Mirwan A. Hassan
Newport News,VA
Summary
Client-focused professional with over 10 years of experience delivering high-quality customer service, administrative support, and records management in regulated and service-driven environments. Proven ability to assist clients, resolve inquiries, handle sensitive information, and maintain accurate documentation. Known for clear communication, cultural competence, and professionalism. Bilingual in Kurdish, Arabic, and English, with a strong commitment to service excellence and client satisfaction.
Overview
20
20
years of professional experience
3
3
Language
Work History
Teller (Client Service Role)
Virginia Educators Credit Union
Newport News, VA
09.2024 - 12.2025
- Delivered front-line client service in a fast-paced financial environment, assisting members with transactions and account inquiries.
- Verified client identification and documentation while ensuring confidentiality and regulatory compliance.
- Accurately processed transactions, balanced cash drawers, and prepared daily and monthly reports.
- Resolved client concerns professionally, escalating issues when necessary to ensure satisfaction.
- Built positive client relationships through clear communication, patience, and attention to detail.
Data Entry Processor / Sales Coordinator
Burlington Medical LLC
Newport News, VA
01.2022 - 03.2024
- Provided administrative and client support by maintaining accurate records and responding to customer inquiries.
- Coordinated communication between clients, sales teams, and internal departments to ensure timely service.
- Resolved order and documentation issues while maintaining confidentiality and service standards.
- Utilized CRM and enterprise systems to track client interactions, documentation, and reports.
- Supported customer satisfaction by ensuring accuracy, follow-up, and timely resolution.
Project Coordinator
Hampton University
Hampton, VA
06.2019 - 01.2022
- Served as a key point of contact for faculty, staff, students, and external partners.
- Provided administrative support, scheduling, and documentation management in a regulated environment.
- Maintained accurate records and reports using BANNER and institutional systems.
- Responded to inquiries and assisted stakeholders while ensuring policy compliance.
- Supervised support staff and provided customer-focused assistance to students and staff.
Interpreter (Client Services)
The Language Group
06.2016 - 03.2020
- Provided professional interpretation services to support effective communication between clients and service providers.
- Assisted clients in sensitive and high-stakes situations with professionalism and discretion.
- Maintained strict confidentiality and accuracy at all times.
Payroll Coordinator
Kurdistan Mine Action Agency
Sulaimany, Iraqi Kurdistan
01.2011 - 07.2015
- Processed employee payroll accurately and on time, including regular hours, overtime, and bonuses.
- Calculated and applied deductions such as taxes, benefits, and insurance.
- Maintained and updated payroll records while ensuring confidentiality of sensitive information.
- Resolved payroll discrepancies and responded to employee inquiries in a timely manner.
- Assisted with compliance by following federal and state payroll regulations.
- Collaborated with HR and finance teams to ensure accurate employee data and payments.
- Generated payroll reports and supported audits when needed.
Media & Public Relations Manager
Kurdistan Mine Action Agency
Sulaimany, Iraqi Kurdistan
01.2006 - 01.2011
- Acted as liaison between the organization, government agencies, media, and the public.
- Responded to inquiries and provided accurate information to stakeholders.
- Prepared professional correspondence and public-facing materials.
Education
Certificate - Human Resources Management
Hampton University
Hampton, VA01.2022
Bachelor of Science - Agricultural Engineering Science
University of Sulaimany
Iraqi Kurdistan01.2001
Skills
- Client & Customer Service Support
- Issue Resolution & Problem Solving
- Confidential Information Handling
- Records Management & Data Accuracy
- Payroll Coordinator
- Scheduling & Coordination
- Multilingual Communication
- CRM & Enterprise Systems
- Compliance & Policy Adherence
TECHNICAL & LANGUAGE SKILLS
Languages: Kurdish, Arabic, English
Timeline
Teller (Client Service Role)
Virginia Educators Credit Union
09.2024 - 12.2025
Data Entry Processor / Sales Coordinator
Burlington Medical LLC
01.2022 - 03.2024
Project Coordinator
Hampton University
06.2019 - 01.2022
Interpreter (Client Services)
The Language Group
06.2016 - 03.2020
Payroll Coordinator
Kurdistan Mine Action Agency
01.2011 - 07.2015
Media & Public Relations Manager
Kurdistan Mine Action Agency
01.2006 - 01.2011
Bachelor of Science - Agricultural Engineering Science
University of Sulaimany
Certificate - Human Resources Management
Hampton University