Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Misael Almonte

Camden,NJ

Summary

Dynamic technician with a proven track record at Elite Acura, excelling in troubleshooting and repairs while ensuring OSHA compliance. Recognized for outstanding customer service and conflict resolution skills, fostering loyalty and repeat business. Adept at multitasking and maintaining meticulous records, driving performance improvement in high-pressure environments.

Overview

3
3
years of professional experience

Work History

Technician

Elite Acura
Cherry Hill, NJ
05.2024 - Current
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Replaced various parts, including oil pans and exhaust systems
  • Maintained composure during challenging assignments.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.

Customer Service Representative

Chipotle
Cherry Hill, NJ
08.2022 - 11.2023
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Improved resolution time with effective problem-solving for customer complaints.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.

Education

High School Diploma - Automotive Technician

Camden County Technical School
Pennsauken, NJ
06.2024

Skills

  • Attention to detail
  • Customer service
  • Works Well Under Pressure
  • Multitasking and organization
  • Power Tools and Equipment
  • Written/Verbal communication
  • Troubleshooting
  • Installation and repair
  • Maintenance and repairs
  • Mechanical Knowledge

Languages

Spanish
Full Professional
English
Full Professional

Timeline

Technician

Elite Acura
05.2024 - Current

Customer Service Representative

Chipotle
08.2022 - 11.2023

High School Diploma - Automotive Technician

Camden County Technical School