Miryam Herrera
Summary
I am able to be an organized and dependable candidate while successfully managing multiple priorities with a positive attitude. I always prefer to take on a challenge and willing to take on added responsibilities to meet team goals. One thing I can use to my advantage would be my positive energy. I am able to work in difficult situations and make the best of any situation. I do not believe in giving up and finding the easy route of things. One thing my family/friends along with previous employers would describe as hardworking and passionate when I put my heart and mind into something.
Overview
5
5
years of professional experience
Work History
Phone Sales Representative
Verizon
05.2017 - 09.2017
- Completed daily cold calling and outreach to build sales pipeline.
- Answered inbound telephone calls from interested customers to persuasively discuss offerings.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Recorded and updated customer information in online systems.
- Built relationships with customers using strong persuasion and active listening skills.
- Informed current and prospective customers of promotions and new or upgraded products.
- Completed daily and weekly sales reporting using assigned tools.
- Explained product prices and packages as well as answered questions and addressed concerns of customers.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Furniture Sales Person
America Wholesale Furniture
10.2015 - 10.2017
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Strengthened communication skills through regular interactions with others.
- Passionate about learning and committed to continual improvement.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
Piercer
Piercing Pagoda Of Zale
01.2018 - 01.2019
- Entrusted to handle confidential and sensitive.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Handled customer inquiries and suggestions courteously and professionally.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Answered questions about store policies and addressed customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
Salesperson
Everything 5.99
01.2014 - 04.2015
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Trained and mentored new sales representatives.
- Contributed to team objectives in fast-paced environment.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Set and achieved company defined sales goals.
Education
No Degree -
Temecula Valley High School
Temecula, CA05.2000
Skills
- Customer Service
- Creative Thinking
- Problem-Solving
- Strong Work Ethic
- Community Outreach
- Excellent Communication
- Flexible Schedule
- Team Oriented
- Thoroughness
- Reliable
Dancing
I love to dance and participate in Zumba. I love anything that has to do with music.
Timeline
Piercer
Piercing Pagoda Of Zale
01.2018 - 01.2019
Phone Sales Representative
Verizon
05.2017 - 09.2017
Furniture Sales Person
America Wholesale Furniture
10.2015 - 10.2017
Salesperson
Everything 5.99
01.2014 - 04.2015
No Degree -
Temecula Valley High School