Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

MIRYAM VILLEGAS

Friendswood,TX

Summary

Dynamic professional with extensive experience at the Secretary of the State of Illinois, excelling in customer service and complaint handling. Proven ability to enhance customer satisfaction and foster teamwork, while proficient in data entry and problem-solving. Committed to creating a positive environment and ensuring clients feel valued and understood.

My experience in Z Limousine Services made me an expert in customer service and how to interact with all kinds of clients, at the end they ended up happy with my service.

Let's keep in mind that Z Limousine was 100% remote service through the phone and emails.

Overview

31
31
years of professional experience

Work History

Public Service Representative

Secretary of State of Illinois
09.2023 - Current

As a customer service representative, helping customers through the process to get their Driver's Licenses, and IDs or renew their vehicle registration.

Also, I have experience as a cashier, in vehicle services and Road Examination.

Customer service is my passion because I like every client to feel special and get done whatever he was looking for.

Manager

Z Limousine Services
06.2005 - 04.2023
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained a professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, and maintaining open communication with clients.
  • Managing drivers hiring, schedule, payroll, et
  • Receptionist, answering clients' calls, and helping them make their reservations.
  • Billing
  • Dispatching
  • accounting

Assistant Manager

Jack in the Box
03.1994 - 02.2004
  • Supervised day-to-day operations to meet performance, quality, and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Hiring and training process
  • Food Service Certification
  • Scheduling
  • Customer Service Satisfaction

Education

No Degree - Psychology

Universidad Inca Garcilaso De La Vega
Lima, Peru
05-1994

Skills

  • Professionalism and integrity
  • Data entry proficiency
  • Complaint handling
  • Cross-cultural sensitivity
  • Teamwork
  • Strong interpersonal skills

Languages

Spanish
Native or Bilingual
Arabic
Elementary
English
Full Professional

Timeline

Public Service Representative

Secretary of State of Illinois
09.2023 - Current

Manager

Z Limousine Services
06.2005 - 04.2023

Assistant Manager

Jack in the Box
03.1994 - 02.2004

No Degree - Psychology

Universidad Inca Garcilaso De La Vega
MIRYAM VILLEGAS