Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Mirsad Deljanin

Sunnyside

Summary

Hardworking employee enthusiastic about learning business field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

2
2
years of professional experience

Work History

Finance Assistant

PARAGON ACURA
09.2023 - Current
  • Took on a business department for the store which had no finance managers just assistants due to A2Z platform worked hand in hand with Finance director,General manager,Sales manager and Salespeople to ensure a fast and correct process.
  • Very understanding and learned the ropes of the sales process and finance process all at once, took on the role of being able to help sales managers structuring deals and ensuring deals were maximized, helped sales people with their pitches to customers and any questions they may have.
  • Efficient in submitting credit applications to banks, structuring deals in CDK platform, and contracting deals for sales people to sign out their customers and finalize contracts.
  • Worked hand in hand with executive finance director on running a smooth department for our sales people who were on a A2Z platform.
  • Great understanding on funding deals and making sure there were no suspensions or returned contracts, being compliant with the banks and providing correct stipulations if needed.
  • Focused big on compliance, And that correct documentation were provided from salesperson and customer to ensure deal is good to be signed out.
  • Developed strong relationships with banks, credit unions, and other lending institutions to secure the best financing options for customers.
  • Ensured compliance with federal regulations and company policies regarding automotive financing transactions.
  • Conducted regular reviews of customer credit applications to maintain accuracy and integrity in the approval process.


  • Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
  • Improved overall department efficiency by implementing streamlined procedures simplifying documentation requirements reducing unnecessary delays.

Service Advisor

Paragon Honda
08.2022 - 06.2023
  • Had the opportunity of operating a shop of two service advisors me and another colleague, with multiple technicians and porters which was called a RedCap service center.
  • RedCap service center was a system used by paragon which allowed customers to have a pick up and drop off service from their home or wherever their location was and we would then call up the customer and hear their concerns and what services were needed to be done.
  • Worked hand in hand with technicians to determine issues on vehicles and what add on services would be beneficial to the customers vehicle, would then send a link to the customer with those optional services and gave them a brief call to go over what is needed and from there proceed with the work or wrap up what was done and send back the vehicle via our redcap service.
  • This service drive saw around 55-70 customers weekly between two advisors and had an average monthly gross around 150,000
  • Went back and forth between our RedCap service center and our main service center to help with advising customers.
  • Extremely well organized with repair orders and reaching back out to customers with certain concerns and questions, made great relations with customers.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Developed estimates by costing materials, supplies and labor.
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Documented problems and corrective actions to maintain records.
  • Handled customer issues with confidence, using communication to provide effective resolution.
  • Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

No Degree - Business Administration And Management

Queensborough Community College of The City University of New York
Oakland Gardens, NY

High School Diploma -

High School Of Applied Communications
Long Island City, NY
06.2020

Skills

  • Issue and Complaint Resolution
  • Listening Skills
  • Upbeat and Positive Personality
  • Responding to Difficult Customers
  • Multitasking and Organization
  • Service Recommendations
  • Building Customer Trust and Loyalty
  • Customer Service
  • Calm and Professional Under Pressure
  • Upselling Products and Services
  • Efficient and Detail-Oriented
  • Excellent Communication
  • Handling Customer Complaints

Additional Information

Reference's-

Murat Deljanin- Director of variable ops, Paragon Motors

917-418-1514

William Liang- Executive finance director, Paragon Motors

917-578-8678

Anthony Petito- Service director, Paragon Honda

646-250-3116

Languages

Serbian
Full Professional

Timeline

Finance Assistant

PARAGON ACURA
09.2023 - Current

Service Advisor

Paragon Honda
08.2022 - 06.2023

No Degree - Business Administration And Management

Queensborough Community College of The City University of New York

High School Diploma -

High School Of Applied Communications

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Mirsad Deljanin