Mirwais Durrani
Rosenberg,TX
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues. Experienced Food Service Worker knowledgeable about batch cooking, food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
13
13
years of professional experience
Work History
Food & Beverage Manager
Metro Hospitality, Crowne Plaza Hotel
Houston, Texas
03.2015 - Current
- Practiced proper safety and sanitation standards.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Managed opening and closing shift kitchen tasks.
- Cooked menu items according to specified instructions.
- Contributed to consistent customer satisfaction rating by producing high-quality food and providing timely service.
- Identified inefficiencies leading to improved productivity.
- Suggested actionable improvements to streamline training procedures.
- Kept kitchen up to code for health and safety inspections.
- Prepared food items such as meats, poultry and fish for frying purposes.
- Worked in fast-paced environment with sense of urgency to serve guests quickly.
- Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
- Prepared food items according to recipe to drive quality and consistency.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Understood cooking techniques and fundamentals to maximize safe food handling.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
- Prepared meals with special accommodations for those with allergies.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Interacted with customers to address kitchen-related complaints and praise.
- Delivered instructions clearly and respectfully to avoid errors due to miscommunication.
- Maximized sales potential by properly prepping, storing and rotating food products.
- Planned order execution to simultaneously deliver items ordered together.
- Manager On Duty (MOD), being in charge of the entire property and management .
HR Manager
SOSI
Kabul, Afghanistan
03.2012 - 04.2014
- Oversaw legal compliance with federal, state and local laws and regulations in addition to compliance with company policies and procedures.
- Recommended, initiated and finalized HR actions regarding faculty and staff position management, compensation, and employment postings, hiring proposals and new hire onboarding.
- Managed employee disputes by employing conflict resolution techniques.
- Guided leaders and employees on company policies, programs, benefits, and salary administration.
- Implemented standardized programs and policies, driving smooth operations, employee retention and engagement.
- Advised decision-makers on complex and confidential matters ranging from performance management to employee relations issues.
- Reviewed business goals to recommend new HR approaches, policies and procedures for continual improvements focused on meeting business objectives and enhancing productivity.
- Led decision-making and implementation of HR policies, procedures, programs and functions.
- Created vision and goals for HR team and motivated staff to achieve excellence in customer support and core HR processes.
- Supervised and mentored direct reports and developed talented HR teams.
- Developed focused training programs, leadership pipeline and succession plans.
- Coordinated immigration process for visa and green card applications to support mobility requests for domestic and international long and short-term assignments.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Implemented performance review and motivational strategies to elevate HR team results.
- Organized and led staff orientation programs and training to promote collaboration.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Motivated employees through special events, incentive programs and constructive feedback.
- Initiated and maintained workers compensation cases for tracking, reporting and legal mechanics.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Led and strategically directed team of human resources professionals.
- Conducted company-wide town hall meetings to convey updates.
- Enhanced staff knowledge and awareness on drug abuse and prevention programs.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
HR Assistant Manager
Fedsys Inc
Kabul, Afghanistan
01.2009 - 04.2012
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Facilitated onboarding sessions and on-the-job training for new hires, bolstering employee job position knowledge and skillset.
- Organized and led staff orientation programs and training to promote collaboration.
- Motivated employees through special events, incentive programs and constructive feedback.
- Coordinated with senior leadership and handled managerial needs by implementing fresh solutions into business strategies.
- Implemented performance review and motivational strategies to elevate HR team results.
- Evaluated training program success and presented strategic improvement recommendations to upper management.
- Directed job fairs to bring in local talent for long term and seasonal positions.
- Led and strategically directed team of human resources professionals.
- Boosted customer satisfaction ratings by enabling staff to implement speedy resolutions for diverse issues through robust internal knowledgebase and industry-leading training.
- Conducted company-wide town hall meetings to convey updates.
- Leveraged cost-effective digital systems to manage payroll and benefit programs.
- Enhanced staff knowledge and awareness on drug abuse and prevention programs.
- Expanded operational bases and increased revenues by developing and integrating business plans.
- Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Maintained optimal staffing levels by tracking vacancies and initiating recruitment and interview processes to identify qualified candidates.
- Created and implemented forward-thinking initiatives to improve employee engagement.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Recruited top talent to maximize profitability.
- Provided guidance on policies and procedures to harmonize responses, provide appropriate investigation actions and reach resolution of grievances.
- Coordinated ongoing technical training and personal development classes for staff members.
- Maintained current knowledge of industry regulations and legislation to amend policies and promote compliance.
- Instructed senior leaders on appropriate employee corrective steps.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Coordinated activities of human resources team, distributing resources and personnel effectively across organization to meet HR needs.
- Forecasted expected personnel demands and developed forward-thinking approaches to achieve objectives.
- Worked as effective team member while contributing to local and regional HR projects.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Streamlined complaint response management by providing guidance on policies and ensuring appropriate and accurate investigation processes.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback and procure available information for new training processes.
- Implemented new-hire program by incorporating training initiatives while resolving problems and processing related documents.
- Implemented performance reviews and motivational strategies to elevate HR team results
Education
Bachelor in Information Technology - N/A
Behzad Univerty
Kabul, Afghanistan 01.2012
High School Diploma -
Ghazi Adi High School
7th Distrect Of Kabul, Afghanistan 03.2009
Skills
- Performance Improvement
- Menu Pricing and Writing
- Concessions Management
- Staff Scheduling
- Supply Ordering and Management
- Delegating Assignments and Tasks
- Equipment Maintenance
- Database Interface and Query Software
- Backing Procedures
- Guest Satisfaction
- Staffing and Sales Reporting
- Labor and Overhead Cost Estimation
- Money Handling
- Requisitions Management
- Active Listening
- Health Code Compliance
- Catering Supervision
- Investigating Complaints
- Food and Beverage Management
- 5S Principles
- Fire Safety Regulations
- Managing Deliveries
- Anticipating Problems
- Portion Sizes
- Monitoring Food Preparation
- Suggestive Selling
- Standard Operating Procedures Maintenance
- Waste Reduction
- Shipment Preparation
- Corrective Actions
- Equipment Preparation
- Safe Food Handling Practices
- Restaurant Operation
- POS Inventory System Operation
- Brand Standards Audits
- Monthly Forecasting
- P&L Responsibility
- Food Consumption Estimates
- PR Events
- Profit and Loss Control
- Vendor Negotiations
- Facility Policies and Procedures
- Disciplinary Action
- Catering Events
- Storage Organization
- Teamwork and Collaboration
- Work Planning and Prioritizing
- Developing Menus
- Pest Removal
- Social Perceptiveness
- Theatre Experience
- Managing Events Start to Finish
- Expense Tracking
- Developing Special Dishes and Recipes
- Enforcing Nutritional Standards
- Marketing and Promotions
- Customer Retention
- Station Preparation
- Facilities Planning
- Proper Storage Procedures
- Food quality
Accomplishments
- Suggested actionable improvements to streamline training procedures.
- Contributed to a consistent customer satisfaction rating through quality and timely service.
- Identified inefficiencies, leading to improved productivity.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Languages
Farsi
Full Professional
Pashto
Full Professional
Urdu
Timeline
Food & Beverage Manager
Metro Hospitality, Crowne Plaza Hotel
03.2015 - Current
HR Manager
SOSI
03.2012 - 04.2014
HR Assistant Manager
Fedsys Inc
01.2009 - 04.2012
Bachelor in Information Technology - N/A
Behzad Univerty
High School Diploma -
Ghazi Adi High School
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