MIRTZA VALLE
Veterans Affair North Hills, Ca.
Lancaster,CA
1
Language
1
Certification
32
years of professional experience
Healthcare professional with comprehensive experience in patient support and administrative tasks within medical facilities. Known for reliability and flexibility in meeting changing needs while maintaining high standards. Skilled in patient scheduling, record management, and team collaboration to ensure smooth operations.
Work History
Medical Support Assistant
3 Months- Clinic Access & Scheduling: Coordinate complex appointment cycles, cancellations, and electronic waitlists using advanced access principles. Adjust schedules to accommodate provider leave and prevent patient appointment cancellations.
- Interdisciplinary Collaboration: Participate in daily clinical team huddles to plan patient care. Collaborate with physicians, nurses, social workers, and pharmacists to manage patient flow. Consult & Referral Management: Track and process electronic medical consults, outside provider referrals, and community care authorizations. Data & Medical Records: Review and maintain patient electronic health records (EHR) using Vista/CPRS systems. Extract panel management database metrics to track preventive care needs. Verified demographic information, collected third-party insurance data, and determined patient entitlement eligibility while coordinating administrative transfers between facilities. Responded to multi-line phone systems, triaged telephone calls for medical emergencies, and resolved veteran care complaints effectively.
- Coordinated patient appointment scheduling using electronic health records and clinic calendars.
- Verified veteran demographics, insurance details, and eligibility information for accurate records.
- Managed front-desk check-in and check-out processes with professional customer service.
Medical Assistant Adjunct Instructor
6 Months- Delivered comprehensive course instruction across designated program areas. Developed and updated lesson plans. Tracked student attendance and academic progress with precision. Supported educational team by handling various tasks as needed. as required by the Director of Education.
- Coordinated patient intake, verifying histories, vitals, and documentation for accurate clinical support.
- Prepared exam rooms, sterilized instruments, and maintained infection-control compliance.
- Assisted providers with examinations, procedures, and specimen collection using standard medical assistant protocols.
Ward Clerk/CCMA
1 Year 2 Months- Answered and processed incoming telephone calls in a timely manner. Requested and forwarded patient medical records to the provider securely. Relayed authorization status, eligibility, and copay information to patients and providers in a timely manner. Verified member eligibility using EZCAP and health plan eligibility websites. Faxed, scanned, printed, copied, and filed documents using UM systems and equipment. Relayed messages regarding incoming stat referrals to the Authorization Clerk team for processing. Demonstrated proficiency in the computer systems used. Completed all other assigned duties. Measured vital signs, including blood pressure and heart rate, for patient assessments. including orthostatic VS. Specimen collection – blood draw, urinalysis, culture swabs. Basic wound care and dressing changes. Performed ear lavage procedures to remove excess wax and debris from patients' ears.. Administered electrocardiograms to assess cardiac health and support diagnosis.. Administered TB skin tests to screen for tuberculosis exposure in patients.. Performed visual acuity tests to assess patients' eyesight and identify vision issues.. Waived test kits (rapid strep test, urinalysis, etc.). Application of Durable Medical Equipment (DME).
Certified Medical Assistant
5 Months- Answering phone calls. Responding to emails. Scheduling appointments. Greeting patients upon arrival. Collected and verified patients' personal information to ensure accurate medical records. Validating payment methods and medical insurance coverage. Recording patients' information in the computer system. Processed patient referrals to specialists. Cleaned and organized rooms between patient visits, setting up rooms, and trays for various procedures. Restocked necessary products to ensure availability and supplies. Performed various administrative tasks. Being able to properly handle patient questions, and relay messages to the doctor as needed. Maintained biopsy logs and facilitated follow-up for positive results to support timely medical interventions. Keeping up with CLIA and OSHA regulations to meet compliance requirements. Ensured cleanliness and hygiene in office common areas to promote patient safety and compliance with health regulations. Assist in Cystoscopies, bladder instillations. Draw and prepare designated lab work or specimens as directed by provider. Clean and re-process equipment and supplies following department guidelines. Ensure proper handling, administration, and documentation of all medication and vaccines as ordered by the provider. Anticipate, assist and perform procedures ordered by the provider. Performs sterile technique setup and maintaining sterile field when necessary. Vital signs including orthostatic VS. Specimen collection - urinalysis, culture swabs, etc. Administered basic wound care to patients and dressing changes.
- Coordinated patient intake, vital signs, and medical histories for efficient clinical workflow.
- Prepared exam rooms, sterilized instruments, and maintained infection-control standards throughout shifts.
- Administered injections, specimen collection, and point-of-care testing under provider direction.
