Mirza S Hossan
1221 S Main Ave, Scranton,PA
Summary
Proven leader with a track record of enhancing customer experiences at Denny's American Diner through effective team management and innovative cost control strategies. Skilled in project management and client relationship building, achieving significant improvements in customer satisfaction and operational efficiency. Expert in safety compliance, ensuring adherence to standards while fostering a positive work environment.
Overview
12
12
years of professional experience
Work History
Independent Contractor
Uber And Lyft
Houston, TX
06.2017 - Current
- Customer Service.
- Transportation
Assistant Manager
Dennys American Dinner
Houston, TX
10.2014 - 11.2021
- Delivered exceptional experiences through hands-on leadership of associates and managers.
- Built and maintained a loyal, long-term relationship through effective account management.
- Established clear performance goals and metrics for revenue, P&L, customer service, and customer relations.
- Designed sales and service strategies to improve revenue and retention.
- Managed shrink processes and inventory levels for corrective action planning to save cost.
- Complied with company policies and government regulations to prevent and deter rule violations and product organization from fines and lawsuits.
- Directed safety operations and maintained clean environment to adhere to FDA requirements.
- Monitored supplier operation to verify quality, delivery schedule.
- Maximized time and manpower by consolidating data and payroll and accounting programs into one centralized system.
- Tracked monthly sales to generate reports for business development5 planning.
- Maintaining cash registers, banking deposit and collect changes for the store.
Front House
Chipotle Maxican Grill
College Station, TX
07.2012 - 09.2014
- Facilitated cash and credit payment processing for high volume of daily customers.
- Prepared numerous ingredients, ensuring quality and freshness.
- Tracked and maintained ingredient and supply suage for each shift.
- Monitored quality control, maintaining company standards in safety, presentation, customer satisfaction and employee communication.
Education
MBA - Human Resources Development
American International University
Bangladesh12-2006
BBA - Management
Dhaka City Collage
Bangladesh12-1999
High School Diploma -
Dhaka City Collage
Bangladesh10-1996
Skills
- Client relationship building
- Schedule management
- Cost control strategies
- Project management
- Safety compliance
- Scheduling
- Banking
Languages
Bengali
Professional
Hindi
Limited
References
References available upon request.
Timeline
Independent Contractor
Uber And Lyft
06.2017 - Current
Assistant Manager
Dennys American Dinner
10.2014 - 11.2021
Front House
Chipotle Maxican Grill
07.2012 - 09.2014
MBA - Human Resources Development
American International University
BBA - Management
Dhaka City Collage
High School Diploma -
Dhaka City Collage
Similar Profiles
Manishkumar PatelManishkumar Patel
Driver at Uber, Uber Package, Uber Eat & LYFTDriver at Uber, Uber Package, Uber Eat & LYFT
SAVANNAH JULIA MAE KETCHUMSAVANNAH JULIA MAE KETCHUM
Independent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft RideshareIndependent Contractor at Uber Eats, DoorDash, Instacart, Uber Rideshare, Lyft Rideshare
Shanaya PaesShanaya Paes
Driver at Uber / Uber Eats/ Lyft / Instacart / SparkDriver at Uber / Uber Eats/ Lyft / Instacart / Spark
YIDNKACHEW MulunehYIDNKACHEW Muluneh
Driver at Uber And Lyft and uber eatDriver at Uber And Lyft and uber eat
Madeline FerraraMadeline Ferrara
Studio Manager at Shutterfly/LifetouchStudio Manager at Shutterfly/Lifetouch