Hi, I’m
MIRUTA GARG
Fremont,CA
Summary
Experienced Senior Technical Program Manager with vast domain knowledge of retail, sales and banking industry. Hold experience in Portfolio management, Scrum, Business development, Roadmap delivery, Vendor management and agile methodology. Meticulously organized Technical Program Manager with 15 years successfully uniting internal and external forces to achieve peak efficiency. Careful overseer of disparate departments with widely varying levels of technical knowledge. Practiced at maintaining harmonious operations while meeting frequently discordant needs of internal personnel, business channel partners and customers.
Overview
19
years of professional experience
Work History
MetaMenlo Park, CA
Program Manager
10.2022 - Current
Job overview
- Met with project stakeholders on regular basis to assess progress and make adjustments to the secure tier endgame program
- Secure Tier migration from secret manager to prod secret manager using AWS, data will be stored in Meta prod but key management services will be handled by AWS
- Addressed PXFN concerns regarding key rotation and storing keys in S3 bucket
- Data stored at secure Db is classified as Paysec5 data which includes PCI data i.e. credit cards. debit cards, card security codes etc and is subject to regulatory requirements
- Making sure secure tier was meeting all regulatory and compliance requirements
- Leading SOX testing and security code reviews to make sure the current secure environment meets all PCI requirements (conducted bi-annually)
AmazonSan Francisco, CA
Technical Program Manager
04.2022 - 09.2022
Job overview
- Driving Game Growth programs for 3P integration with amazon games - Riot, Bungie and Blizzard are the three primarily 3P game providers
- Account linking establishes the connection between 3rd party and amazon account, creates unique ECID (amazon unique ID) and stores that ID into Dynamo DB
- If account is linked using OAuth, then user is using 3P authentication process for establishing connection between 3P and amazon, If OAuth is not used then user is connected using LWA (Login with Amazon)
- ALS to Dynamo DB Migration – Driving all development and QA efforts to make sure all the data which resides in ALS will me migrated to Dynamo DB by Q3
- TAILS uses ALS(AccountLinkingService) to store Twitch account linking data, migrate off ALS by the end of the year 2023
- This includes the process to migrate ALS data into dynamoDB and deprecate the ALS dependency in Tails
- List out all PG and Non PG teams using TAILS for account linking purpose and create a list of APIs being used by these services for connecting to account linking via TACO/TAILS
- Create a migration document which reflects all details on how these APIs will be linked to new services and cut TT tickets to all these service owners, mention the CTI (category, type & item), make sure these tickets are handled by on-call teams
- Tickets should have the detailed migration plan laid out including migration strategy, services impacted, how to migrate, migration campaign tracker and migration tech guide.
PinterestSan Francisco
Technical Program Manager
04.2021 - 09.2021
Job overview
- Driving Core engineering and Monetization Program
- Promote the adoption of the Multi-Section framework to allow feature engineers to focus on building features
- Track the weekly progress and resolve the bottlenecks
- React Native - Move all React Native screens to native screens to be able to remove it from code base
- Modularization - Modularize the android codebase across all product features to improve incremental build times and create better code organization
- Driving Key initiatives with engineering teams, track weekly progress on tickets and report the progress across cross functional teams
- Created Plan view and Jira Dashboards to automate the process of capturing the unresolved tickets vs resolved
- Monetization - SMB Growth, SMB Product and Insights - Managing these teams for development and testing efforts related to Monetization
- Managing Jira reports, creating filters for pulling right epics corresponding to each team for Dashboards.