Senior Medical Assistant
12 Years 3 Months- Administrative duties included scheduling appointments, faxing, photocopying. Provided excellent customer service by answering phone inquiries and addressing caller needs. Patient check-in and check-out. Preparing treatment room for patient exams. Recording patient medical history. Obtained vitals, test results, and medical history for records while ensuring strict confidentiality; assisted practitioners with medical procedures and patient care. Performed blood collection procedures for laboratory testing to support patient diagnosis. Collect biopsy tissues and other lab specimens. Draw and prepare designated lab work or specimens as directed by the provider. Executed autoclave sterilization in compliance with department guidelines to ensure safety and hygiene. Ensure proper handling, administration, and documentation of all medication and vaccines as ordered by the provider. Anticipate, assist and perform procedures ordered by the provider. Perform sterile technique setup and maintaining sterile field when necessary.
- Coordinated patient intake, vital signs, and rooming workflows to support efficient clinical flow.
- Documented encounters accurately in EHR systems, maintaining complete records and chart consistency.
- Triaged patient concerns and routed clinical messages to appropriate providers for timely follow-up.
Medical Assistant
1 Year 2 Months- Obtained patient medical information and vitals to support accurate diagnosis. Conducted various laboratory tests to assist in diagnosing patients' conditions.. Counseled and educated patients on STDs and HIV to promote awareness and prevention. Assisted multiple doctors with setup for minor wound treatments, ensuring efficient patient care. Prepared patients' chart and scheduled appointments. Administered vaccines to patients following established safety protocols.s and medications. Conducted EKGs to monitor patients' heart activity and diagnose conditions.. Conducted in-house tests to deliver timely results for patient evaluations., UA, pregnancy test, culture swabs.
- Coordinated patient intake, vital signs, and chart preparation for efficient provider workflow.
- Documented clinical encounters accurately in EHR, supporting complete and timely medical records.
- Administered injections, performed specimen collection, and reinforced treatment instructions under provider direction.
Medical Assistant
1 Year 2 Months- Obtained patients' vitals. Performed lab tests, EKGs, allergy injections. Assisted with minor procedures. Answered phones and scheduled appointments, facilitating efficient patient flow. Pulled patients' charts and prepared them for the day.
- Directed patient intake, vital sign collection, and rooming workflows for efficient daily clinic flow.
- Coordinated appointment scheduling, referrals, and follow-up communication to support continuity of care.
- Documented patient histories, medications, and visit details accurately in electronic medical records.
Phlebotomist
2 Years 6 Months- Collected blood specimens from patients following proper protocols. Prepared specimens for transport and testing to facilitate timely analysis. Maintained daily tallies of collections to support operational reporting and quality control. Performed clerical duties such as answering calls, data entry and filing
- Collected venipuncture and capillary specimens following patient identification and specimen labeling protocols.
- Verified requisitions, patient information, and collection requirements to maintain accurate laboratory processing.
- Prepared collection supplies, needles, and tubes to support efficient specimen workflow.
Medical Assistant
6 Years 8 Months- Counseled and educated patients about reproductive health issues, STDs, HIV and family planning. Cleaned and organized exam rooms to ensure readiness for patient visits. Obtained and recorded patients' medical history and vital signs. Collected blood, tissue and other lab specimens. Assisted with minor procedures including IUD insertions and removals, pap smears, and staple and suture removal to enhance patient comfort and care. Performed EKGs. Clerical duties such as filing, preparing charts, scheduling appointments
- Managed patient intake, vital signs, and chart updates with accuracy and efficiency.
- Coordinated appointment scheduling, referrals, and follow-up communication to support smooth clinic flow.
- Prepared examination rooms and sterilized instruments to maintain infection-control standards.
Education
Certificate - Phlebotomy
Certificate - Medical Assistant
Skills
EMR / EHR
Healthcare experience
Patient scheduling
Patient assessment
Clinical support
Laboratory procedures
Medical record assessment
HIPAA compliance
Administrative support
Clerical functions
Organizational skills
Incoming call management
Detail-oriented
Patient communication
Adaptable to change
Certification
- BLS Certification American Heart Association, 12/7/2024 - 12/2026
- ECard Code 255415627370
- AAMA, 4/16/2025 - 4/30/2030
- Certificate No: 2531506
Languages
Spanish
Native or Bilingual
Timeline
Medical Support Assistant
Veterans Affair North Hills, Ca.
04.2026 - 07.2026Read More
Medical Assistant Adjunct Instructor
Charter College
10.2025 - 04.2026Read More
Ward Clerk/CCMA
Bakersfield Family Medical Center
02.2024 - 04.2025Read More
Certified Medical Assistant
Adventist Health Glendale
04.2022 - 09.2022Read More
Senior Medical Assistant
Health Care Partners
06.2006 - 09.2018Read More
Medical Assistant
Pacific Oaks Medical Group
12.2004 - 02.2006Read More
Medical Assistant
Community Medical Group
10.2003 - 12.2004Read More
Phlebotomist
Healthline Clinical Labs
04.2001 - 10.2003Read More
Medical Assistant
Eisner Pediatrics and Family Medical Center
08.1994 - 04.2001Read More
Glendale Career College
Certificate from Medical Assistant
Read More
The Phlebotomy Associates
Certificate from Phlebotomy
Read More