Summary
Overview
Work History
Education
Skills
Certification
Languages
Awards
Volunteer Experience
Languages
STRENGTHS AND QUALIFICATIONS
Accomplishments
Timeline
BusinessDevelopmentManager
Miryam Duarte

Miryam Duarte

Laveen,AZ

Summary

Dynamic Business Development Manager with a proven track record at Camelback Post Acute Care & Rehabilitation, excelling in relationship building and strategic partnership development. Skilled in contract negotiation and customer acquisition, I leverage analytical thinking to drive growth and enhance operational efficiency, consistently achieving objectives in competitive markets.

Overview

30
30
years of professional experience
1
1
Certification

Work History

Business Development Manager

Camelback Post Acute Care & Rehabilitation
Phoenix, Arizona
12.2020 - 05.2025
  • Identified and cultivated relationships with potential clients, negotiating favorable contracts.
  • Developed strategic partnerships with local healthcare providers and community organizations.
  • Created marketing materials to effectively promote facility services.
  • Maintained a comprehensive database of existing customers and prospective leads.
  • Evaluated business development opportunities and executed strategies for client acquisition.
  • Participated in weekly meetings with executive leadership to review progress toward objectives.

Spanish Translator and Interpreter

CyraCom Language Solutions
Tempe, Arizona
05.2017 - 02.2019
  • Translated documents between Spanish and English for precise client communications.
  • Collaborated with clients to understand specific translation needs.
  • Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
  • Maintained confidentiality of data during interpreting sessions due to sensitive nature of discussions.

Bilingual Customer Service &

Direct Energy
Phoenix, Arizona
07.2014 - 06.2017
  • Executed outbound sales and renewals for energy customers.
  • Conducted win-back calls to former Direct Energy clients.
  • Secured new enrollments to encourage customer return.
  • Processed payments for existing customer accounts.
  • Upsold products, including surge protection and inside wiring insurance.
  • Managed inbound calls to address inquiries or transfer to appropriate departments.
  • Interpreted conversations in real-time during meetings and conferences.
  • Translated documents between English and Spanish for diverse clients.

Intake specialist/ Front office Reception check-in and check-out of Patients

TERROS
05.2013 - 02.2014
  • Efficiently checked in patients for appointments, enhancing office workflow.
  • Handled incoming calls, addressing inquiries regarding benefits coverage and out-of-pocket costs.
  • Scheduled follow-up appointments, ensuring continuity of patient care.
  • Accurately collected payments and processed transactions without delay.
  • Balanced bank deposits to maintain financial accuracy.

Admissions Coordinator-Receptionist-Intake specialist

Valley Hospital Phoenix
Phoenix, Arizona
05.2011 - 03.2013
  • Verify insurance benefits
  • Collect copays and deductible (as specified by insurance carriers)
  • Talk to patients regarding benefits and coverage
  • Answer phones
  • Set up adequate payment arrangements as specified by company policy
  • Make outbound calls to set appointments for intake
  • Enter patients demographic information to admit patient to facility
  • Review Medicare notifications with patient and fill out Medicare paperwork
  • Cover reception when ask to do so and perform those duties as required by this job ei.. answer phones, transfer calls to correct department, sign in visitors and patients, sales of meal tickets balance cash drawer keep log of incoming calls
  • Intake specialist verify information on referred packets from different hospitals for potential patients to verify if they meet our criteria for inpatient services or out patient make subsequent phone calls to RN on duty to set up transfer to our facility after verification of insurance coverage, and medical needs.

Patient Resource Advocate

Phoenix Children’s Hospital Phoenix
Phoenix, Arizona
09.2006 - 10.2008
  • Conducted interviews with families to assess eligibility for Federal Medical Programs including DES/FAA SSI-MAO, KIDSCARE, and MEDICAID.
  • Tracked trends and forecasted future developments using strong analytical skills and attention to detail.
  • Guided new staff on effective time management and organization of case management activities.
  • Managed daily office operations, including scheduling appointments and resolving conflicts.
  • Collaborated with physicians and nursing staff to ensure timely payment processing.
  • Maintained departmental information on methods and procedures to enhance operational efficiency.

Public Assistance Eligibility Interviewer III

State of Arizona Phoenix
Phoenix, Arizona
08.2003 - 09.2006
  • Demonstrated proficiency in public assistance programs and in-depth knowledge of Arizona State services.
  • Conducted investigative interviews to verify information accuracy and detect potential fraud.
  • Monitored and reassigned caseloads, focusing on prioritizing critical cases.
  • Served as DES representative in a hospital setting, facilitating client support.
  • Interpreted policies to address and resolve conflicts effectively.
  • Trained on operations of FAIP imaging and Deluxe EBT equipment for enhanced service delivery.
  • Determined eligibility for various programs based on client applications.