PayPalSan Jose
PMO Sales IT
09.2020 - 08.2021
Job overview
- Driving the localization programs and making sure existing features are delivered to China Merchants in line with China Compliance and regulations
- Coordinating with Pricing, Legal and Salesforce (CLM/CPQ) team to make sure Apttus is well integrated for CLM/CPQ (CRM) implementation
- GoPay to use existing process for Underwriting, Case Management, Account sync and Merchant migration, so coordinating with croos-functional teams to discover dependencies across other platforms
- Driving milestone management, vendor management and scope management across various teams within the portfolio for CRM Implementation
- Work with IT Global Business Management Services (GBMS) and cross functional PMOs to define the approach to track the cost and reduce unnecessary shared services
- Identifying risk on various other sales pillars and co-ordinate with those teams to make sure risks are being tracked in an efficient way and those dependencies are resolved in a timely manner
- Ensure a consistent set of Portfolio Management standards are developed and applied to all work streams of work including CLM, Legal, Pricing and Sales ETX
- Providing effective management support to project teams on small to medium sized projects, or assisting Project Managers on streams of other large projects
Google IncSunnyvale, CA
Sr. Program Manager
07.2019 - 08.2020
Job overview
- Lifecycle Management-GCP/G-Suite) and CPQ (Configure Price & Quote)
- Defining and driving critical milestones and delivery Roadmap across sales programs
- Conceptualize and execute program vision from start to finish, managing complex milestones while adapting to changes and shifting priorities
- Lead international, cross-functional teams in delivering strategic initiatives proven to improve systems, processes and bottom-line results
- Led foundational work for pre-sales program by supporting CPQ
- Made sure third party tools were properly integrated to Salesforce application
- Own a portfolio backlog and roadmap in partnership with Product Management for the teams that delivers against all key areas of the subscription product
- Identified business requirements and analytical needs
- Work with the engineering, design and content teams to ensure projects are appropriately scoped and synthesized into a prioritized set of tasks, and reduced adequately
- Collaborated with senior staff regarding customized reports and ad hoc analyses
- Co-ordinated with cross functional teams to make sure CPQ/CLM flow enhancements were successfully synced with Conga and Partner tolls for G-Suite/GCP launch
- Initiated designing a standard process to help client teams identify key factors to reduce processing time of customer complaints
- Own the program management artifacts and events across variety of tools like Tracker, Conga and co-ordinate with all teams across Sales platform to make sure the all enhancements/changes are well executed across sales team
- Led a high performance, global, product management team
- Drive thoughtful development and mentorship of talent and create an organization that delivers both compelling product vision and deliverables that extend our market leadership
Gap IncSan Francisco, CA
Sr Program Manager
08.2018 - 07.2019
Job overview
- CX Digital Program (Shopping Bag & Payments)
- Managing Program roadmap for various CX Digital Program teams, proactively communicating progress to stakeholders and decision-makers
- Defining and owning critical milestones, budget, revenue management and strategic goals for various digital, payments and store programs
- Assess and manage stakeholder expectations and ensure key stakeholders and decision-makers are involved in decision making of key initiatives and milestones
- Understand the key metrics and KPIs defining program success and ensure leadership provides right information to make data-driven decisions
- Collaborate with team members to implement Agile/Scrum best practices and supported the implementation of business solutions
- Managed priorities, workflow and dependencies in connection with appropriate organization objectives and roadmaps
- Managed CI/CD activities for MVP features of Shopping Bag Program
- Modernization of PAS (Payment authorization services) to make sure dependent services i.e
- PLCC (Private label credit card)/CBCC are minimal impacted due to split (separation work for Old Navy)
- Co-ordinated with cross functional teams to make sure Gift card flow enhancements were successfully synced with SVS and Synchrony
- Co-ordinated with various product teams to understand the impact of RTCA (Real time credit authorization) services enhancements on OIS (Order in service) and other types of payments flow (3rd party, Gift card, manual entry)
- Ensures projects are sustainable and scalable by measuring success, conducting retro, documenting decisions, facilitating handoffs and driving process improvements to promote efficiencies
- Managing the requirements for upgrading the POS systems on store side for GAP/Old navy split initiatives
- Analyzing technical dependencies of shopping Bag on Checkout and Payments
- Working closely with product owners to define priorities of dependencies and accordingly adjusting timelines for common initiatives versus split initiatives
- Creating customer strategy for shopping bag implememntation.
