Outdoor activities; horse riding; reading; traveling
Miry Korenman
Walnut Creek,CA
Summary
Motivated and experienced customer success manager bringing over 10 years of quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results.
Overview
20
20
years of professional experience
3
3
Languages
Work History
Customer Success Manager
SureFilter Technology Automotive, Inc
10.2017 - Current
- Organize and maintain various databases and computer systems containing sensitive information and documents
- Collect and analyze technical issues and developed clear and concise reports
- Perform functions such as creating purchase orders, invoices and additional transactions using QuickBooks and FishBowl
- Daily communication and follow up with customers to ensure excellent service and support
- Manage and coordinate international pickups and deliveries
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Created customer support strategies to increase customer retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Identified and communicated customer needs to supply chain capacity and quality teams.
Cataloguer
Alan Wofsy Fine Arts LLC
San Francisco, CA
04.2014 - 02.2015
- Categorized and classified foreign language library materials
- Performed original and copy cataloging and adapted online records
- Classified numbers, creation of new volume and item records, the suppression or deletion of obsolete records
- Photocopied/scanned articles and books in a high quality format
- Developed classification systems to facilitate public access to archived materials.
- Researched and recorded origins, provenance and historical significance of archival materials.
Localization Project Manager
uCoz
Moscow
01.2012 - 07.2013
- Translated and adapted company website in Hebrew
- Researched marketing and corporate strategy establishment
- Promoted and monitored online communities
- Created brand awareness from in-depth campaign analysis
Translator
SmsCoin
Haifa
03.2009 - 01.2012
- Maintained company's websites and technical documentation management
- Proofed and edited website content, user scripts and marketing/PR materials
- Provided support to the HR team
- Provided multilingual customer service to business partners
- Oversaw various public relations tasks, including event planning, press releases and database management
Brand Manager
Spiral Solutions LTD
Misgav
03.2007 - 02.2009
- Managed gaming websites (e.g
- ConQUIZtador, a multiplayer trivia game)
- Monitored online chatroom and forums
- Provided customer service players (+1,000)
- Analyzed incoming web traffic
Customer Service & Support Manager
NetVision
Haifa
08.1999 - 08.2007
- Oversaw an administrative team made up of 5-7 staff
- Performed HR-related tasks such help with interviews, database management
- Initiated client portfolio for new subscribers
- Delivered customer service for all clients
- Presented administrative support for all internal departments
Education
Bachelor of Arts - Linguistics and English language and Literature
Haifa University
Certified Therapeutic Riding Instructor - undefined
Wingate Institute, Zinman College of Physical Education / Sport Sciences
Skills
Spoken Linguistics English, Hebrew, Russianundefined
Interests
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Never separate the life you live from the words you speak.
Timeline
Customer Success Manager
SureFilter Technology Automotive, Inc
10.2017 - Current
Cataloguer
Alan Wofsy Fine Arts LLC
04.2014 - 02.2015
Localization Project Manager
uCoz
01.2012 - 07.2013
Translator
SmsCoin
03.2009 - 01.2012
Brand Manager
Spiral Solutions LTD
03.2007 - 02.2009
Customer Service & Support Manager
NetVision
08.1999 - 08.2007
Bachelor of Arts - Linguistics and English language and Literature
Haifa University
Certified Therapeutic Riding Instructor - undefined
Wingate Institute, Zinman College of Physical Education / Sport Sciences
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