Mirthalice Colón
WI
Summary
Over ten years of experience in the area of financial and customer service. Great interpersonal skills and a conscientious team player who enjoys assisting customers at every level of contact. Understands the importance of establishing long-lasting relationships with customers.
Overview
17
17
years of professional experience
Work History
Lease and Contract Specialist/Administrative Assistant
Housing Authority of the City of Milwaukee
10.2021 - Current
- Maintained digital and paper and contractual files, ensuring compliance with regulatory mandates and company policies.
- Executes rental contracts and/or leases, including: conducting research related to rental rates; preparing rent increases; negotiating rent amounts with property agents; obtaining proper signatures for contracts or leases; monitoring contracts and leases to ensure compliance with laws and regulations; approving or denying requests to add individuals to an existing lease; processing requests for lease approval; and performing related tasks.
- Reviews applicant eligibility for housing programs; recommends approval or denial of applications for housing services.
- Scheduling inspections
- Providing assistance to applicants, staff, and others, including: explaining program eligibility requirements to tenants and property owners; assisting individuals in resolving program application issues; providing guidance to staff in performing program tasks; assisting property owners in interpreting rental contracts; and/or providing information related to program rules and regulations.
- Prepares program rejection letters and rejection hearing files in accordance with policies and procedures.
- Provided exceptional customer service to diverse clientele even in high-stress environments.
- Performs other duties of a similar nature or level
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Office Assistant Administrator
Tooth Town Dentistry for Kids
10.2019 - 11.2020
- Responsible for checking in patients at the front desk, verifying demographics and obtaining insurance information
- Responsible for explaining to patients/guardians in detail with any questions regarding insurance, and dental treatment plan
- Prepared financial statements and presented plan options to patients
- Entered new patients and updated information for existing patient databases
- Organized, maintained files and filing system for new and existing patients as well as insurance companies
- Checked daily schedules for accuracy and posted it in all treatment rooms
- Accurately filed patients information in accordance with HIPAA
- Answered and responded to telephone calls with professionalism, managed recall and inactive patient system
- Scheduled and confirmed patients appointments according to protocol
- Assisted doctor with translation of patient questions for Spanish speaking
- Responsible for preparing and discharging patients with corresponding documents
- Collected, reviewed, and submitted timesheets to human resources for bi-weekly payroll
- Compute and proofread both patient applications
- Composed monthly report consisting of number of patients seen per site and procedures performed
- Maintained dental record and insurance filing system in accordance with HIPAA
- Worked with many insurance companies to ensure active patient benefits, coverage and copay
- Entered dental insurance claims via Dentalxchange and manually via insurance portal
- Responded to customer's email/text requests for new or open newly scheduled appointments
- Responsible to collect copayments and deductible, entering daily clinic charges
- Prepared referrals to insurance via their portal or via fax
- Responsible for obtaining authorizations, verify patient eligibility and assist patients with follow-up orders given by the doctor
- Arrange patients charts and radiographs for the next day's appointments
- Verified insurance eligibility and benefits daily
- Responsible for calling insurance about claims that were not paid correctly
- Responsible for submitting appeals on denied authorization and/or claims for services rendered
- Performed bookkeeping duties, such as payments and collections, preparing and sending financial statements and bills, and keeping financial records in accordance with HIPAA
- Assisted with walking patients back to their exam room
- Helped the dental assistants when needed with sterilization and disinfecting instruments, set up instrument trays, organized materials, and took patients back to the procedure room for medication intake
- Assisted to sanitize rooms, take trays to sterile after each patient when short staffed
Office Assistant Administrator
MYCO Companies
10.2018 - 09.2019
- Perform administrative tasks such as filing, photocopying, and scanning documents for inter-departmental use
- Manage the reception area including greeting visitors and responding to the telephone or in-person request for information or payment
- Compute and proofread applications
- Responsible for contacting vendors by phone, email, and/or fax for missing information
- Access and navigate through electronic databases, the Internet, and e-mail system
- Responsible for typing documents such as correspondence, drafts, memos and emails, and preparing daily and weekly reports for management
- Responsible for scheduling and coordinating meetings, appointments, and travel arrangements for supervisors and managers
- Responsible for purchasing and maintaining office supply inventory, always being careful to adhere to budgeting practices
- Respond to customer and sales representative requests for a variety of information
- Create basic documents in Microsoft Word and Excel
- Responsible for maintaining utmost discretion when dealing with sensitive topics
- Entered and maintained accurate records of new hires and terminations to prevent legal action
- Managed the payroll processing of weekly, bi-weekly and semi-monthly payrolls
- Responsible for the confidential administration of employee information
- Processed spreadsheets for general ledger from labor distribution
- Audited, balanced, and corrected payroll documents, payroll time records, and related reports for the department's employees
- Maintained payroll registers, salary increases, and generated payroll reports
- Created and distributed weekly payroll earnings registers to division managers
- Balanced all items on weekly payroll
- Completed employment verifications, DOL reporting, new hire reporting, and work-site reporting
- Successfully and seamlessly transitioned all payroll related functions for local and multi-state
- Processed new hires, rehires, and transfer of employees, to include employee paperwork, drug screen, criminal background checks, E-verify and WOTC screenings
- Organized and maintained I-9's, all tax forms, direct deposit and stipend forms
Office Assistant Administrator
Krenz & Co.
