Mirtala Gutierrez
Fresno,TX
Summary
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
1
1
Certification
Work History
HIM Supervisor
Harris Health System - Ben Taub General Hospital
09.2023 - 09.2024
- Assisted team in daily operations, ensuring efficient workflow and adherence to safety protocols.
- Participated in training sessions to enhance skills in operational procedures and best practices.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions, managed approximately 30 incoming calls, emails and faxes per day.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Engaged in team meetings, sharing ideas for improvements and fostering a collaborative environment.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
- Improved customer satisfaction with prompt and courteous resolution of inquiries and complaints.
Birth Certificate Clerk
Harris Health System - Ben Taub General Hospital
03.2007 - 09.2023
- Processed birth certificate requests efficiently, ensuring compliance with legal standards and hospital policies.
- Managed to schedule 25 appointments per day for returning parents for the completion of child's registration
- Assisted with typing, data entry, and answering incoming calls as required.
- Managed electronic records system to maintain accurate and up-to-date patient documentation.
- Collaborated with healthcare providers to verify patient information for timely certificate issuance.
- Maintained strict confidentiality protocols, ensuring sensitive personal information was protected at all times during the document handling process.
- Kept thorough records of processed applications, enabling swift retrieval of information when needed for amendments or corrections.
- Ensured compliance with state regulations regarding birth registration, maintaining up-to-date knowledge of relevant policies and procedures.
- Contributed to annual audits of registered births within jurisdiction, confirming data integrity as part of statewide statistics reporting initiatives.
- Expedited the processing of urgent requests by prioritizing tasks and effectively allocating resources to meet tight deadlines.
- Followed established policies and procedures to maintain compliance with regulations.
- Responded to requests for information from public, other municipalities or state and federal legislative offices, managed a high volume of phone calls, emails and faxes.
- Provided training to new records clerks to improve knowledge and skills.
- Updated records with new information.
Education
Some College (No Degree) - HEALTH INFORMTION MANAGEMENT
Penn Foster Career School
Scranton, PA08-1993
High School Diploma -
CLEMENTS HIGH SCHOOL
Sugar Land, TX08.1993
Skills
- Training and mentoring
- Task delegation
- Customer relationship management
- Operational efficiency
- Document verification
- Organizational growth
- Appointment scheduling
- Clerical skills
- Attention to detail
- Time management
- Teamwork orientation
- Phone answering
Certification
HEALT INFORAMTION MANAGEMENT
Languages
Spanish
Native or Bilingual
Timeline
HIM Supervisor
Harris Health System - Ben Taub General Hospital
09.2023 - 09.2024
Birth Certificate Clerk
Harris Health System - Ben Taub General Hospital
03.2007 - 09.2023
Some College (No Degree) - HEALTH INFORMTION MANAGEMENT
Penn Foster Career School
High School Diploma -
CLEMENTS HIGH SCHOOL
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