Miryam Baez
Dallas,TX
Summary
Compassionate healthcare professional with background in medical assistance, known for high productivity and efficient task completion. Possess specialized skills in patient care, medical record keeping, and clinical procedures. Excel in communication, empathy, and teamwork, ensuring optimal patient experiences and seamless support to healthcare teams. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Talented professional proven successful in leading administrative team members in high-volume settings. Knowledgeable about regulations, managing files, and producing professional correspondence for diverse needs. Articulate communicator with strong attention to detail and superior work ethic.
Overview
7
7
years of professional experience
Work History
Medical Assistant
Nathaniel Kho MD PA
Dallas, TX
04.2023 - Current
- Provided assistance to medical staff in performing minor surgical procedures.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Processed orders for medical supplies and lab equipment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Answered phones, scheduled appointments and managed patient flow while greeting visitors in a professional manner.
- Organized patient charts before each day's clinic sessions began.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Verified appointment times with patients, preparing charts, pre-admission and consent forms.
- Scheduled appointments for patients via phone and in person.
- Organized charts, documents and supplies to maintain team productivity.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Lead Intake Coordinator
Momentum Spine and Joint
Arlington, TX
06.2018 - 12.2022
- Addressed and resolved client concerns or complaints related to the intake process.
- Utilized case management systems to track client cases from intake through to completion.
- Monitored call volume trends to ensure adequate coverage during peak times.
- Participated in ongoing training and professional development related to intake procedures and client care.
- Monitored client progress and updated case files accordingly.
- Collaborated with other departments within the organization to support overall objectives.
- Scheduled appointments and coordinated logistics for initial assessments and follow-up meetings.
- Assisted with resolving escalated customer issues in a timely manner.
- Consulted with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Created reports summarizing daily, weekly, and monthly intake activity statistics.
Education
High School Diploma -
Moises E. Molina
Dallas, TX05-2014
Skills
- Patient care
- Vital signs
- Electronic health records
- Appointment scheduling
- Customer service
- Workflow optimization
- Team collaboration
- Conflict resolution
- Time management
- Data entry
- Communication skills
- Fluent in Spanish and English
- Multi-tasking
Timeline
Medical Assistant
Nathaniel Kho MD PA
04.2023 - Current
Lead Intake Coordinator
Momentum Spine and Joint
06.2018 - 12.2022
High School Diploma -
Moises E. Molina
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