12.2017 - 09.2018
- Perform administrative tasks such as filing, photocopying, and scanning documents for inter-departmental use
- Manage the reception area including greeting visitors and responding to the telephone or in-person request for information or payment
- Compute and proofread purchase orders
- Responsible for contacting vendors by phone, email, and/or fax for missing information in purchase orders
- Access and navigate through electronic databases, the Internet, and e-mail system
- Respond to customer and sales representative requests for a variety of information
- Create basic documents in Microsoft Word and Excel
- Organize multiple hard copies and filing
Customer Service/Benefit Administrator
DentaQuest
02.2015 - 11.2017
- Responsible for the administration of all welfare statewide benefits for dental and commuter transportation plans
- Liaison with the operational department to resolve member and provider questions around benefit packages
- Coordinated and delivered benefit training sessions to current members
- Managed & communicated benefit information to current and former members
- Managed member and provider compensation claims and reporting
- Responsible for HIPAA and PHI (Personal Health Information) training
- Answered customer questions with accuracy
- Responsible for safeguarding confidential records and handling sensitive issues with discretion
- Assisted/responded to customer complaints and grievances
Collector/CSR/Data Entry
American Enterprises Intl, Inc.
11.2011 - 02.2015
- Answered customer questions with accuracy
- Called delinquent account holders and informed them of pending payments
- Solicited payments from accounts through phone calls
- Prepared and mailed collections letters to defaulting accounts
- Maintained accurate records of loan and advance accounts
- Assisted in making loan collection decisions
- Reviewed information given by clients of customers with overdue accounts
- Placed phone calls, sent invoices, or emailed customers to remind them of account contracts, payments, due dates, and amount owed
- Provided feedback to management
- Prepared loan status reports regarding collateral impairments and collection activities
- Assisted customers in finding a way to meet financial obligations without getting further behind
Teller/Cashier
Community Financial Services
02.2008 - 11.2011
- Greeted customers upon entry and thanked them when they left
- Processed customer transactions, including deposits, withdrawals and payments
- Balanced the cash drawer and made vault deposits
- Processed sales and payments
- Issued refunds and credits
- Processed returns and exchanges
- Balanced sales and receipts
- Maintained records of all transactions
Education
High School Diploma -
Riverside University High School
Milwaukee, WI06-2006
Skills
- Microsoft Word
- Data entry
- Microsoft Excel
- Data entry proficiency
- Patient confidentiality
- Multitasking Abilities
- Professionalism
- Time management abilities
Languages
Spanish
Full Professional
Timeline
Lease and Contract Specialist/Administrative Assistant
Housing Authority of the City of Milwaukee
10.2021 - Current
Office Assistant Administrator
Tooth Town Dentistry for Kids
10.2019 - 11.2020
Office Assistant Administrator
MYCO Companies
10.2018 - 09.2019
Office Assistant Administrator
Krenz & Co.
12.2017 - 09.2018
Customer Service/Benefit Administrator
DentaQuest
02.2015 - 11.2017
Collector/CSR/Data Entry
American Enterprises Intl, Inc.
11.2011 - 02.2015
Teller/Cashier
Community Financial Services
02.2008 - 11.2011
High School Diploma -
Riverside University High School
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