MISA SCUDDER
Fort Myers
Summary
Facilitated the development of strong interpersonal connections among team members, enhancing collaboration. Navigated high-stress situations with composure, leading to effective problem resolution. Achieved improved team dynamics through proactive engagement and support.
Overview
9
9
years of professional experience
Work History
Financial Aid Advisor
Florida Gulf Coast University
Fort Myers, FL
04.2025 - Current
- Developed comprehensive financial aid strategies to enhance student enrollment and retention.
- Guided students through complex financial aid processes, ensuring clear understanding of options available.
- Collaborated with academic departments to align financial aid offerings with institutional goals and student needs.
- Mentored junior advisors, fostering a collaborative environment that enhanced team performance and knowledge sharing.
- Spearheaded initiatives to streamline documentation processes, reducing turnaround times for aid disbursement significantly.
- Ensured compliance with state, federal, and institutional regulations governing the distribution of financial aid by maintaining up-to-date knowledge of all relevant policies and procedures.
- Provided financial aid counseling to enrolled and prospective students.
- Enhanced student satisfaction with the financial aid process by providing personalized counseling and support.
- Provided exceptional customer service to students, parents, faculty, and staff seeking assistance with financial aid matters.
- Educated students on various federal, state, and institutional grant programs, helping them make informed choices about financing their education.
- Authored presentations and documentation for distribution to current and prospective students.
- Collaborated with community-based organizations to increase economic diversity of applicant pools.
Financial Aid Officer
Keiser University
Fort Myers, FL
03.2024 - 04.2025
- Provided remote technical support for security systems and software.
- Assisted customers with troubleshooting and resolving technical issues.
- Configured electronic devices, including televisions and remote controls.
- Resolved over 200 technical issues per month, achieving a 95% customer satisfaction rate.
- Assisted customers in troubleshooting security system configurations, reducing call escalations by 40%.
- Conducted follow-ups to confirm resolution, leading to a 30% increase in customer retention
Patient Intake Coordinator
Radiology Regional
Cape Coral, FL
01.2023 - 03.2024
- Managed patient check-ins, reducing average wait times by 15%.
- Managed payments, and scheduling for radiology exams.
- Verified insurance information with a 98% accuracy rate.
- Provided top-tier customer service, ensuring a smooth intake process.
- Assisted in conflict resolution between patients and providers, enhancing patient experience.
Office Assistant
1st Stop Recovery
Fort Myers, FL
06.2020 - 12.2022
- Handled customer inquiries and resolved issues efficiently.
- Trained and supervised 3+ new employees, improving office efficiency.
- Managed data entry, ensuring accuracy and proper documentation.
Shift Lead
Auntie Anne’s
Estero, FL
12.2018 - 03.2020
- Oversaw operations, ensuring quality service and product consistency.
- Supervised a team of 4 employees, increasing shift productivity by 25%.
- Improved customer satisfaction scores by consistently maintaining high service standard
- Trained new employees and coordinated daily work schedules.
- Managed inventory and reduced product waste by 15%.
Security Tech Support
Alorica
Fort Myers, FL
07.2017 - 03.2018
- Provided remote technical support for security systems and software.
- Assisted customers with troubleshooting and resolving technical issues.
- Configured electronic devices, including televisions and remote controls.
- Resolved over 200 technical issues per month, achieving a 95% customer satisfaction rate.
- Assisted customers in troubleshooting security system configurations, reducing call escalations by 40%.
- Conducted follow-ups to confirm resolution, leading to a 30% increase in customer retention
Education
High School - undefined
Lehigh Senior High School
Lehigh Acres, FLBachelor's - Psychology
Florida Gulf Coast University
Fort Myers, FL05.2025
Associate of Arts -
Florida SouthWestern State College
Fort Myers, FL07.2021
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University of West Florida
Pensacola, FL06.2017
Skills
- Achieved rapid learning and effective problem-solving to enhance team performance
- Fostered excellent communication and interpersonal dynamics, resulting in improved collaboration
- Delivered reliable and organized support to maintain operational efficiency
- Drove independent and team-based efforts to meet project goals
- Enhanced customer service delivery with a focus on efficiency and satisfaction
- Maximized proficiency in Microsoft Office Suite and data management systems to improve workflow
Timeline
Financial Aid Advisor
Florida Gulf Coast University
04.2025 - Current
Financial Aid Officer
Keiser University
03.2024 - 04.2025
Patient Intake Coordinator
Radiology Regional
01.2023 - 03.2024
Office Assistant
1st Stop Recovery
06.2020 - 12.2022
Shift Lead
Auntie Anne’s
12.2018 - 03.2020
Security Tech Support
Alorica
07.2017 - 03.2018
High School - undefined
Lehigh Senior High School
Bachelor's - Psychology
Florida Gulf Coast University
undefined
University of West Florida
Associate of Arts -
Florida SouthWestern State College