Misa Andrrws
San Diego,CA
Summary
Accomplished Pastry Chef with a proven track record at Kai’lani Kakes, enhancing custom desserts for birthdays, parties, favors, Navy related events. Focused professional creating memorable and delicious baked goods that exceed customer specifications.
I can demonstrate exceptional teamwork and customer service, ensuring satisfaction and repeat business. I anm hardworking and passionate with strong organizational skills. My end goal is to seek and maintain a full-time position within the company that offers professional challenges, promotes growth within and eventually becoming a team leader. I am well organized and dependable, and successful at managing multiple priorities with a positive attitude. My willingness to take on added responsibilities to meet team goals is my biggest attribute as I constantly strive to work as many hours as possible.
Overview
13
13
years of professional experience
Work History
Pastry Chef (Kai’lani Kakes)
Self Employed Services
2022.04 - Current
- Mixed icing and other toppings by reading recipes, scaling, and measuring ingredients and operating mixer.
- Maintained well-organized mise en place to keep work consistent.
- Personalized creations for holidays, weddings, graduations, and personal events.
- Planned promotional menu additions based on seasonal pricing and product availability.
- Cleaned and maintained kitchen equipment and oven.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Cut and shaped dough for pies, rolls and other pastries.
- Decorated cakes, cupcakes and other pastries according to customer requests.
- Operated ovens and bakery equipment to prepare products according to recipes.
- Determined baking times for various items.
- Packaged finished products for sale.
- Followed food safety standards when handling ingredients.
- Processed customer orders and payment transactions.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Prepared frostings and other toppings for cakes and pastries.
Operations Consultant/Cashier
Sephora
2019.06 - 2022.02
- Fulfilled ship to store orders, online orders, BOPIS (drive up delivery option) for orders and stock checks
- Maintained cleanliness throughout store, price tiles and displays were accurate
- Updated display gondolas with new animation or new brands arriving in store, as well as front of store display
- Monitored corporate policies and procedures, ensuring compliance with federal regulations.
- Adapted quickly to changing project priorities and job specifications with analytical thinking and task prioritization skills.
- Implemented processes and procedures to improve overall efficiency in operations.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Developed and maintained courteous and effective working relationships.
Bread Baker/Cake Decorator
Military Deli And Bakery Services
2020.08 - 2021.05
- Determined quantity of product to prepare for next day operation by maintaining detailed production schedule.
- Mixed, proofed, shaped and baked dough for baguettes, bagels, and other breads.
- Managed inventory, labor, expenses, and other operational processes.
- Cleaned and maintained kitchen equipment and oven.
- Resolved customer concerns with positive approach and constructive strategies.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Complied with health and safety codes to protect staff and customers.
- Frosted and iced cakes, cupcakes, cookies, doughnuts, sweet rolls, and coffee cakes.
- Produced consistently high-quality baked goods for customers.
- Maintained accurate inventory of baking supplies and ingredients.
- Operated cash registers and processed payments accurately.
- Collaborated with team members to complete tasks and maintain smooth running of bakery.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
- Created appealing displays to showcase products in bakery.
- Designed specialty cakes for weddings, birthdays, and graduations.
- Maintained sanitary food prep station by following established safety procedures and sanitizing instructions.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
- Packaged and priced each product according to company pricing procedures.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste, and presentation.
- Monitored temperatures of ovens, proof boxes and other equipment.
- Packaged finished products for sale.
Cashier
Sephora
2011.10 - 2014.04
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Upsold additional products and services to increase revenue.
- Assisted customers with returns, refunds and resolving transaction issues.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
- Identified and resolved discrepancies and errors in customer accounts.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
Education
Associates Of Occupational Studies Culinary Arts - Professional Pastry Arts
Auguste Escoffier School of Culinary Arts
Boulder, CO06.2020
Skills
- Royal Icings, Buttercreams and fondant
- Cookies, cakes, breads
- Dessert/Pastry Preparation and custom orders
- Organization and Time Management
- Customer Assistance
- Cash Register Operation
- Cash Handling
- Detail Orientated
- Hard working, task driven
- Stock checks, inventory, fulfilling orders
Timeline
Pastry Chef (Kai’lani Kakes)
Self Employed Services
2022.04 - Current
Bread Baker/Cake Decorator
Military Deli And Bakery Services
2020.08 - 2021.05
Operations Consultant/Cashier
Sephora
2019.06 - 2022.02
Cashier
Sephora
2011.10 - 2014.04
Associates Of Occupational Studies Culinary Arts - Professional Pastry Arts
Auguste Escoffier School of Culinary Arts
Similar Profiles
Andrea JeanAndrea Jean
Therapeutic Arts Facilitator at Self Employed ServicesTherapeutic Arts Facilitator at Self Employed Services
Hilary Ann CabreraHilary Ann Cabrera
After-School Tutor | Science, Spanish, and English at Self Employed ServicesAfter-School Tutor | Science, Spanish, and English at Self Employed Services
Robert MirabileRobert Mirabile
Pet Sitting/Dog Walker at Self Employed ServicesPet Sitting/Dog Walker at Self Employed Services