Mirta Aguilar
Houston,TX
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Bringing detail-oriented and decisive nature with sound judgment, good multitasking abilities and self-motivated nature. Comfortable working alone or with teams to accomplish on-time and accurate clerical tasks.
Overview
6
6
years of professional experience
Work History
Administrative Assistant/ Life Skill Scheduler
The HAY Center
Houston, TX
09.2022 - Current
- Ensured proper tracking of important information including company data, customer appointments, and meetings.
- Capable of working independently and adjusting to different situations.
- Act as the point of contact for internal and external clients
- Proficiently managed project planning and scheduling tasks while adeptly handling incoming telephone calls, ensuring seamless call forwarding/transferring along with accurate message taking.
- Scheduled and facilitated Life Skill Classes for youth, consistently surpassing the annual goal of 370 completions.
- Effectively facilitated ongoing contact with caseworkers and caregivers through regular phone and email correspondence
- Contributed to the coordination and execution of diverse activities and events
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
Administrative/Legal Assistant
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Linebarger</span> <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Goggan</span> Blair & Sampson
Houston, TX
01.2018 - 01.2021
- File lawsuits using Oracle Web Center
- Skilled in using the Oracle systems
- Providing support for the lawyers and consultants in preparing, revising, and finalizing legal documents, Taking over work duties of staff when absent
- Accurately review, proofread, and assist with any documents, reports, and other Items ensuring accuracy and completeness
- Effectively communicating with and providing back up support to all administrative staff, as needed
- Manage communication and correspondence (phone, voicemail, email) responding When needed; bringing action items forward to approach an individual's attention
- Managed physical and digital files, monitored spreadsheets and updated reports to coordinate project materials
- Prepared and prioritized calendars and correspondence
Member Services Representative
Houston Association of Realtors
Houston, TX
08.2021 - 06.2022
- Engaged customers with proactive strategies to understand needs and develop successful solutions
- Process all incoming fax and email
- Open new accounts and set-up new accounts and services
- Responds to member inquiries over the phone, email and chat sessions by providing necessary information, direction and paperwork
- Is in charge of the organization and quality of Reception
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service
- Assisted customer relationship management by addressing service requests and assisting front-end cashier and bagger clerk
- Fostered relationships with product support staff, technical personnel, sales leaders, finance team and executives to transform and strengthen business processes
- Collected payments and updated accounts to reflect new balances
Education
GRADUATE -
J. FRANK DOBIE HIGH SCHOOL
01.2016
Skills
- Excellent Writing and Presentation Skills, Customer Service
- Interpersonal communication, Strong Organizational skills
- Microsoft Office (Excel, PowerPoint, Word) Other Software's: Oracle, Noble Composer, TLO, Salesforce, EVOLV
- Ten-Key, Data Entry, Typing Skills 40 WPM
- Store maintenance
- Technologically savvy
- Customer Service
- Client Education
- Call Documentation
- De-Escalation Techniques
- Administrative and Office Support
Languages
- Lingual – Spanish and English
- Mirta Aguilar
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Administrative Assistant/ Life Skill Scheduler
The HAY Center
09.2022 - Current
Member Services Representative
Houston Association of Realtors
08.2021 - 06.2022
Administrative/Legal Assistant
<span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Linebarger</span> <span style="border-bottom: 2px dashed #cf4343; padding-bottom: 1.2px;">Goggan</span> Blair & Sampson
01.2018 - 01.2021
GRADUATE -
J. FRANK DOBIE HIGH SCHOOL