Mirza Ahmed
Hyderabad
Summary
Dynamic hospitality professional with experience at Hyatt Regency New Orleans, excelling in event planning and customer feedback initiatives. Proven ability to enhance guest satisfaction through effective communication and attention to detail. Recognized for managing multiple tasks under pressure while maintaining a friendly demeanor, ensuring memorable experiences for all guests.
Banquet service professional prepared to deliver outstanding hospitality and support. Proven track record of executing events smoothly, enhancing guest experiences, and maintaining high standards of service. Reliable team player known for flexibility and effective communication.
Overview
3
3
years of professional experience
Work History
Banquet Server
Hyatt Regency New Orleans
07.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Enhanced customer satisfaction by providing efficient and friendly service during banquet events.
Hospitality Trainee
Marriott Executive Apartment
06.2022 - 09.2022
- Implemented customer feedback initiatives, gathering valuable insights that informed improvements in service delivery processes.
- Enhanced guest satisfaction by providing exceptional customer service and addressing concerns promptly.
- Maintained up-to-date knowledge of local attractions and events, offering personalized recommendations to enhance guest experiences.
- Participated in staff training sessions, acquiring essential skills for delivering top-notch hospitality services.
- Handled reservation inquiries via phone and email, providing accurate information on availability and rates.
Education
Bachlors in Hotel Management - Hotel Management
Regency College of Hotel Management
10-2023
Skills
- Event planning
- Table service
- Inventory management
- Customer feedback
- Guest relations
- Attention to detail
- Effective communication
- Time management
- Problem solving
- Strong teamwork
- Punctual and reliable
- Flexible schedule
Languages
English
Professional Working
Hindi
Native or Bilingual
Timeline
Banquet Server
Hyatt Regency New Orleans
07.2024 - Current
Hospitality Trainee
Marriott Executive Apartment
06.2022 - 09.2022
Bachlors in Hotel Management - Hotel Management
Regency College of Hotel Management
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