Mirsad Bektesevic
Queens,NY
Summary
Dedicated, experienced, reliable concierge with strong professional background and excellent references. Offers quality residential concierge services and proactively anticipates individual resident needs to personalize delivery. Projects approachable and professional image in appearance and demeanor and promotes advanced knowledge of building codes and deescalation procedures.
Overview
8
8
years of professional experience
Work History
Concierge
Kushner Companies
03.2020 - Current
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality building experiences.
- Monitored and controlled building access and remained vigilant of non-residents' purpose for being on property.
- Answered lobby phone calls using standard professional greeting and assisted callers with directions or instructions for building.
- Assisted with package deliveries by logging receipt of packages delivered and notifying residents for pickup.
Concierge
Toren Condominiums
01.2016 - 03.2020
- Familiar with using building link system
- Assisted and advised residents regarding usage and benefits of building services
- Coordinate often complex requests and build positive relationships with residents and neighboring businesses
- Addressed resident concerns and issues in accordance with the company's customer service standards
- Resolved problems and complaints that residents may have
- Received, stored and disbursed residents' packages
- Maintained required records/logs and delivered packages to the appropriate residence
Education
Diploma -
William Cullen Bryant High School
New York, NYBachelor's of Science - criminal Justice
John Jay College of Criminal Justice
New York, NYSkills
- Always looking to successfully complete various tasks
- Knowledge in variety of computer programs and applications
- Capable of handling multiple projects simultaneously
- Strong sense of ethics
- Honest and hard working
Timeline
Concierge
Kushner Companies
03.2020 - Current
Concierge
Toren Condominiums
01.2016 - 03.2020
Diploma -
William Cullen Bryant High School
Bachelor's of Science - criminal Justice
John Jay College of Criminal Justice
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