IRIS S. KIRKSEY
Business
JACKSONVILLE,FLORIDA
Summary
Determined Business Professional with success in helping students achieve educational goals and personal well-being. Talented in meeting the objectives of the counseling program by providing preventive education, advocacy, mediation and counseling to students. Sensitive to socioeconomic and cultural difference of students.
Overview
12
12
years of professional experience
Work History
School Counselor/ITF-MTSS
Argyle Elementary School
08.2023 - Current
- Provides leadership in the school through the implementation of a comprehensive, data-driven school counseling program aligned with the district and school's mission to promote academic, social/emotional, and college/career development, while ensuring equity and access for all students
- Guides student success, promotes a positive school climate, leadership, and advocacy
- Provides direct services to all students that include, but not limited to, individual counseling and student planning, classroom lessons, small group counseling, and preventative and responsive services
- Provides indirect services on behalf of students that include, but not limited to, referrals for additional assistance and consultation/collaboration with parents, teachers, administrators, and other stakeholders to create a learning environment promoting educational equity, access, and success for every student
- Uses the skills of leadership, advocacy and collaboration to improve the academic, social/emotional, and post-graduate success of all students
- Consults with parents/guardians to support the social/emotional, educational, and occupational well-being of all students
- Reviews and disaggregate achievement, attendance, behavior, graduation, and post-secondary data to identify and implement interventions, advance student outcomes, and promote equity and access
- Uses legal and ethical decision-making based on standards and principles of the school counseling profession and educational systems, including district and building policies.
School Teacher
Bridgeprep Academy-Duval
08.2022 - 08.2023
- Created lessons using the appropriate Florida standards
- Engaged students in lessons daily
- Used effective classroom management techniques for 20 students to maintain an organized learning environment
- Maintained accurate records
- Maintained confidentiality of peers, students and parents
- Communicated positively with students, parents and other stakeholders
- Input grades biweekly and provided written communication to parents when grades are not passing
- Participated in school student duties and other duties, sometimes after contracted hours
- Worked cooperatively with others to efficiently and educate students thoroughly
- Represented BridgePrep Academy of Duval positively within the community
- Completed other assigned duties as assigned.
Managed Contracts Supervisor
City Facilities Management
09.2020 - 07.2022
- Administered quality vendor management for a mid-sized multi-site location
- Provided effective daily supervision to three direct employees by demonstrating and holding individuals accountable for providing professional customer service
- Completed and approved timesheets in Workday; also approved requests for paid time off (pto)
- Conducted quarterly check ins with direct reports and provided feedback on how to successfully move forward
- Approved various uplifts for vendors ranging from $5 up to $65k
- Collaborated with the Managed Contracts Manager in identifying, defining, and implementing programs for return on investment and cost reduction while strengthening the business
- Responsible for the preparation of quarterly business presentations to vendors based on compiled report cards/ KPIs, training, and onboarding results
- Created an atmosphere of co-operation with both external customers and associates through confident and fluent communication
- Provided and facilitated informational presentations to senior leaders regarding vendor performance
- Monitored vendor management compliance, and maintain vendor documentation, rates, COI-Certificates, and Licenses through Smart Compliance.
Quality Analyst
City Facilities Management
08.2019 - 09.2020
- Prepared various reports for 100 staff members and provided quality assessments to the managers
- Trained team members and new hires the proper way to deliver professional customer service
- Created testing material that assisted in the sharpness of the team, resolving the issues, winning the customer
- Wrote up encouragement emails and 'how to' sound on the phone for new hires and senior customers service representatives
- Provided coaching, provided 1-1 sessions with new hires, and trained how to professional answer the telephone
- Met with team-leaders to provide detailed results of calibrated calls.
Human Resources Assistant
City Facilities Management
06.2019 - 08.2019
- Exercised strict confidentiality for every client and potential employee
- Completed HR projects
- Prepared assessments for groups of 10 three times a day
- Facilitated and proctored group assessments for customer service representatives' roles
- Organized recruitment files, data, and operations efficiently
- Prepared, reviewed, and updated job listings
- Maintained candidate test scores within Excel
- Collected pre-employment forms, I-9 forms, personal information, and interviewed candidates for various roles
- Ordered and monitored applicant's background check reports
- Verified applicants' references for employment
- Provided offer letters verbally and written
- Prepared and administered new hire packages.