Bilingual Customer Service Representative

Qwest Communications Phoenix
Phoenix, Arizona
09.1995 - 12.2002
  • Handled inbound calls from new and existing customers to establish services or modify accounts.
  • Set up and collected payments to ensure timely transactions.
  • Trained new employees on computer systems and procedural protocols.
  • Managed multiple phone lines, directing calls to appropriate departments.
  • Executed multitasking by answering phones and inputting information into the system.
  • Identified customer needs to tailor services for individual households.
  • Maintained daily call logs while providing front desk support.
  • Delivered exceptional customer service to enhance client satisfaction.

Education

Certified - Human Services Administration

Rio Salado Community College
Phoenix, AZ
01.2003

Certified - Family Assistance Administration

Rio Salado Community College
01.2003

Skills

  • Microsoft Office expertise
    Research capabilities
    70 WPM typing speed
  • Product deployment
  • Training and mentoring
  • Relationship building
  • Pipeline development
  • Decision-making
  • Account management
  • Relationship building and rapport
  • Customer pre-qualifications
  • Product demonstrations
  • Database management
  • Sales and market development
  • Competitive analysis
  • Growth management
  • Customer acquisition
  • Staff management
  • Operations
  • Market research
  • Cold calling
  • Training and development
  • CRM platforms
  • Referral management
  • Client relationship management
  • Business negotiation
  • Strategic partnership development
  • Contract drafting
  • Market analysis
  • Lead generation
  • Sales forecasting
  • Customer retention strategies
  • Data-driven decision making
  • Cross-functional collaboration
  • Effective communication
  • Analytical thinking
  • Time management
  • Team leadership
  • Conflict resolution
  • Business administration
  • Performance metrics
  • Business development
  • Team collaboration
  • Revenue forecasting
  • Project management
  • Marketing expertise

Certification

  • Certified Human Services Administration
  • Certified Family Assistance Administration

Languages

Spanish- Fluent communication skills, verbal, written and reading comprehension.

Awards

Employee of the Month, Excellent Customer Service, Outstanding Achievement Departmental Award

Volunteer Experience

Chicanos por la Causa, Phoenix, Arizona, 2008-07, 2008-11, Assist in setting up after school activities for youths, Answer phones, and help with front office duties

Languages

Spanish
Full Professional

STRENGTHS AND QUALIFICATIONS

  • Sales and Marketing:.Understanding sales processes, developing marketing strategies, and identifying potential clients are crucial for driving revenue growth.
  • Research and Analysis:.Business development managers need to analyze market trends, competitor activities, and customer data to identify opportunities and inform decision-making.
  • Financial Analysis:.Understanding financial statements, budgeting, and forecasting are essential for managing resources and making informed business decisions.
  • Project Management:.Managing multiple projects simultaneously, setting timelines, and ensuring projects are completed on time and within budget are important.
  • Business Intelligence:.Utilizing data to understand market trends, customer behavior, and business performance is vital for strategic planning.

Soft Skills:

  • Communication:Excellent verbal and written communication skills are essential for building relationships with clients, stakeholders, and team members.
  • Negotiation: I have always had strong negotiation skills needed to secure deals, manage conflicts, and achieve mutually beneficial agreements. always closing faborable dea
  • Interpersonal Skills: Building rapport, fostering trust, and developing strong relationships with various colleagues are crucial for success.
  • Strategic Thinking: Develop long-term business strategies, identifying new opportunities, and adapting to changing market conditions in order to create sustainable growth.
  • Adaptability: I'm always willing to adjust to fit changing circumstances, pivot strategies, and learn new skills that are essential in all dynamic business environments.
  • Problem-Solving: I'm a great listener this provides me the ability to identify and resolve complex business problems, finding creative solutions, and making sound decisions.
  • Leadership: I'm ready to inspire and motivate team members, by providing guidance, and fostering a collaborative environment.
  • Networking: I'm very talkative this has helped me in building and maintaining strong network of contacts that can open doors to new opportunities and collaborations.

Accomplishments

  • Received company stock as recognition to my dedication and valued contributions to the continued success of my employer.

Timeline

Business Development Manager

Camelback Post Acute Care & Rehabilitation
12.2020 - 05.2025

Spanish Translator and Interpreter

CyraCom Language Solutions
05.2017 - 02.2019

Bilingual Customer Service &

Direct Energy
07.2014 - 06.2017

Intake specialist/ Front office Reception check-in and check-out of Patients

TERROS
05.2013 - 02.2014

Admissions Coordinator-Receptionist-Intake specialist

Valley Hospital Phoenix
05.2011 - 03.2013

Patient Resource Advocate

Phoenix Children’s Hospital Phoenix
09.2006 - 10.2008

Public Assistance Eligibility Interviewer III

State of Arizona Phoenix
08.2003 - 09.2006

Bilingual Customer Service Representative

Qwest Communications Phoenix
09.1995 - 12.2002

Certified - Human Services Administration

Rio Salado Community College

Certified - Family Assistance Administration

Rio Salado Community College