M. Isabel Villalobos
Summary
Results-driven Operations Manager with extensive experience overseeing and optimizing operations. Skilled in managing cross-functional teams, driving operational efficiencies, and ensuring the seamless execution of business strategies. Experienced in budget management, performance monitoring, process improvement, and implementing policies and procedures to achieve growth and profitability. Ability to develop and execute training programs, foster staff development, and maintain high standards of service, quality, and customer satisfaction. Proficient at analyzing data, managing resources, and working closely with senior leadership to achieve company goals.
Thrived in dynamic environments, managing complex operations and driving strategic initiatives. Developed strong problem-solving and team leadership abilities, focusing on process optimization and resource management. Seeking new opportunity to leverage these transferable skills in fresh, challenging field.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Director of Operations
Sunny Meadow Hospitality
04.2022 - Current
- Operations manager with expertise in developing and implementing operational policies, procedures, and comprehensive training programs
- Skilled in analyzing financial data, projections, and market research to drive continuous growth and profitability
- Experienced in overseeing POS system setup and providing training for management and staff to optimize operations
- Skillful in delivering training in critical areas including profit and loss analysis, marketing strategies, inventory control, management practices, and recruitment processes, ensuring teams are well-equipped for success and business objectives are met
- Key Responsibilities:
- Oversee the setup and training of POS systems for both management and staff to ensure seamless operations
- Provide targeted training in key business areas including profit and loss analysis, projections, marketing strategies, and inventory control
- Develop and deliver training programs focused on management best practices and recruitment processes to build effective, high-performing teams
Business Owner
I & I Marketing
02.2014 - Current
- Highly skilled business manager with expertise in managing contracts for marine construction, commercial construction, and production companies
- Proven experience in overseeing payroll processing, insurance benefits, QuickBooks, coordinating meetings and travel, and ensuring the timely filing of project contracts and bids
- Additionally, collaborates with restaurants to train and develop management teams, focusing on key areas such as interpersonal skills, professionalism, diversity and inclusion, product knowledge, and detailed records management
- Expert at managing systems operations, POS systems, and human resources, while also tracking profit and loss, logistics, purchasing, inventory, and payroll
- Proficient in print distribution, social media marketing, and creating websites and marketing strategies to drive business success
- Train and develop management teams in the following areas:
- Interpersonal skills, professionalism, and team development
- Diversity and inclusion initiatives
- Product knowledge and detailed records management
- Systems operations and POS management, including hiring and human resources
- Tracking profit and loss, logistics, purchasing, inventory management, payroll processing, and bookkeeping
- Print distribution and social media marketing, along with creating websites and marketing strategies
- Recruiting, training
General Manager
Dmacs Bar & Grill
02.2011 - 06.2019
- Managed, trained, and led a team of65+ staff members, focusing on team development and performance
- Created and maintained the restaurant’s website, menu, and featured cocktails to enhance guest experience and business offerings
- Oversaw daily operations including staff management, inventory control, and equipment maintenance
- Handled scheduling, payroll, bookkeeping, and marketing strategies to maximize operational efficiency
- Negotiated terms and coordinated entertainment and events to enhance the restaurant's offerings and attract customers
Education
Accounting
JCCC
Overland Park, KSSkills
- Operations Management
- Cross-functional Team Leadership
- Financial Analysis and Budgeting
- Process Improvement and Efficiency
- POS System Setup and Training
- Training Program Development
- Staff Development and Mentoring
- Project Management and Contract Negotiation
- Marketing Strategy and Social Media Management
- Inventory Control and Logistics
- Operational efficiency
- Operations oversight
- Strategic planning and execution
- Business management
Certification
- Diversity Training
- Medical Interpreter
Languages
Spanish
Native or Bilingual
Timeline
Director of Operations
Sunny Meadow Hospitality
04.2022 - Current
Business Owner
I & I Marketing
02.2014 - Current
General Manager
Dmacs Bar & Grill
02.2011 - 06.2019
- Diversity Training
- Medical Interpreter
Accounting
JCCC
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