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Dedicated Bank Associate with an extensive experience of collaborating with clients, promptly identifying their needs and recommending products and services to help them achieve their goals. Strong communicator focused on delivering exceptional customer service. Seeking an opportunity to contribute to a bank's mission to deliver outstanding customer care and support.



Seeking a challenging position in a reputable organization that allows me to utilize my skills and contribute to progress in my field.

I worked at Vodafone as a Customer Relations Advisor for nearly 5 years, until I was transferred to Webhelp UK (who later changed their name to Concentrix) under the Transfer of Undertakings (Protection of Employment) Regulations 2006 (TUPE) on 1 August 2023.

I currently work within the Alternative Dispute Resolution (ADR) Team within Concentrix, carrying out work for the client, Vodafone.
I previously worked within the Deadlock team in Vodafone, helping to resolve complaints and signpost customers to a third-party adjudicator called the Communications and Internet Services Adjudication Scheme (CISAS).

I later progressed from the Deadlock team, into the ADR team. Within the ADR team I have gained further knowledge in regards to CISAS and their processes. I also handled complaints that had been raised with the Financial Ombudsman Services (FOS). I provided in-depth reviews of complaints, suggested resolutions to them and later implemented the resolutions and ensured compliance had been met.

Along with working both FOS complaints and CISAS complaints, I also triaged new complaints from FOS and CISAS, along with any emails or messages from customers directly. This was a fast-paced role which required efficiency and accuracy in order to provide the best outcomes.

I continued to carry out the same roles I had within Vodafone until December 2023. From December 2023 onwards, I have been working CISAS cases, completing in-depth case files and investigations on a day-to-day basis. This was due to a business decision to keep the FOS cases and triaging in-house with Vodafone. When the decision was made, I was asked to complete step-by-step guides to help Vodafone employees to take on the roles efficiently.

I work very well within a team and will always help others out as and when required. I have also been asked on multiple occasions to help with the training of new starters.

 I aspire to be part of the corporate management team, contributing to the organizations growth by offering my specialized knowledge in the field of data building. Personable business professional bringing successful 6-year career in operational roles within large and fast-paced corporations. Release-planning specialist trained in advanced Excel modeling. Creative solutions architect with real-time problem-solving flexibility. Accomplished MIS Executive adept at setting technology goals and implementing plans to achieve objectives according to cost, schedule and quality requirements. Strong communicator, planner and problem-solver. 

Mirza Mehmood Ali Baig

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Contact Centre Associate

Internship as Bench Sales Recruiter

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B.COM Computer Application -

Intermediate -

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Contact Centre Associate

Internship as Bench Sales Recruiter

B.COM Computer Application -

Intermediate -

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