Mirtha Irasema De La Rosa
M&G Primary Care
Edinburg,TX
2
Languages
10
years of professional experience
Compassionate Caregiver experienced in enhancing patient satisfaction through effective communication and personalized care. Delivered organized and efficient support while managing daily living activities and monitoring vital signs. Committed to improving patient experiences and ensuring safety through strong teamwork and problem-solving abilities.
Work History
Provider
1 Year 2 Months- Provided personalized care and support to clients in home settings.
- Assisted with daily living activities, ensuring client comfort and safety.
- Monitored vital signs and reported changes to healthcare professionals.
- Implemented efficient scheduling for appointments and care visits.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
- Maintained a clean and safe environment for patients by adhering to infection control policies and performing routine housekeeping tasks as needed.
Provider
3 Years 8 Months- Demonstrated self-motivation by completing tasks independently and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
Customer Service Representative
3 Months- Resolved customer inquiries by utilizing company systems to provide accurate information and support.
- Resolved customer inquiries regarding healthcare services and benefits efficiently.
- Educated patients on coverage options and claims processes to enhance understanding.
- Streamlined communication between departments to improve patient experience and satisfaction.
- Analyzed customer feedback to identify trends and implement service improvements.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Sales Associate
5 Years 1 Month- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Operated POS systems, ensuring accurate transactions and managing cash registers effectively.
- Conducted regular stock checks and replenished shelves to ensure optimal inventory levels.
- Maintained store inventory levels, conducting regular stock checks and replenishing shelves as needed.
- Built relationships with customers to encourage repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
Education
High School Diploma
No Degree - Medical Assistant
Skills
Positive demeanor
Problem-solving
Organization and time management
Analytical thinking
Patient assessment
Teamwork and collaboration
Time management
Friendly
positive attitude
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Provider
Hulmide Health Care
06.2025 - CurrentRead More
Customer Service Representative
Teleperformance USA
06.2023 - 09.2023Read More
Provider
M&G Primary Care
12.2022 - CurrentRead More
Sales Associate
Stripes Convenience Store
03.2016 - 04.2021Read More
Southern Careers Institute
No Degree from Medical Assistant
Read More
Edinburg North High School
High School Diploma
Read More