English Teacher
Biscayne Charter High
01.2019 - 06.2019
- Managed a classroom of 25 students
- Facilitated structural trainings and development for adult students
- Maintained a professional relationship with staff, students, and parents
- Listened, encouraged, and provided directions to help students develop, understand, and grow in this challenging world
- Taught English and how to correctly write a structured sentence
- Taught lectures and details on how to write, speak, read, and demonstrated the correct tense usage during a conversation
- Taught some basic Math problems on how to add, multiply, divide, and fractions.
Long Term Care Coordinator
Centene - Sunshine Healthcare
10.2016 - 03.2017
- Managed 110 member assessments, care plans, and provided quality reports to management
- Exercised strict confidentiality
- Traveled around Pinellas County to three different nursing home and eight home base members' home to complete assessments and update the care plan as needed
- Sat and communicated with the members to gain their trust and explain the purpose of my visit
- Managed the development of informal and/or voluntary services that were integrated into the member's care plan
- Collaborated with the discharge team and facilitated a high-quality patient care plan
- Provided a thorough member care plan
- Managed time, submission, and payment.
Participant Directive Operation Specialist (PDO)
Centene-Sunshine Healthcare
02.2014 - 10.2016
- Traveled region-3 of Florida to enroll participants into a home care plan for potential nursing home candidates
- Visited and explained the program in depth to the potential candidates
- Obtained signature and authorization to get home services started for the member
- Completed I9 forms and collected personal information to submit to the state for approval
- Completed weekly calls to the participants to ensure the member was receiving adequate care and the correct home care services (cooking, cleaning, and assistance with bathing)
- Filed abuse and neglect cases on behalf of the member when required
- Revisited the member's home to re-enroll at the end of the term to complete a new assessment of the home and the care giver
- Trained care takers how to submit timesheets for payment
- Authorized home care form participants through the homecare plan
- Trained Coordinators in the front office
- Authorized referrals, performed client investigations, resolved issues, filed claims, and appeals on the client's behalf.
Learning & Development Training Coordinator
Healogics
02.2012 - 01.2014
- Successfully negotiated a $1500 reduction for office supplies
- Collaborated and maintained professional vendor relationships
- Vendor Management-ensured excellent services were provided per the agreed cost, and mitigated risks to gain the required valued throughout the contract life cycle
- Ordered, distributed, and organized the training material for 80 plus participants
- Set up the training room for 80 plus participants
- Created links for training and tested via survey monkey
- Accumulated and organized the data from the survey and produced a report for management's review
- Collected, verified, and submitted presenter's invoices for payment
- Finalized monthly reports for the facilitators
- Proctored classes to ensure presentations were successful after the lecture.
Education
Master of Business & Public Administration-MBA -
Strayer University
Jacksonville, FL05.2018
Bachelor of Science in Supervisory Management-BS -
Florida State College
Jacksonville, Florida05.2012
Associate Of Science in Business Administration - AS -
Georgia Perimeter College
Atlanta, Georgia05.2008
Skills
- Mediation and Crisis Intervention
- Professional Referral Network
- Student Records Management
- Diverse Groups Presentations
- Conflict Resolution
- Regulatory Compliance
- Student Counseling
- Leadership
Timeline
School Counselor/ITF-MTSS
Argyle Elementary School
08.2023 - Current
School Teacher
Bridgeprep Academy-Duval
08.2022 - 08.2023
Managed Contracts Supervisor
City Facilities Management
09.2020 - 07.2022
Quality Analyst
City Facilities Management
08.2019 - 09.2020
Human Resources Assistant
City Facilities Management
06.2019 - 08.2019
English Teacher
Biscayne Charter High
01.2019 - 06.2019
Long Term Care Coordinator
Centene - Sunshine Healthcare
10.2016 - 03.2017
Participant Directive Operation Specialist (PDO)
Centene-Sunshine Healthcare
02.2014 - 10.2016
Learning & Development Training Coordinator
Healogics
02.2012 - 01.2014
Master of Business & Public Administration-MBA -
Strayer University
Bachelor of Science in Supervisory Management-BS -
Florida State College
Associate Of Science in Business Administration - AS -
Georgia Perimeter College
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