and flexibility
- Data analysis
- Service level agreement understanding
- Interpersonal skills
Timeline
Service Assurance Agent
FedEx Express
08.2020 - Current
Brokerage Custom Representative III
UPS
03.2019 - 07.2020
Truck Control Agent
FedEX
04.2017 - 08.2020
Customer Service & Data Entry
TNT USA INC
05.2013 - 04.2017
Home Health Aide
Village Care Plus
02.2007 - 05.2010
Master of in Public Healthcare Administration - Public Health Administration
Ashford University
Bachelor Degree of Science - Biology
Medgar Ever College
High School Diploma -
Thomas Jefferson Hischool