Mirriana Griffiths
Georgetown,TX
Summary
Dedicated to offering exceptional assistance to team members and clients. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Positive and upbeat with strong relationship-building abilities and I can be relied upon to help my team achieve its goals.
Overview
7
7
years of professional experience
Work History
Client Service Representative
Cypress Creek Pet Care
Cedar Park, TX
03.2024 - Current
- Provided customer service support to clients in a timely and efficient manner.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
- Schedule patient appointments.
- Provide information about our products and services.
- Troubleshoot and resolve client issues and concerns.
- Document and update customer records based on interactions.
- Developed strong relationships with customers through friendly interactions and problem-solving abilities.
- Develop and maintain a knowledge base of our evolving services and products.
- Answering multiple phone lines.
- Greeting and assisting clients and their pets.
- Educate clients.
- Daily routine cleaning.
- Created detailed notes in customer profiles to keep track of conversations and requests.
- Previous experience in customer service, sales, or other related fields.
- Ability to build rapport with clients.
- Ability to prioritize and multitask.
- Positive and professional demeanor.
- Team player.
- Excellent written and verbal communication skills.
Receptionist/Kennel Technician
Mercy Veterinary Hospital & Pet Resort
Leander, TX
06.2023 - 11.2023
- Greeted visitors warmly and ensured they had a positive experience.
- Handled cash and credit card payments with accuracy.
- Answered phones professionally in accordance with organizational protocols.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Increased customer retention rates through exceptional communication skills and problem-solving abilities
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Answered phone calls promptly and directed incoming calls to correct personnel
- Responded to inquiries from callers seeking information
Playtime Coordinator/Resort Associate
Pet Paradise Resort
Cedar Park, TX
01.2023 - 06.2023
- Interact with and monitor dogs in play areas (play-yard and pool) using appropriate toys and tools to ensure a safe level of play
- Minimizing stress levels of all dogs in the playgroup, monitoring for aggressive or unusual behaviors
- Control levels of play by following dog management and control procedures and instructions
- Supports team with additional cleaning and play-yard maintenance duties
- Use proper dog handling techniques
- Report any unusual behaviors, injuries, or critical information to management and veterinary services if applicable.
- Supervise and interact with pets both inside the resort and outside in the play yards
- Following directions on feeding times, amounts, and types of food
- Maintaining cleanliness of suites and dog runs by disinfecting, washing floors, scrubbing walls and removing animal waste
- Keeping dogs secure and maintaining a high standard of pet safety by following and adhering to the training policies
Operations Specialist
At Home
Cedar Park, TX
10.2022 - 12.2022
- Our regular Full Time and Part Time Team Members perform a variety of tasks as directed by leadership, assists in other areas of the warehouse as needed and follows proper safety and security procedures
- Provides customers a positive shopping experience
- Performs cashier duties accurately while processing all transactions per policy
- Maintains 5S standards (Sort, Straighten, Systematic cleanup, Standardize and Sustain) in receiving
- Unload, process, and stock freight to correct location, following merchandising guidelines
- Perform store recovery tasks and housekeeping (inside and out) as required during stocking efforts
- Operates all equipment in a safe manner per directed procedures
- Ensures a safe working and shopping environment while minimizing shrink and damages
- Executes company directives, policies and procedures timely, accurately, and thoroughly
- Communicates clearly with customers, team and leadership.
Delivery Station Warehouse Associate
Amazon
San Marcos, TX
10.2021 - 08.2022
- Receive and prepare inventory for delivery
- Use technology like smartphones and handheld devices to sort, scan, and prepare orders
- View prompts on screens and follow direction for some tasks
- Build, wrap, sort, and transport pallets and packages
- Receive truck deliveries
- Lift up to 49 pounds
- Stand, walk, push, pull, squat, bend, and reach during shifts
- Use carts, dollies, hand trucks, and other gear to move items around
- Go up and down stairs (where applicable)
- Work at a height of up to 40 feet on a mezzanine (where applicable).
Merchandise Associate
HomeGoods
Bee Cave, TX
02.2021 - 07.2021
- Role models established customer experience practices with internal and external customers
- Supports and embodies a positive store culture through honesty, integrity, and respect
- Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
- Promotes credit and loyalty programs during customer interactions
- Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
- Accurately processes and prepares merchandise for the sales floor following company procedures and standards
- Initiates and participates in store recovery as needed throughout the day
- Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
- Provides and accepts ongoing recognition and constructive feedback
- Adheres to all labor laws, policies, and procedures
- Supports and participates in store shrink reduction goals and programs
- Participates in safety awareness and maintenance of a risk-free environment
- Performs other duties as assigned.
Guest Advocate
Target
Austin, TX
10.2019 - 12.2020
- Create a welcoming experience by authentically greeting every guest every time
- Make a connection with guests by engaging in friendly and genuine conversation throughout each transaction; asking open ended questions about the guest’s shopping experience and using those questions to assess, understand, and determine how to tailor your approach
- Welcome guests into self-checkout and provide assistance as needed
- Scan and bag all guest items efficiently, neatly, and in compliance with food safety standards and company best practices
- Work efficiently to minimize guest wait time while maintaining guest service and accuracy
- Speak to the benefits of the REDcard with every guest and assist them through the application process
- Understand and show guests how to use Wallet and the other features and offerings within the Target App
- Be familiar with all fulfillment services, and know how to direct the guest to enroll, activate, and use them
- Attempt every return and follow register prompts, be empowered to make it right for the guest while following Targets policies and procedures
- Make it right for the guest by de-escalating any negative situations and recover the guest shopping experience while following Target’s policies and procedures
- Deliver easy and seamless service to all Order Pick Up, Drive Up, Registry, and Photo guests
- Maintain a clean, clutter free work area (including gathering abandoned items, baskets, and hangers)
- Say thank you after every guest interaction and be sure every guest leaves satisfied with their shopping experience.
Shift Leader
Silky’s Frozen Custard
Creve Coeur, MO
04.2018 - 07.2019
- Opened and closed the store, which included counting cash drawers and making bank deposits
- Helped customers select products that best fit their personal needs
- Maintained visually appealing and effective displays for the entire store
- Educated customers on products Silky’s Frozen Custard offers
- Offered exceptional customer service to differentiate and promote the company brand
- Kept the store clean and maintained neat, orderly product displays
- Communicated merchandize needs and issues to appropriate supervisors in a timely manner
- Balanced the needs of multiple customers simultaneously in a fast-paced environment
- Processed all sales transactions accurately and in a timely manner.
Education
Diploma -
Vandegrift High School
05.2020
Skills
- Work Planning & Prioritization
- Customer Service
- Time Management
- Office Management/Administration
- Administrative Management
- Customer & Client Relations
- Prescription order management
- Payment Processing
- System Documentation
- Client & Customer Support
- Client profile building
Timeline
Client Service Representative
Cypress Creek Pet Care
03.2024 - Current
Receptionist/Kennel Technician
Mercy Veterinary Hospital & Pet Resort
06.2023 - 11.2023
Playtime Coordinator/Resort Associate
Pet Paradise Resort
01.2023 - 06.2023
Operations Specialist
At Home
10.2022 - 12.2022
Delivery Station Warehouse Associate
Amazon
10.2021 - 08.2022
Merchandise Associate
HomeGoods
02.2021 - 07.2021
Guest Advocate
Target
10.2019 - 12.2020
Shift Leader
Silky’s Frozen Custard
04.2018 - 07.2019
Diploma -
Vandegrift High School
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