Mirta Lechuga
Greeley,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
2
2
Certification
Work History
Pharmacy Technician
Pharmacy at St Michaels
Greeley
04.2021 - Current
- Assisted with customer requests and answered questions to improve satisfaction.
- Maintained updated knowledge through continuing education and advanced training.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Maintained schedule of assignments to meet deadlines.
- Trained new technicians on duties and safety procedures.
- Followed specified SOPs for each product type filled.
- Ensured that all packaging materials were correctly labeled according to regulations.
- Ordered supplies such as vials, medications, compounding ingredients or packaging materials when inventory was low.
- High understanding and importance of HIPPA regulations.
- Prioritized and organized tasks to efficiently accomplish goals for compounding medications.
- Provided interpretation services in Spanish for patients.
- Dispensed medications and treatments as prescribed by a veterinarian or instructed by owners.
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Prepared medications for dispensing by counting, pouring, labeling, and verifying doses.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Kept accurate records of controlled substances received and dispensed in accordance with DEA regulations.
- Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Medical Assistant/Pharmacy Technician
Front Range Dermatology Associates
Greeley
08.2017 - 04.2021
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Provided assistance to medical staff in performing minor surgical procedures.
- Prepared laboratory specimens for analysis and organized lab results for review by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Organized patient charts before each day's clinic sessions began.
- Assisted with pre-operative preparation of patients including providing instruction about post-operative care plans.
- Ensured that all instruments used during exams were cleaned properly after each use according to established protocols.
- Kept examination rooms clean, stocked with necessary supplies and prepared for incoming patients.
- Filed insurance claims forms in accordance with applicable regulations.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Scheduled appointments for patients via phone and in person.
- Reviewed prior authorization requests to ensure accuracy and completeness of required information.
- Verified patient insurance coverage, including eligibility, benefits and authorizations for medical services.
- Provided guidance to providers regarding the prior authorization process.
- Coordinated with other departments to obtain additional information needed for prior authorization.
- Responded promptly to inquiries from providers, patients and payers regarding status of prior authorization requests.
- Processed appeals in a timely manner as per policy guidelines.
- Maintained accurate records of all authorization activities in the database system.
- Assisted with developing policies and procedures related to prior authorizations.
- Translated Spanish documents into English while maintaining the original meaning of the text.
- Provided interpretation services for patients in Spanish.
- Performed wound care including dressing changes, debridement of necrotic tissue, irrigation, and suture and staple removal.
Pharmacy Technician/Medical Assistant
Northern Colorado Pain Management
Greeley
08.2016 - 08.2017
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Administered injections, medications and treatments as directed by the physician.
- Maintained accurate medical records through filing, charting, transcription and data entry into electronic health record system.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Inspected equipment to ensure proper working order prior to use on patients.
- Organized patient charts before each day's clinic sessions began.
- Collected blood samples in a safe and sanitary manner according to established procedures.
- Prepared paperwork for laboratory orders, including appropriate coding.
- Monitored patient recovery progress and provided emotional support to patients and family members.
- Assisted in preparing patients for discharge by providing education about follow-up care instructions.
Optometric Technician
Adventure Dental, Vision & Orthodontics
Greeley
04.2015 - 08.2016
- Performed patient screenings, including visual acuity tests and intraocular pressure measurements.
- Provided instruction on contact lens insertion and removal techniques and answered questions regarding contact lens hygiene practices.
- Maintained inventory of all medical supplies in the clinic.
- Documented patient histories, test results and treatment plans in electronic health records system.
- Ensured that all equipment was properly calibrated and maintained according to manufacturer guidelines.
- Ordered lenses for eyeglasses when necessary from vendors or laboratories.
- Educated patients about eye diseases, their diagnosis and treatment options available to them.
- Instructed patients on proper use of prescribed medications related to ocular care.
- Monitored patient progress during follow-up visits and reported any changes to the physician immediately.
- Scheduled appointments for patients using an electronic scheduling system.
- Performed administrative tasks such as filing insurance forms and collecting payments from patients.
- Answered phones calls promptly and responded appropriately to inquiries from patients or staff members.
- Utilized specialized computer software programs for recording data entry into the Electronic Health Records system accurately.
- Prepared patients and administered basic eye exam tests.
- Cleaned and performed minor maintenance on examination equipment and glasses.
- Translated Spanish documents into English while maintaining the original meaning of the text.
- Provided interpretation services for Patients in Spanish
Medical Receptionist
Welch Eye Center
Greeley
01.2013 - 04.2015
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Scheduled patient appointments, verifying accuracy of appointment times with providers.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Translated Spanish documents into English while maintaining the original meaning of the text.
- Provided interpretation services for patients in Spanish
- Performed data entry tasks related to billing and collections procedures.
- Checked patients in and out for appointments and collected co-payments.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Called patients to confirm scheduled appointments and obtain additional details.
- Entered insurance, demographics and health history into patient database.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Protected patients by observing strict HIPAA guidelines.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
Sales Representative
Cricket Wireless
Greeley
03.2011 - 01.2013
- Provided technical support for customers using the company's products or services.
- Reviewed monthly performance against targets set by management team.
- Answered inquiries from prospective customers regarding features of products and services offered.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Presented products and services to prospective and existing customers to meet client needs.
- Identified customer needs to deliver relevant product solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Set up and activated customer accounts.
- Consulted with customers to resolve service and billing issues.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Cashier/Customer Service
Burger King
Greeley
08.2007 - 03.2011
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Greeted customers and took their orders in a friendly and efficient manner.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
- Operated cash register to process customer payments accurately and efficiently.
- Prepared food items such as hamburgers, fries, sandwiches, salads. according to restaurant standards.
- Ensured that all food products were prepared fresh daily and stored properly.
- Maintained cleanliness of work area by sweeping floors, washing dishes, utensils, wiping counters and tables, cleaning windows, mirrors, mopping floors.
- Restocked supplies such as napkins, condiments for the convenience of customers.
- Followed health department regulations regarding food storage temperatures and sanitation guidelines.
- Collaborated with other team members to ensure timely completion of tasks.
Education
Associate's degree - Pharmacy
IBMC College
Greeley, CO05.2016
CNA - CNA
Aims Community College
01.2015
High school diploma -
Greeley West High School
05.2009
Skills
- Patient care
- Medication administration
- Medical terminology
- Pharmacy technician experience
- HIPAA
- Compounding medications
- Customer service
- Spanish
- Insurance verification
- Medical scheduling
- Medical assistant
Certification
- Pharmacy Technician License
- CNA
- Pharmacy Technician Certification
Languages
- English, Fluent
- Spanish, Fluent
Languages
English
Professional
Spanish
Professional
References
References available upon request.
Timeline
Pharmacy Technician
Pharmacy at St Michaels
04.2021 - Current
Medical Assistant/Pharmacy Technician
Front Range Dermatology Associates
08.2017 - 04.2021
Pharmacy Technician/Medical Assistant
Northern Colorado Pain Management
08.2016 - 08.2017
Optometric Technician
Adventure Dental, Vision & Orthodontics
04.2015 - 08.2016
Medical Receptionist
Welch Eye Center
01.2013 - 04.2015
Sales Representative
Cricket Wireless
03.2011 - 01.2013
Cashier/Customer Service
Burger King
08.2007 - 03.2011
Associate's degree - Pharmacy
IBMC College
CNA - CNA
Aims Community College
High school diploma -
Greeley West High School