Apple, IncCupertino, CA
Sr. Program Manager
03.2016 - 07.2018
Job overview
- G-Suite/GCP/E-commerce/Retail Projects
- Customer Broker Management Tool, iwatch and G-Suite
- Leading strategic planning initiatives & execution of mid to large sized projects while collaborating with business managers in launching projects & delivering plans that address risk, mitigate risk, contingency plan & offer essential recovery strategies
- Program management, Vendor management and budget management
- Document key project activities that ensure critical project deliverables meet target timelines & milestones in an agile environment
- Liaise between project leaders in China & project member in Singapore with ease & effective communication
- Release management for multiple projects like G-Suite/GCP
- Provide essential guidance to employees on new methodologies, assignments, procedures & suggestions for relevant agile process improvements after getting approval from change management board
- Roadmap planning for cross functional projects
- Making sure G-Suite/GCP products are well integrated with other products across Sales
- Utilizing project management tools and agile SCRUM best practices aimed at increasing project success
- Collaborated with IT partners regarding change management, improvements in communication plan, implementation and back-out plans
- Ability to handle unknown risks with appropriate resolutions that have minimal impact on overall project & effectively communicate potential issues to stakeholders & upper management for complete transparency
- Established processes to set up a new team for development and delivery
D+H, FinastraSan Francisco, CA
Program Manager
02.2014 - 02.2016
Job overview
- Managed & led projects & programs with agile approaches that were executed successfully utilizing agreed standards & processes
- Developed roadmaps, work processes, facilitated team alignment on project vision, scope & usage of agile principles that deliver the stated work iteratively & incrementally in agile environment
- Extensive knowledge of agile SCRUM project management activities, deliverables and processes
- Accurately provided critical consistent & comprehensive status reports, project updates & ongoing cost analysis
- Regularly communicated & presented to senior management & leadership for project updates
- Have ample experience in Vendor management, Program management and roadmap planning
- Identified & resolved key project issues while managing risk & the development of essential contingency plans
- Reported to organization on project progress through highlighted reports & end-stage assessments
Federal Reserve Bank of San FranciscoSan Francisco, CA
Project Manager/QA Lead
03.2012 - 01.2014
Arizona DepartmentPhoenix, AZ
Project Manager/SCRUM Master
12.2009 - 02.2012
JPMorgan ChasePhoenix, AZ
Test Lead
10.2006 - 11.2009
ICICI Bank
Software Quality Analyst
08.2004 - 07.2006
Education
Western International University
Master of Business Administration from Finance
2009
IMT
CERTIFICATIONS Certified Scrum Master (Valid) PMP (Expired) from Human Resources
2006
Mody College of Engineering & Technology
Bachelor of Science from Computer Engineering
2004
Skills
- Program management - SCRUM – Project Management – Agile Methodologies – Communication – Conflict Resolution –
- Software Quality – Data Analysis
- Risk Management – Process Development – Sprint Planning – Relative Estimation – Strategic Planning – Product Development
- Contingency Planning – Decision-Making – Process Improvement – Project Execution – Project Documentation – Cost Analysis
- Problem-Solving Skills
Accomplishments
- Certified SCRUM Master (CSM) applying agile principles, effective communication skills to drive projects successfully
- 15 years of experience in Program management, vendor management, revenue management, Roadmap planning, Risk Management & identifying weaknesses in products & overall designs
- Ability to manage multiple projects simultaneously while addressing cross-functional challenges across organizations
- Guiding projects & teams with SCRUM processes & agile methodologies that ensure project & business success
- Carving viable product slices into series of sprints that enable project delivery through facilitation of SCRUM meetings
- Proactively identify project risks before they impede team performance & collaborate with team on mitigation plans
- Detail-oriented professional with the ability to adapt quickly to change & adhere to critical deadlines
- Facilitate critical discussions, decision-making & conflict resolution
Timeline
Program Manager
Meta
10.2022 - Current
Technical Program Manager
Amazon
04.2022 - 09.2022
Technical Program Manager
Pinterest
04.2021 - 09.2021
PMO Sales IT
PayPal
09.2020 - 08.2021
Sr. Program Manager
Google Inc
07.2019 - 08.2020
Sr Program Manager
Gap Inc
08.2018 - 07.2019
Sr. Program Manager
Apple, Inc
03.2016 - 07.2018
Program Manager
D+H, Finastra
02.2014 - 02.2016
Project Manager/QA Lead
Federal Reserve Bank of San Francisco
03.2012 - 01.2014
Project Manager/SCRUM Master
Arizona Department
12.2009 - 02.2012
Test Lead
JPMorgan Chase
10.2006 - 11.2009
Software Quality Analyst
ICICI Bank
08.2004 - 07.2006
Western International University
Master of Business Administration from Finance
IMT
CERTIFICATIONS Certified Scrum Master (Valid) PMP (Expired) from Human Resources
Mody College of Engineering & Technology
Bachelor of Science from Computer Engineering
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