Mirrissa Laxdal
Appleton
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
11
11
years of professional experience
Work History
Teacher
Ymca Of The Fox Cities
02.2021 - 05.2024
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Created and developed lesson plans to meet students' academic needs.
Customer Service Representative
Community First Credit Union
06.2013 - 04.2016
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Improved customer satisfaction by providing personalized banking solutions and exceptional service.
- Promoted financial products by maintaining excellent service offering knowledge.
Education
Bachelor of Social Work - Social Work
Walden University
Minneapolis, MN03-2026
Associates of Social Work - Social Work
Eastern Gateway Community College
Steubenville, OH05-2023
High School Diploma -
Penn Foster
Pennsylvania05-2008
Skills
- Critical thinking
- Positive role model and mentor
- Conflict resolution
- Group and individual instruction
- Verbal and written communication
- Customer service
- Client relationship management
- Fraud prevention
- Attention to detail
- Rapport building
Timeline
Teacher
Ymca Of The Fox Cities
02.2021 - 05.2024
Customer Service Representative
Community First Credit Union
06.2013 - 04.2016
Bachelor of Social Work - Social Work
Walden University
Associates of Social Work - Social Work
Eastern Gateway Community College
High School Diploma -
Penn Foster
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